“Took nearly two weeks to arrive, returned it and I’m still waiting for a refund over 6 weeks later. There is no number to call if there is an issue and emails take days to receive a response. Very disappointed.”
“Ruka Think Silk Clips Hair is off good quality and matches my hair perfectly whereas most clip-ins i have tried are a little too silky for my hair texture. I have washed the hair 12 times and the hair is still in good condition and is not shredding. I was a lady who loved weaved prior to clips but now I'm in love with clip-ins. It takes me around 15 mins to do mine so really good for those last-minute styles on a night out. I have not dyed the hair as the colour is a natural black/brown 1b which makes it even more perfect. The hair works well in the sun as I have been working in Dubai for the past 3 months and with a little light oil it's perfect. The clips are super comfortable and I sleep in them as i wear my style as i would wear a weave. The only suggestion would be to Ruka to try the pointy end clips on their hair rather than round as this would make the sliding of clips into the hair a little easier. Usually, i would use European products in my other hair but I find high-quality Afro hair products work better i.e Kere Care, Meilie,Mizani. I have now put an order in for the Body wave clip-ins so can't wait to try these out. Thanks for the good service and good hair quality Ruka :-)”
“I didn’t like the texture of the hair. I bought 4 ayeee clip ins and it was a lot looser than what I typically think of with coily/4a texture. Offering low cost texture samples would be helpful. I won’t be able to use the clip ins on my natural texture.”
“I ordered on Sunday and my order arrived on the Thursday - can’t ask for better than that!
I ordered the fluff n fro puff ponytail and when I first installed it my hubs thought it was my hair. That’s a green flag! I got the 16 inch and after I spritzed it with water and some leave in conditioner it carried the same texture as my 4c hair. Will definitely order from Ruka again - I’ll get the kinks clip ins next time for a versatile style.”
“Superb!!! with very minimal shedding. The hair texture is reminiscent to a stretched blown out 4c hair and the headband can also be tailored in to fit as required. I can’t fault this wig, I absolutely love it. C’est beau 😊”
“I’m loving my wigs and extension pieces, they work and blend really well with my natural curl pattern and look so so natural. I think Ruka need to do a shampoo and conditioner and leave in that still makes the hair shiny and maintains the beautiful curls.
The wig I bought was a little over bleached at the roots though, so had to die it a little.”
“The wig was initially beautiful however the lace wasn’t bleached very well. See picture of the wig straight out of the box. The bleach touched some of the root of the hair on the wig and it needed to be hidden with black eyeshadow as it had an orange tint. The quality of the bundles is good (minimal shedding), I added 1 ruka bundles to it as I have bought quite a few of your products and have been following the company since you launched. The hair texture looks beautiful and natural and unlike other hair vendors root of the closure looked very natural because the root was curly and usually with curly hair it is straight at the root. The quality of the closure was not good as the lace balds very quickly while the rest of the wig remains thick. I love what Ruka stands for however I am quite disappointed I have a bald wig less than a few weeks.”
Hey Mel,
Thank you for taking the time to leave this review - we're so sorry to see what has happened!
We'd really like to assist you with a return for a replacement or store credit refund as this certainly isn't the experience we would wish for you to have, so please do get in touch by emailing help@rukahair.com
With love,
Nneka - Team Ruka, xx
“Top 2, not 2. Undefeated brand. Everything is great, i wear a little bit of ruka on me pretty much everyday, mostly the hair perfume or the hold me down gel.
Speaking of the hold me down gel? AMAZING! best in the market and the first product i would recommend. Keep up the good work!”
“I bought two sets of clip ins, one straight one curly. The kinky straight clip ons are really good and the colour matched my hair well. Unfortunately when I washed them the water was brown (not nice) and seems like the colour rinsed off as they are no longer a perfect colour match with my hair. The curly clip ins shed like crazy and struggling to blend with my hair so regret this purchase. Hair feels nice overall but expected less shedding and permanent colour for the price paid.”
“I didn't want to leave this review but I thought about it and I feel it is good to give feedback. I bought Press'd Lace Wig × 1 and I have not been able to enjoy it as it shreds more than normal and is difficult to fit and style. It has been a very awful experience with it compared to the other units I have bought from you. I hope someone will look into it as I am very excited that we have a brand that caters to coloured skin.
I am almost like your brand ambassador and I have referred countless of people to your Westfield branch before you moved. I am sorry I am unable to upload the wig at this time.”
“Great quality hair and quick delivery.
I am very happy to see a black women-owned business that is providing products and services that are needed and of high standards. Keep the good work! :)”
“I purchased a bungle, really to sample the quality….. well… I an impressed. The hair is beautiful. Reacts well to products, no shedding and looks so natural. I have tried several brands of extensions and these are the best!
I would definitely recommend.”
“Customer service was amazing and shipping was fast. I just think a bit more detail or info on the versatility of the different textures e.g video of the weft being straightened how it looks wet or air dried and comparisons between the the two pressed textures would of been helpful I spent ages trying to catch glimpses of the hair from reels or short tick toks that when I went to purchase the bundles I didn’t fully know what to expect and that led to me being a bit disappointed as I assumed the texture would have have been more versatile to manipulation im sure if I had asked questions things would have been clarified which I will definitely do next time.
As although I have made my purchase work it’s not what I intended to do and I probably wouldn’t have purchased the hair if I had a better understanding of how it could of been styled.”
“Absolutely love my think silk bundles I use them for my leave out bob weave, everyone thinks it’s my real hair and I literally have to tell them “no hunny this is Ruka bundles”. My only problem is that the length I use is always out of stock it’s like gold dust! I do me hair every month so try and stock up as much as I can but sometimes I miss the notification and an opportunity to restock. Apart from that great value for money, great packaging and fast shipping!”
