The service we recieved at the Denham branch was very good. The sales assistant was very helpful and was able to give us information on the different ovens we were looking at. We ask for the oven to be delivered to the shop so that we could collect at our own convienenace. However when I got a message to say our order was in the shop. Great, Can you imagine the frustration when i manage to get the time off work to collect the oven only to discover it was Ruislip? Please in the future could your staff take note of which branch of the shop the order was placed and that the person informing the customer say which branch of the shop the order is at. thank you