Ruka Hair Reviews

Name: Ruka Hair
Address: RUKA HAIR, 203/213 Mare St, Studios, RUKA HAIR, 203/213 Mare St, Studios, Louisiana
Rating: 4.41

4.4 Rating 290 Reviews

84 %

of reviewers recommend Ruka Hair

4.4

Based on 290 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

Ruka Hair 5 star review on 8th November 2024

Paula

Ruka Hair 5 star review on 6th October 2024

Anonymous

173

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hair was a beautiful color and very soft texture, but I'm confused about why it is so silky. I couldn't braid with it neither could my hair dresser. The hair is just too slippery to use for braids. I didn't know how people are using it but I honestly couldn't and ended up having to buy more hair for my braiding appointment. I wish the texture were more yaky.”

Helpful Report

Posted 1 year ago

Hey Sarah, Thank you for taking the time to share your detailed feedback on our products. We appreciate your input. It sounds like you are referring to our Bone-straight braids, our silkiest braids by design. If that's not the look or feel you are after, then I recommend you try our Textured-straight, which is a bit coarser and easier to grip. Please feel free to get in touch with our customer service team by emailing help@rukahair.com if you aren't happy with your purchase. With love, Sashawna Team Ruka XX

Posted 1 year ago

“I thought the hair was nice to begin with but that did not last very long so unfortunately I wouldn’t buy nor recommend anyone buy this hair. I thought it was just the texture I chose but after trying a different texture I realised it wasn’t that. Definitely a waste of money”

Helpful Report

Posted 1 year ago

“My package arrived really late and the packaging was torn. Luckily the wig itself was unharmed due to the plastic bag it came in. Not really ready to wear as the knots need to be bleached. The cap does not fit my head comfortably. The flaps around the ear area are particularly uncomfortable, especially when wearing glasses. The section for the hook of the elastic band is loose so the band often falls out when putting the wig on. For a first time wig wearer I don't think your website gives enough information about installation, making it look more straightforward than it was. It would also be preferable if you had a list of recommended professionals for wig installation as I found many in London refuse to install wigs they did not make. I went to your stand in Selfridges and the lady there, although very nice, was totally ill equipped to answer my questions - just pointing me to the website, which as I said, I found less than helpful. On the positive side, the hair smelt good when it arrived and is soft and manageable. All in all I was keen to support but the above reasons would prevent me being a repeat buyer. I think it would be cheaper and look better to get a wig made for me. That's what I will have to do going forward.”

Helpful Report

Posted 3 years ago

“Hey I bought a water spray bottle on Monday at the London excel salon international used it today for the first time at college and it’s already chipping where the trigger is. I’m very disappointed as it wast cheap. I look forward to your reply x”

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Posted 3 years ago

“I bought the wig in April and just tried it out for the first time this month and in all honesty it's not great”

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Posted 3 years ago

“Hello Still waiting for my order to arrive. My order was placed on Friday, July 29th. I received my tracking number on Monday, Aug. 1st. The tracking has been difficult to follow. According to the tracking number, my order status was "partial delivery" on Aug 3rd. That was super confusing to me so I called TransGlobal and spoke with a representative. The TransGlobal rep. reported that my order was currently in Elizabeth, New Jersey USA. According to TransGlobal my order was part of a very large shipment wich needed to be broken down and dispursed to the USPS for final delivery. It's now Friday, Aug. 5th and my order has not been received by the USPS. I've been tracking my order through USPS and they reprot that they are "currently awaiting package". It's frustrating because my order is in New Jersey about an hour from my home but it's just sitting there apparently. If I had to give a rating as of today I'd say poor due to delays and confusing tracking info. I had to call TransGlobal long distance from the USA for clarity. I'm guessing I received this email today because customers generally have their items delivered by now. I can give a full review after I receive my items.”

Helpful Report

Posted 3 years ago

Hey Medina, We're so sorry to hear that your order has not arrived and would very much like to resolve this for you without any further delay! Please also be aware that is much quicker to get the help you need if you email us directly at help@rukahair.com to let us know of any issues with your order delivery, as reviews are for customer feedback once an order has been received, and are not monitored daily in the way that our Inbox is. I've sent you an email just now with details of the information we require to file a missing/lost order claim for you and depending on what you would prefer, we can also arrange an expedited replacement or full refund. Hope to hear from you soon! With love, Nneka Team Ruka xx

Posted 3 years ago

“So far I’ve bought 3 product and 1 service from ruka and they will be the last. 1) “Think silk” closure wig 24 inch - closure was over bleached but the texture is good (6/10). 2) “makin’ waves” closure under the impression the bundles would be stocked up and it’s been over 2 months since I was told this. Waste of money and was lied to. 5/10 3) “spring fling” closure wig - once again over bleach. When washed brown discharge and nasty stench and nape Clumps really badly. The texture dropped within the first wash. Highly doubt hair is virgin and not worth the price given supply is from China. 4/10. When I went to collect the hair they attempted to give me hair that was probably on display. Hairstylist service - spent 45 pound for her to do nothing special. I am happy that I could get hair last minute but they need to invest in better quality hair and good customer service.”

Helpful Report

Posted 3 years ago

Hey Liz, We're truly sorry to have missed the mark here and this is certainly not the experience we would wish for you to have! I have reached out to you directly to discuss this further, so please do check your inbox for an email from us when you have a chance - and thank you so much in advance for the opportunity to get this right. With love, Nneka Team Ruka xx

Posted 3 years ago

“If I’m going to be honest this hair doesn’t take very well to bleach I had to bleach the have over 3 times and it still hasn't lifted that much in colour and I’ve only had this hair in a week and it gets matted within minutes so I’m not exactly sure if this is 100% human hair”

Helpful Report

Posted 3 years ago

“I still haven’t received my hair yet. I’m hoping it comes soon, but there are no updates on the tracking site.”

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Posted 3 years ago

Hey Elise, We're so sorry to hear your order has yet to reach you, as the tracking has it marked down as delivered. I've just sent you an email now with directions on the next steps, so please do have a read and get back to me when you can. Looking forward to assisting you further. With love, Nneka Team Ruka, xx

Posted 3 years ago

“Unfortunately, I haven’t received my wig I ordered a week ago and only got an automated email response to my enquiry.”

Helpful Report

Posted 3 years ago

Hey Maxine, Thank you for taking the time to leave your review - we did reach out to you last week with an important update on the status of the collection order you placed, but have yet to receive your reply. Please do take a read and get back to us when you can! Looking forward to assisting you further. Nneka Team Ruka, xx

Posted 3 years ago

“Misleading shipping time, (2-4 business day) my order still hasn’t been shipped after day 5. Needed the hair for an event. Disappointed.”

Helpful Report

Posted 3 years ago

Hey Adeola, We're so sorry to have missed the mark here and have reached out to you directly to assist you with this order so please do check your inbox for an email from us - and thank you so much in advance for the opportunity to get this right! With love, Team Ruka xx

Posted 3 years ago

“I have still not received my hair and can’t get an update through the shop app. Poor service.”

Helpful Report

Posted 3 years ago

We're so sorry to hear about your experience Jennifer and would like to get this resolved for you without delay. Please do check your inbox for an email from us - and thank you so much in advance for the opportunity to get this right! With love, Team Ruka xx

Posted 3 years ago

Ruka Hair is rated 4.4 based on 290 reviews