Ruka Reviews

Name: Ruka
Rating: 4.41

4.4 Rating 287 Reviews

84 %

of reviewers recommend Ruka

4.4

Based on 287 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

Paula

Anonymous

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so happy with my purchase of braiding hair along with this pony tail that I purchased from Ruka. The pony is a full pony that does not tangle up out loose any hair reach time I wear it or brush it. The braiding hair does not ich my scalp.”

Helpful Report

Posted 1 month ago

“Love it! It looks so cute and it’s so versatile! Easy and quick go to style so I can protect my own hair. The reason why I give 4 stars is that the hair sheds quite a lot. I was quite shocked when washing it how many hairs came out when just swishing it in lightly shampooed water. I hope it lasts!”

Helpful Report

Posted 1 month ago

Hello there, Thank you so much for your review and I am happy to hear that you love the versatility of the extensions. As for the shedding, all extensions are prone to some shedding, but if this ever seems extreme, I would recommend getting in touch with our customer service team so they can advise you. With love, Team Ruka xx

Posted 1 month ago

“Fluff and fro bundles, experience was great for the first few weeks and then the hair lost its length and volume due to shedding( extremely bad shedding) .”

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Posted 1 month ago

“I’m amazed at how beautiful the hair looks and feels. It feels light and silky. I’ve received so many compliments. My hairdresser couldn’t stop praising the hair as she braided my hair. She was surprised at how one pack had so much volume. I used only 2 packs and a half for my medium box knotless braids. Thank you Ruka! Thank you for providing extensions that are non- toxin. I can’t wait to try more from your range.”

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Posted 2 months ago

“I love the Ruka Hair products. The hair is so easy to manage After years of struggling with making sense of my curls, the length of my hair, the lack of volume, I’m able to do my own hair as I wish to. I’m still learning and can’t wait to join one of the customers courses”

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Posted 2 months ago

“The Ruka team are So… The Best!!! The service is excellent, fast and very efficient. I currently subscribe and receive offers and discounts with every purchase 🫶🏾. I love the information and newsletters. The merchandise is top class and so Stylish- there’s something for everyone. Thank you all So Much.”

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Posted 2 months ago

Hey Corrine, Thank you for your beautiful review! Your satisfaction is our top priority, and we look forward to serving you in the future. With love, Sashawna Team Ruka XX

Posted 2 months ago

“The hair was a beautiful color and very soft texture, but I'm confused about why it is so silky. I couldn't braid with it neither could my hair dresser. The hair is just too slippery to use for braids. I didn't know how people are using it but I honestly couldn't and ended up having to buy more hair for my braiding appointment. I wish the texture were more yaky.”

Helpful Report

Posted 2 months ago

Hey Sarah, Thank you for taking the time to share your detailed feedback on our products. We appreciate your input. It sounds like you are referring to our Bone-straight braids, our silkiest braids by design. If that's not the look or feel you are after, then I recommend you try our Textured-straight, which is a bit coarser and easier to grip. Please feel free to get in touch with our customer service team by emailing help@rukahair.com if you aren't happy with your purchase. With love, Sashawna Team Ruka XX

Posted 2 months ago

“Never received my bundles of hair to have braids installed before my newborns estimated due date. I also emailed Ruka asking for an update on my order and they never responded. Extremely disappointing esp. since I wanted to support this business even all the way from the USA. Heard about them while I was living in the UK. Now I’m looking to be refunded.”

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Posted 3 months ago

Hello Sakeema, I truly apologize for any frustration you may have experienced. Please rest assured that we would never intentionally overlook any customer query, as your satisfaction is our top priority. We recently encountered a technical issue where some emails were mistakenly routed to our spam folder, but I’m happy to share that this has now been resolved by our tech team. In regards to your parcel, I do see that it was delayed at customs due to an issue with the address. However, I’m delighted to see that the matter has been resolved, and your package was successfully delivered. Please don't hesitate to reach out if you need any further assistance—we’re here to help! With love, Sashawna Team Ruka xx

Posted 2 months ago

“Great. The site was easy to navigate and the descriptions on the hair were very informative.”

Helpful Report

Posted 4 months ago

“Swear by the “pressed clip-ins” the only consistent product from this brand. Wish they would offer a discount the more you buy :)”

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Posted 5 months ago

“Great texture but shed quite a bit!”

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Posted 5 months ago

“Not a texture match for my 4c hair and doesn’t come with a wrap around piece like most ponytails making it harder to install and hide the tracks.”

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Posted 6 months ago

“I thought the hair was nice to begin with but that did not last very long so unfortunately I wouldn’t buy nor recommend anyone buy this hair. I thought it was just the texture I chose but after trying a different texture I realised it wasn’t that. Definitely a waste of money”

Helpful Report

Posted 6 months ago

“The best purchase I’ve made in a long time. Will definitely be making any future hair purchase from Ruka.”

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Posted 6 months ago

“Love the Think Silk clip in and the weave bundles , great quality and blends really well!”

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Posted 6 months ago

“My hair didn't itch as much. I hope you'll provide more colour combinations in the future.”

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Posted 6 months ago

“I ordered both the think silk clip ins and the press’d clip ins. Whilst I found the think silk clip ins to be way too straight for natural hair, the press’d clip ins were slightly better in texture however, they do not take to heat well and the top of the clip ins stay crimped so even if you straighten your hair and the clip ins there will always be a difference in texture because of these crimps. I also found the extensions to be way too thin, it seems as though 2/3 orders would suffice for a full looking head of hair. The actual clips can also be a bit of a pain; I had a few in particular which were faulty and wouldn’t actually clip down. Overall, I would not purchase again but I do think yaki, natural textured clip ins is a great concept! Just needs further development”

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Posted 6 months ago

“My clip ins were super easy to install. I was able to do a 90s inspired Pamela Anderson up do on myself for my birthday which i LOVED. Perfect blend with my relaxed hair. Washed and reused many times and they still look good as new. Thank you Ruka Team!”