Ruby UK Reviews

Name: Ruby UK
Address: Ruby UK LTD, Burdon Lane, Highampton, Beaworthy, Devon
Rating: 4.73

4.7 Rating 1,299 Reviews

93 %

of reviewers recommend Ruby UK

4.7

Based on 1,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Ruby UK 5 star review on 20th September 2026

680

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for a high quality beautiful pergola , any little problems were solved by Alexandra who we found attentive and responded to any issues, she is a credit to you’re company”

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Posted 2 months ago

“Package was in good order and items complied with the offer. Will use again when the need arises,”

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Posted 2 months ago

“great friendly service. I would highly reccomend Ruby UK, I placed an order for a family member who suddenly took seriously, hence they did not require the order anymore. I contacted Ruby and they arranged a cancelation and refund straight away. Great service.”

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Posted 2 months ago

“good service provider, very happy to support.”

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Posted 2 months ago

“I and service. The pergola i purchased is exactly totally recommend this company for quality how I imagined it. Went up without any hassle, nothing missing, plenty of fixings. Picture perfect”

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Posted 2 months ago

“Very pleased with purchase. Delivery was fast. Would definitely buy from them again.”

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Posted 2 months ago

“I absolutely love my very useful but good looking gate which has now been painted a lovely shade of blue. This will keep my bits and pieces protected from the harsh expected winter later in the year. The quality and delivery is great. It's the 2nd time I've ordered from this as their goods are worth every penny .”

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Posted 2 months ago

“I live at the other end of the UK from Ruby. No problem what so ever delivering a sizeable quantity of timber. All in good order and as expected. Customer service and sales team are very quick to respond and helpful. I would definitely use them again.”

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Posted 2 months ago

“Had purchased both Gazebo and Pergola and wasn’t disappointed with the end result . Phil and Vic arrived on time and preceded to erect both structures over 3 days. Both lads worked hard achieving a professional finish that has gone beyond all expectations. A fantastic job! Would have no worries recommending this company to anyone. Spot on Ruby UK”

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Posted 2 months ago

“Great service”

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Posted 2 months ago

“Fence was well made and very sturdy I will definitely recommend”

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Posted 2 months ago

“Brought a panel to replace an old panel purchased from a DIY store. Although it cost more, I expect it to last longer and it looks very nice now it has been fitted.”

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Posted 2 months ago

“Very happy with my garden gates..the ability to choose a number of different sizes was a godsend….and for the price the quality is superb…more than happy.”

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Posted 2 months ago

“Good quality product and delivered with care and on time”

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Posted 2 months ago

“Easy to order and very helpful company and staff”

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Posted 2 months ago

“5 stars despite being let down on a planned delivery. I ordered a pair of driveway gates well in advance as I wanted them on site when we were ready to fit and was promised a specific week. Unfortunately there was a delay in manufacture and the date was missed. However Rubys customer service was excellent and they did everything to speed the delivery up eventually getting in delivered on the Saturday of that week. Things do go wrong and its how this is dealt with that makes the difference. Top marks to Ruby.”

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Posted 2 months ago

“Trying to find a company that did made to measure garden doors is hard. However, Ruby managed it, with a prompt service and good qual;ity product. Would definitley reccomend them.”

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Posted 2 months ago

“Great delivery, terrific gate, strong, well made and easy to fit. Nowhere else could I find the size I needed and our builder is buying another one for another customer who has bought a "flimsy" one he refuses to fit.”

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Posted 2 months ago

“Very good online store with plenty of products offering different options and size, plus the prices are very competitive. Good communications throughout the order and manufacturing process. My only minor issue was with the delivery as I was only given about an hours notice of the gazebos delivery, luckily I was at home so no harm but I really should have been given much more notice.”

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Posted 2 months ago

“Really pleased with the price, quality, and speed of delivery of our over size drive gates. Based on our experience would happily recommend anybody to consider Ruby for gates.”

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Posted 2 months ago

Ruby UK is rated 4.7 based on 1,299 reviews