RUBEZA Reviews

Name: RUBEZA
Rating: 4.60

4.6 Rating 583 Reviews

90 %

of reviewers recommend RUBEZA

4.6

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About RUBEZA:

Our Company RUBEZA LTD. founded in 2018, Our Focus is sourcing for high quality bathroom supplies and furnitures . We wish provide %100 customer Satisfaction.Whether You are buying a furnitures or bathroom vanities etc.,our trained, professional staff are ready to assist you from to purchase , through delivery and beyond.We work hard to ensure that your entire experience with RUBEZA is pleasant and memorable.With our vast selection, service, knowledge, and experience, we want RUBEZA to be your first choice, every time for your bath supplies.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be warned. If you don’t check your delivery within 2 days, they will not discuss or countenance any sort of exchange. My builders did not do that. I paid £1050 for a vanity unit where the basin arrived with hairline cracks on both sides.”

Helpful Report

Posted 1 year ago

“Ordered a sink and vanity. I had to chase for timelines on delivery as I hadn't heard anything for a 7 days following the order confirmation. I was then told the sink top was not in stock and asked would I accept an alternative. Upon inspection of the vanity unit I wasn't happy with the quality of it. It had several visible marks and dents on the cabinet which I wasn't expecting, especially given the price. I contacted customer service with photo evidence and was told that they couldn't process the claim because it has passed the 2 day inspection date rule. Regardless of the inspection date, I spent a lot of money on a brand new cabinet, and the reality is, they have posted an item that does not meet the standard and is faulty. Use with caution. It's upsetting, as their stuff online is really in trend and looks great. For what they are charging you think you'll get a great product and premium service but they're not what they seem. Rubeza - if you want to stack up against some of the more up market furniture retailers you need to improve your products or at least keep your customers happy when you are at fault.”

Helpful Report

Posted 1 year ago

Dear Laura , Thank you for sharing your concerns. We understand that you may feel you have received faulty products; however, it is important to note that the timing of the faults is uncertain. Issues may have arisen from the fitting or handling of the product in your home, particularly given the sensitivity of our items. Additionally, your claim was made nearly 2 months after receiving the item, which makes it challenging for us to assess the situation accurately. We encourage our customers to thoroughly inspect their products within the 2-day timeframe upon delivery to ensure any potential issues are addressed promptly. After this period, the responsibility for the condition of the product shifts to the customer. We appreciate your understanding as we strive to provide the best possible service. Best regards,

Posted 1 year ago

“Bought a tap from here. They sent in just a plastic bag! No protection at all, not even bubble wrap. Tap arrived dented and scratched. Sent pictures of the damage and asked for a refund, they have refused to send a returns label after several back and forth messages and now have point blank refused a refund as the tap was not in brand new condition as it was damaged. Terrible company, rude customer service. Would never buy anything from them again.”

Helpful Report

Posted 1 year ago

Hi , Thank you for review however we offered you return and refund reason of you received package is damaged , however you told us your plumber used the taps and you said us you can not return the item. Without receiving original item we do not offer refunds unfortunately Kind Regards

Posted 1 year ago

“Brought a sofa and they are very expensive. In the Sides I’m getting black little dots coming out of the sofa, next day you see more dots coming out. It looks like black mouldy dots. There’s more coming out day by day. I have called them and the guy said take a picture and send it to us. He looked at it and said my house might be mouldy, secondly he also says that my kid has been writing out a pen. How silly can someone say that. They have said they can’t do nothing about it there’s no warranty they can’t do anything about it. They are a rip off, they make you by an expensive sofa and the whole set where you pay £6000 and they can’t do anything about it. Never by anything from Rubeza not worth it. They can’t help they will blame everything on you.”

Helpful Report

Posted 1 year ago

“Order never came, my address was correct but it got sent back any way. No communication about it, just the delivery Cmpant saying its being returned, will not order again”

Helpful Report

Posted 1 year ago

“Faulty item - no refund or replacement. Item was faulty, covered under warranty and Rubeza will not refund or replace the item. Avoid this company and do not purchase as if something is wrong you will be out of pocket. I am at the stage of taking this to the small claims court.”

Helpful Report

Posted 2 years ago

Hi , Safwan Item wasn't faulty and you used during the more than year reason of your issue is front of place is removable and while you take off and if you not put properly it will cause leaking from there it's the customer issue and these part's not related with fixing of plumbing plumber don't need to open front side of tap and if he open and he can't put properly again and if it's cause leaking its not our fault or product's fault , it's your unqualified plumber's fault. We still didin't understand why he take off front side. Also your unqualified plumber may damage any parts while open and fitting as well. Please find someone qualified to fit your tap. Kind Regards

Posted 1 year ago

“This is a difficult review to write. On one hand, the sofa did arrive - eventually and we absolutely love it. It is comfy and seems well made. On the delivery day it was possible to track the driver via a link and so I knew exactly when he would get to us. He also called us. This part of the service was fine. We had been given a 3-5pm slot. It turned up at 8pm but I was ok with this because I could see what was happening. However, far less perfect was the wait time from order to delivery and the total lack of communication from Rubeza unless I chased them. When I ordered the website said 7-10 days delivery. After 10 days I was sent an email asking if I liked my sofa (I did not have it so panicked and sent an email). The reply said I would be waiting 6-8 weeks. The reply came from an unbranded email and was poorly written. It did not feel real. One way or another, I spent 12 weeks wondering if I’d made a terrible mistake. Delay after delay, that was only ever explained if I chased them. The customer service was poor to say the least. It felt like a one man show - I believe this still to be the case. I spent many weeks worrying I had been scammed. They offered me a free cushion because they knew I was annoyed. I never got it! Sadly, I will not use Rubeza again as I lack trust in the company. However, the sofa is beautiful so I’m putting the experience behind me and I’m grateful for the fact that it did arrive eventually.”

Helpful Report

Posted 2 years ago

Hi , Catherine When you ordered we informed you with our first communication item's not stock if you would like to wait you can wait or we can cancel and refund your funds you decide to carry on your order , The situation we was in unpredictable for us your piece was in the Container which is the Houthi's attack the Suez channel ships reason of this ships are change the route and it's the something not in our hand and again reason of ship's turned the Africa delivery time to us turned from 32-43 days to 75-90 days also we get extra premium they get this long route we are the victim of the Houthi attack also , But we are so tired world unstability and we decide to We are not selling any item's out of stock reason of we receiving bad feedbacks because even we don't know when will arrive shipping companies giving schedule we informed you this schedule when this change it you asking to us why change however we can't ask shipping companies same question , These is something we are not happy with it also , thank you for your kind review we will try to best to improve our service's. Kind Regards

Posted 2 years ago

Hi , Catherine Also we will dispatch your free cushion in asap I informed my colleague they will sort in asap

Posted 2 years ago

“I ordered the Rubeza Scott 4 Seater Right Hand Facing Chaise End Corner Sofa in Idigo Blue. I was very happy with sofa to begin with, however after 6 months use (and certainly not over-use during that time!) the foam in the cushioning on the Chaise End severely sunk in meaning it became very uncomfortable to sit on (which is the best part of the sofa to sit as it is where you can put your legs up), and resulted in an achey back. The sofa was within warranty and given the foam was clearly faulty, I requested a replacement cushion/foam.I was told the warranty does not cover the foam. It would cost me £399 if I wanted to purchase new foam, and it would take 6 months for the pleasure. I am really disappointed in the sofa and Rubeza's assistance in sorting the fault. I am now stuck with a sofa that is too uncomfortable to sit on. This was my 2nd purchase from Rubeza, the first which I was happy with, but given my repeat custom expected better customer service.”

Helpful Report

Posted 2 years ago

Hi , James Thank you for your kind review , We raised the issue to our manager , We will replace your sofa with brand new one and we will collect your old sofa Kind Regards

Posted 2 years ago

Hi , James As we promised we delivered your new sofa on the date of 2024.02.13 Kind Regards

Posted 2 years ago

“Requested and paid for a sample, nothing recieved, zero communication just the usual send usca review. Of they cant get you a paid for sample i most certainly will not be handing my money over for a sofa, I have already requested this sample twice now.”

Helpful Report

Posted 2 years ago

Hi , Lee We couldn't find any communication which is you reported us , item is missing however we will ship in one in asap Kind Regards

Posted 2 years ago

“The worst company ever. The sofa is POOR. The service is POOR. I complained about the fact the sofa has sunk in about 50 times, they ignored me every time, then they said they would call me, but of course they didn’t. Disgusting terrible company.”

Helpful Report

Posted 2 years ago

“Ordered a burnt orange Paula chaise sofa, they confirmed delivery for Wednesday 2 weeks after placing the order and I took off work for the day to receive the delivery. Day before the delivery still had no confirmation of when they would deliver so called on the delivery day and was rudely informed that they "couldn't find the item and it wouldn't fit on the truck" and that they would be in touch in 3 business days to arrange another delivery date. The following Monday after calling them they stated that they had found the item and would deliver it on the Thursday. My husband stayed home that day to receive the delivery and since I had ordered the sofa he didn't realise they sent the wrong sofa. 8/12 legs didn't screw easily into the one they sent (seemed like leftover bits and pieces). Don't have any faith in the return/exchange with this company to bother. Absolutely terribly run and won't purchase from here again. Wish I had done more research on other reviews - happy customers seemed to have gotten lucky.”

Helpful Report

Posted 2 years ago

Hi , Hope you are well and having a good day , We are so sorry for the issue you live with us , however on delivery day and during the delivery one of driver's informed the your husband , but I believe the delivery reason of one day before Christmas Eve even is wrong item . normally our guys will not deliver the items they planned the bring back when they understand on delivery sofa is wrong design and our driver informed your husband before unloading sofa , However your husband wouldn't want to stay without sofa and accepted this sofa delivery even is wrong. We have return policy however , item should be new and re-sellable condition in this situation your husband /you was aware to situation but you both are choose the use them , and you didin't reported us during the 48 hours , therefore we can't apply to return policy. Also our guys take of the box your husband see , same day what you are received. We are very sorry for this issue , Next time please you should reject on delivery or report us in 48 hours , if you receiving wrong item or if you don't like to use item which is on delivery. Kind Regards Rubeza Team

Posted 2 years ago

“I was not sent the samples I ordered 😢”

Helpful Report

Posted 2 years ago

“Ordered one sofa from Rubeza as in Covid time shops and delivering was limited. Traveling for more than 3 hours to get there and we got a sofa with Very bad quality. One seat is going down too much. They say in information details that sofa is waterproof and IT IS NOT waterproof!!!!!!! Feathers of stuffing are coming out every time I clean it. I see the floor down the sofa full of DUST and some small pieces of plastic wich are coming from it. We are all day at work and rarely use the sofa when we have guests. AVOID AVOID AVOID RUBEZA”

Helpful Report

Posted 2 years ago

“Got prompt delivery of this item, vanity and marble top /basin. As went on holiday did not check until the builders arrived to install. Opened box to find marble had cracked all the way through from one end to the other. Phoned and told no replacement offered!!! Have asked to speak to manager but not yet heard back.”

Helpful Report

Posted 2 years ago

Hi , Chiu Hope you are well, Due to our policy it's your responsibility check your item in 2 business days , We don't cover any damage after this date . However , We asked our driver's they told us you checked the marble before they go and it was all ok and you made claim to us today after 2 Months of delivery. Thank you for your kind review. Rubeza Team

Posted 2 years ago

“Paid £3 for 3 samples which did not arrive. Emailled customer services and was told more had been sent out but still nothing asked for refund but not heard anything from you We have now noticed that the price of the scott 5 seater sofa has risen by £1000 from the price when we first requested our samples ????”

Helpful Report

Posted 2 years ago

“I haven't received the samples I paid for or any notification of any reason as to why I have not received them bad customer service”

Helpful Report

Posted 3 years ago

Hi , We dispatched your samples which is now seen in transit if it's not arrived to you in couple of days please let us know we will dispatch again , Actually you will not receive your parcel not about bad customer service , reason of parcel companies delivering to you late our customer service's are unfortunately not carrying items to deliver our customer Thank you

Posted 3 years ago

“The WORST company EVER!!! Ordered 2 sofas and they only delivered one!!! It's been six months since my order & I was just told my second sofa still isn't made. I've had enough. I've told them to collect this sofa & give me a full refund. They're supposed to be collecting it today but I've had no tracking info, no communication whatsoever. I've called to speak with someone & they barely speak English & just said they would ring me back. IT'S BEEN SIX MONTHS & I WANT MY £1500 BACK!!! HORRIBLE!!! AVOID AT ALL COSTS!”

Helpful Report

Posted 3 years ago

Hi , Nicole So sorry for these experience with us it's been nearly 5 months , these situation something not in our hand sorry we should change one of our supplier which is the manufacturer of your sofa reason of issue you have with it manufacturing , We switched these design our more reliable supplier We already work our other design's for that's reason why we have this issue , We understand you wouldn't want to wait further you are right , We will refund full amount of your purchase when the collect the item you have it , Thank you. - Uptade : After our collection we refunded full amount same day , We don't have any funds from you please let us know if you need any further help support@rubeza.com

Posted 3 years ago

“For a swatch taking an age to arrive - ordered swatch two weeks ago still not received at the time of writing this review! Surely much simpler and more efficient to use an envelope and a 2nd class stamp instead of evri for a swatch...especially as I paid £1 for swatch which really should have been free.”

Helpful Report

Posted 3 years ago

Hi , We will send new swatch for you in asap even we was tried 2nd class stamp rather than Evri before just situation was worsened not getting better , sorry to hear that , we gonna sort it out in asap Thank you.

Posted 3 years ago

“Initially really pleased with my purchase however after only two months it has a massive sag! So disappointed with the poor quality. I’ve now got the hassle of returning it.”

Helpful Report

Posted 3 years ago

“We got 2 sofas off this company, within 6 months both sofas Collapsed we are a family of two people not over weight, the sofas get light use, the company has exchanged the sofas for the same ones with in a week the have Collapsed again and will not swap for a different model of sofa £1800 for a sofas that you can’t sit on without collapsing is not good value or workman ship Don’t use this company David oreilly”

Helpful Report

Posted 3 years ago

Hi, David Thank you for your kind review , Your sofa structure's are ok it's not collapsed , they don't have any crack or any damage reason of you choose Vegan Leather , it can act like a leather depends a use which areas you sitting can be slightly line , it's normal reason of fabric nature , like a leather , but we are sorry to hear that this review to us , normally we don't have guarantee on fabric because it's change as a use but we replaced your item's reason of satisfaction as well , but thank you for your kind review.

Posted 3 years ago

RUBEZA is rated 4.6 based on 583 reviews