Ruby UK Reviews

Name: Ruby UK
Address: Ruby UK LTD, Burdon Lane, Highampton, Beaworthy, Devon
Rating: 4.73

4.7 Rating 1,296 Reviews

93 %

of reviewers recommend Ruby UK

4.7

Based on 1,296 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Ruby UK 5 star review on 20th September 2026

680

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. .”

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Posted 5 years ago

“Would definitely recommend this service and use againg thanks alot Sarah”

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Posted 5 years ago

“good products delivered on time,will use again for my other fence.”

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Posted 5 years ago

“Good value, quality product and fast delivery”

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Posted 5 years ago

“So placed my order and it arrived when expected. But one of the items I received was different to what I ordered. I contacted Ruby and they delivered the correct item the next day. Friendly, professional and polite. Excellent service.”

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Posted 5 years ago

“Very happy with the product and customer service. The only issue was with the delivery driver. She had a bit of an attitude when I asked if she had something to cover the wood as it was raining. She then asked with an attitude if I'd been told to make sure there's someone here to help unload. We only had confirmation of delivery on the day and my partner works and wouldn't be able to take time off that last minute.”

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Posted 5 years ago

Hello, we are extremely sorry that you have experienced an unhelpful delivery driver. We will make investigations into this. We really are very sorry and please be assured that we will take this further. We are glad you are happy with the product and customer service though and thank you very much for your valued custom - it's much appreciated.

Posted 5 years ago

“Very quick and well-packaged. The product is very well made. Unfortunately XS was too large for my cavapoo who is not a particularly small dog. However I can't fault the customer service team who have issued a very prompt refund. Would use this company again.”

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Posted 5 years ago

“Very quickly processed and delivered Bought previously from different merchant which took 12 weeks Ruby took days! Very pleased thanks”

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Posted 5 years ago

“Great service, good quality timber and speedy delivery.”

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Posted 5 years ago

“Used both internet and phone to order timber and had deliveries within a week to the far west of Cornwall. Excellent service in these difficult times. Thank you.”

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Posted 5 years ago

“Very easy good website with great discount”

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Posted 5 years ago

“Easy website, kept me informed. Delivery quick. Thank you”

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Posted 5 years ago

“Quality, straight lengths of timber delivered to my door within 5 days. Will definatley be ordering again for the next project!”

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Posted 5 years ago

“Excellent quality product, much better than anticipated. Quick delivery and a very friendly ans helpful delivery driver. Will definitely recommend to others.”

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Posted 5 years ago

“pleased with efficiency/product/delivery. thank you”

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Posted 5 years ago

“Picket Fencing is exactly what we needed, very pleased with the delivery & quality, excellent thanks”

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Posted 5 years ago

“Always reliable and the delivery drivers are always courteous.”

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Posted 5 years ago

“Ordering process all very easy. Delivered ahead of expectations.”

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Posted 5 years ago

“Fast delivery. No problem.”

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Posted 5 years ago

“Excellent service highly recommended”

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Posted 5 years ago

Ruby UK is rated 4.7 based on 1,296 reviews