Customer service was great, very responsive. The product I ordered on the other hand, sadly, not that great. The Anatolia kitchen island (I ordered cabinet without the stone worktop so that I could have a worktop custom made to match my kitchen counters) is of poor quality and not what you'd expect at this price tag. The height doesn't meet minimum industry standard so is too low for bar/counter stools but too high for standard chairs. The top of the cabinet surface itself also isn't level (I checked my new floors to rule out it's the floor that isn't level). The delivery arrived without a back panel and when I requested to have it sent to me it was offered at £130 - the panel I received is a cheap 5mm thin particle board/plywood panel (worth £10 max) with holes in it, to be screwed into the cabinet leaving the screws visible. I have tried to find solutions for these shortcomings as I couldn't face the hassle of having to return it and now sadly missed the 14 days returns period and have to hire a carpenter to install a decent back panel, and to raise and level the top of the cabinet. All in all a massive waste of money. I'd recommend looking for kitchen islands elsewhere.