I am a landlord and needed a washing machine for one of my tenants. I found the service quite inflexible since the delivery would not be allowed to any other than the address of the cardholder. Of course this is unsuitable since I did not need the washing machine at my address but at my tenants house. This caused me no end of problems. Even ordering a washing machine from John Lewis the delivery address can be stated differently to the card holder address as with other suppliers. I thought this was unstatisfactory and indeed Ruislip appliances were willing to lose my business over this !