RUBEZA Reviews

Name: RUBEZA
Rating: 4.63

4.6 Rating 547 Reviews

91 %

of reviewers recommend RUBEZA

4.6

Based on 547 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About RUBEZA:

Our Company RUBEZA LTD. founded in 2018, Our Focus is sourcing for high quality bathroom supplies and furnitures . We wish provide %100 customer Satisfaction.Whether You are buying a furnitures or bathroom vanities etc.,our trained, professional staff are ready to assist you from to purchase , through delivery and beyond.We work hard to ensure that your entire experience with RUBEZA is pleasant and memorable.With our vast selection, service, knowledge, and experience, we want RUBEZA to be your first choice, every time for your bath supplies.

Write Your review

Tell us how RUBEZA made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well , what can I say … I ordered an armchair £399 without knowing/ being informed and cautioned that if I wanted to return I would need to pay £275 for transport back and extra £25 for unpacking it which means I would pay 300 in total and in return I would get £99 back!!! That’s unlawful actually and unfair given that I had not been made aware of it clearly. Lousy customer service was good until the point when we were arranging delivery. After that when they heard I wanted to return they just stayed expectations and didn’t bother to send terms and conditions until today although I said I wanted to seek legal advice. They have kept quiet. On balance I kept the armchair I don’t want as it’s not comfortable for me and too high although I must admit it’s well made , sturdy and have beautiful colour. Be mindful of the above when buying as you may end up being stuck with furniture which you may not necessarily wish to keep and be in love with.”

Helpful Report

Posted 3 months ago

Hi , Monika These are our cost's unfortunately , Due to shipping cost's are very expensive we couldn't able to do these are cheaper than this. Kind regards

Posted 3 months ago

“This order did not go very well. Delivery was approximately a week later. Arrived in battered box. Legs had been forgotten. Dent and small tear to the fabric. I have received a refund but had to make a number of calls to get this. Was told to deliver item to collecting point despite me saying rather large and would they accept. Assured they would. I struggled to get it into car and then told at Evri collection it was too big. Also on day Evri were to collect told by Rubeza the item was mine. I didn't want and will have to either recycle as free or tip it.”

Helpful Report

Posted 1 year ago

“Ordered 2 sofas only 1 turned up they never found it having to wait weeks now for a replacement not very happy”

Helpful Report

Posted 1 year ago

Hi , Peter We will sorted delivery when we have the other item we expecting delivery to us Thank you for your understanding

Posted 1 year ago

“I ordered a 2 seater and 2 swivel chairs, customer service said they were available in stock and could be delivered the following week. I paid in full then delivery delays started, I heard they say they have stock availability so you pay then delay deliveries. It finally arrived 14 days later. The delivery driver had no tools to assemble the sofa and chairs borrowed mine, then the one chair was damaged back had completely broken off... driver took it back and had to wait another week after many emails to customer service who offered me 30.00 after i paid 100.00 for the delivery...replacement chair arrived again with delivery guys no tools used mine again... the chair was slightly different colour to the others, driver took pictures..nothing from customer service were not bothered or helpful. The worst customer service I have experienced..think twice before you buy.”

Helpful Report

Posted 2 years ago

Hi Morning Adrian, Thanks for your review. We are very sorry to hear that there was a issue with delivery service and our products. If you would like to discuss this further, please send an email to support@rubeza.com and we will certainly assist you. We do really appreciate your feedback as it helps us to improve our service. Kind regards, Rubeza Team

Posted 2 years ago

“Overly priced, can get same for alot less in DFS.”

Helpful Report

Posted 2 years ago

Hi Dear, We are sorry you think this but our prices are normal as we sell good quality products to our customers. We work according to the principle of %100 customer satisfaction. We have some monthly payment systems. Please do not hesitate to contact us. Kind Regards. Rubeza

Posted 2 years ago

“1 item did not turn up, they said it arrived damaged. They promised on the phone it will arrive before xmas - they were pushing to get replacement out. They now have denied saying this and will take much longer. Not acceptable.”

Helpful Report

Posted 2 years ago

Hi there, We are extremely sorry about the inconvenience of this situation. We are not happy either due to our shipment not arriving until the 20th December. We are pushing to get your replacement out to you! As soon as your product arrives it will be dispatched and delivered to you within a couple of days. If you need any more information about your order, do not hesitate to contact us. We are sorry about the trouble.

Posted 2 years ago

“Customer service was great, very responsive. The product I ordered on the other hand, sadly, not that great. The Anatolia kitchen island (I ordered cabinet without the stone worktop so that I could have a worktop custom made to match my kitchen counters) is of poor quality and not what you'd expect at this price tag. The height doesn't meet minimum industry standard so is too low for bar/counter stools but too high for standard chairs. The top of the cabinet surface itself also isn't level (I checked my new floors to rule out it's the floor that isn't level). The delivery arrived without a back panel and when I requested to have it sent to me it was offered at £130 - the panel I received is a cheap 5mm thin particle board/plywood panel (worth £10 max) with holes in it, to be screwed into the cabinet leaving the screws visible. I have tried to find solutions for these shortcomings as I couldn't face the hassle of having to return it and now sadly missed the 14 days returns period and have to hire a carpenter to install a decent back panel, and to raise and level the top of the cabinet. All in all a massive waste of money. I'd recommend looking for kitchen islands elsewhere.”

Helpful Report

Posted 2 years ago

We are so sorry that you feel this way, we try to give all of our customers the best service that we can provide and we always want to make sure that the customer is satisfied, if you are still having problems with the product or anything else, feel free to email us and we will try to help as much as possible.

Posted 2 years ago

“Delivered the wrong colour of sofa, and attempted to get me to keep it with a 5% discount, despite the received colour being significantly cheaper. Were not able to provide a replacement of the right colour for 16 weeks, forcing me to look elsewhere instead. Two stars only because the delivery itself was quick and efficient (as was the collection), despite the product itself being wrong.”

Helpful Report

Posted 2 years ago

“I contacted your company in the belief your products were British made. Once I discovered your products are in fact made in China, I decided to spend my money elsewhere. I have now purchased a wonderful sofa from Sofa & Stuff whose products are made in the UK. Perhaps you ought to consider sourcing your products from the UK given that an ever increasing number of buyers are opting for UK made goods.”

Helpful Report

Posted 2 years ago

Hi , Giula Thank you for your free fabric sample order.Hope you are well Our Colleague was stated , We are British Company . We imported our products Various Countries our main goal is ensure the high quality products to best prices to customer , That's why we need the choose best option for our customers , Even you wish to buy something expensive lower quality its your preferences we respect to this. We wish to you good luck from your purchase we are happy when someone happy.Thank you for your kindly advise but If we choose to consider manufacturing our products from the UK probably with same quality we need the adding %30-50 sales price top of that , We are thinking our customer's pocket and try to the best service for our customer's. RUBEZA TEAM

Posted 2 years ago

RUBEZA is rated 4.6 based on 547 reviews