Well , what can I say … I ordered an armchair £399 without knowing/ being informed and cautioned that if I wanted to return I would need to pay £275 for transport back and extra £25 for unpacking it which means I would pay 300 in total and in return I would get £99 back!!! That’s unlawful actually and unfair given that I had not been made aware of it clearly. Lousy customer service was good until the point when we were arranging delivery. After that when they heard I wanted to return they just stayed expectations and didn’t bother to send terms and conditions until today although I said I wanted to seek legal advice. They have kept quiet. On balance I kept the armchair I don’t want as it’s not comfortable for me and too high although I must admit it’s well made , sturdy and have beautiful colour. Be mindful of the above when buying as you may end up being stuck with furniture which you may not necessarily wish to keep and be in love with.