“Took nearly two weeks to arrive, returned it and I’m still waiting for a refund over 6 weeks later. There is no number to call if there is an issue and emails take days to receive a response. Very disappointed.”
“I didn’t like the texture of the hair. I bought 4 ayeee clip ins and it was a lot looser than what I typically think of with coily/4a texture. Offering low cost texture samples would be helpful. I won’t be able to use the clip ins on my natural texture.”
Hey Kerry,
We're so sorry to have missed your email, I can assure you this was not deliberate nor intentional!
Having checked our spam folder I was able to locate it, and have sent you a response with all of the necessary returns guidance in it.
And if you're ever in doubt, all of this returns information can be found on our website via the Help Centre - https://help.rukahair.com/en-US/whats-your-return-policy-35439
With love,
Nneka
Team Ruka, xx
“Hair is horrible, it’s premium blended hair nothing similar to 4c once you actually receive it despite all the videos the hair is super thin, soft like clown hair, the hair is trash and a waste of money”
Hey Pagey,
Thank you for taking the time to leave your review, what you've described doesn't sound right at all! We've sent you an email about this order so please do take a read and get back to us when you can.
Looking forward to getting this resolved for you!
Nneka
Team Ruka, xx
“I was initially very excited to try Rukahair. However, I have been severely disappointed. This is marketed as human hair however it clearly isn’t. As soon as I unwrapped the bundles and sprayed with water. The softness and bounce of the curls immediately disappeared and I was left with dry lifeless curls. The hair lasted two days before I was forced to take out the sew in as I was left with matted disgusting hair. I was hoping that I had finally found a brand with hair I can keep coming back to, unfortunately that was not the case and I will never buy from here again. I wasted my money on atrocious bundles. What a joke of a company. I will definitely NOT recommend to friends , in fact I will deter friends or anyone I know from ever supporting this sham of a company!”
We're so sorry to hear about this experience Yasmin and have made a few attempts to get in touch with you to arrange a resolution!
For complete transparency, operating within the hair industry (which is largely unregulated) means that we are vulnerable still to faulty goods and poor supplier behaviour and this occasionally and unfortunately leads to some of our stock falling short of the quality benchmarks we would usually pride ourselves on.
We would hate for you to be left disappointed though, so if you would indeed like to arrange a return or a replacement, please do reply back to our email at your earliest convenience.
Hope to hear back from you soon.
Nneka
Team Ruka, xx
“The quality of the hair is atrocious, literally feels like Aliexpress hair. I'm deeply disappointed and returning the hair for a full refund.
I wanted to support your brand but you give no choice with your poor selection of hair, as a customer willing to support a black-owned business, I will happily pay more for the hair if it were of good quality.
P.S. I would give zero stars if i could.”
We're so sorry to hear of your experience with this faulty order Fatima and would love to jump on a call with you to understand what it is you have received and arrange a refund or replacement (and have emailed you directly).
We are passionate about building a hair extensions brand that can be trusted and we take pride in the quality of our hair extensions, having worked tirelessly with our sourcing team and manufacturers to create an award-winning product.
However, (and it is a big however!) we are extremely conscious that despite our best efforts, we remain vulnerable still to faulty goods and poor supplier behaviour. We are also aware that this is symptomatic of being part of a highly unregulated industry but with the help of honest feedback from customers like yourself Fatima, we can gain the insights necessary to very quickly move on from malpractice suppliers, and remove any potential faults in our products.
Hope to hear back from you soon.
Nneka
Team Ruka, xx
