RUBEZA Reviews

Name: RUBEZA
Rating: 4.60

4.6 Rating 583 Reviews

90 %

of reviewers recommend RUBEZA

4.6

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About RUBEZA:

Our Company RUBEZA LTD. founded in 2018, Our Focus is sourcing for high quality bathroom supplies and furnitures . We wish provide %100 customer Satisfaction.Whether You are buying a furnitures or bathroom vanities etc.,our trained, professional staff are ready to assist you from to purchase , through delivery and beyond.We work hard to ensure that your entire experience with RUBEZA is pleasant and memorable.With our vast selection, service, knowledge, and experience, we want RUBEZA to be your first choice, every time for your bath supplies.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a sample so I could purchase a sofa but the sample never actually arrived. Still waiting….”

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Posted 3 years ago

Hi , Sorry to hear that, We will send you again .

Posted 3 years ago

“So far i didn't receive what i ordered.”

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Posted 3 years ago

Hi , Thank you for your order free fabric sample's we dispatch item for you and this is the tracking shows delivered https://www.evri.com/track/parcel/H01M8A0006644925/details , We are sorry to hear that we will dispatch for you one more again for your happiness thank you

Posted 3 years ago

“Not received sample yet”

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Posted 3 years ago

“I only sent for a sample !!!”

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Posted 3 years ago

“I ordered a sofa for a holiday let in May with 7 day delivery. Before ordering I called them to find out about delivery lead times, they assured me it would arrive before the letting period began ie within 2 weeks. Once ordered, they said that it would ship within 14 working days of the order (ie not 2 weeks), then gave me vague dates in mid-june. With the property being let I explained that wouldn't work unless they could guarentee a date, they couldn't do that in June, but as I would be at the property for a week at the end of July, we reluctantly agreed delivery for 29th July, and sorted out a temporary arrangement for the holiday let. I called them in July to confirm the date, as we couldn't afford to miss the date, they assured me everything was scheduled. When the date came around I heard nothing, so called them and they said it's with their delivery team who will be contacting me with a delivery time. Finally, on the 1st of August (two days after it was supposed to be delivered) I receive a whatsapp message saying "We'll try and schedule a delivery for this week :-)" - so no longer delivering on the agreed date, but putting it on their schedule on that date, but for us, as long as it was during that week it was ok, so I responded explaining that a delivery date was already arranged and they'd missed it, but we could make anytime that week work. The next day, I randomly get another whatsapp message saying "All our delivery routes are full, we will try and squeeze you in the following week :-)"!!. I explained that, that wasn't what was agreed and the guy on whatsapp kept fobbing me off. So I call customer service, and get through to someone (their english was so poor, it made it difficult as I could hardly understand most of what they said). However, they promised to investigate and get it shipped for the end of the week by palleted delivery, and contact me by the end of the day. I then got another whatsapp from the delivery team saying delivery would be tuesday or wednesday the following week (despite us saying we wouldn't be there). I don't know if the delivery team speak to the customer service team or whether this was just a random message. The following day, I call up again as I didn't hear anything back, spoke to a different lady who was very polite, and said she'd investigate and get back to me, I didn't hear back from her, but I did get an email saying they would send using palleted delivery and it might get there during that week, if not early the following week. They then send me a message saying it's shipped (finally), and a tracking a link, so I change my plans and arrange to stay at the property for an extra 3 days (luckily it wasn't booked out). The tracking link didn't work, but I assumed it was just an issue with the link. Two days later I get a random email out of the blue saying "The item you ordered is out of stock, maybe you'd like a different colour? Alternatively the item will be back in stock in September"!!! So I email them again, and make a complaint and ask them if the September date is Guarenteed - they ignore 3 emails, until I chase them and they finally respond with a templated email about how no stock delivery is guarenteed. So here we are, 3 months later, still no sofa, no idea when it might arrive, having wasted days on the phone, altered my family holiday plans and now with a holiday let without furniture. Thanks! I Some points Rubeza might like to address: - If you arrange delivery for a future date, that's when you should schedule it in, not simply mark it as a date for your delivery team to start thinking about sending it. - Sending crossing emails/whatsapps/calls is confusing, especially when each department seems to be doing different things - Vet your customer service team to ensure they can speak fluent English - DON'T put smiley faces at the end of every whatsapp message, especially when announcing you are no longer going to meet previously agreed delivery dates - If you're going to use Whatsapp, then respond to the Whatsapp messages, don't use it for sending templated messages and ignore incoming messages - Invest in a stock control system - If someone orders something, allocate stock at that point, don't leave it until you come to ship it.”

Helpful Report

Posted 3 years ago

Hi , James So sorry with these experiences with us , We understand you are frustrating we are so sorry about that we will keep in touch with you shortly and will give you uptade. But you would hold item's it's stating in our communication system and I attached your message below no one waited with us any in stock item's 2 Month's until they would like to hold their item's with us. But we will gonna keep investigated and will uptade for you Thanks Jxxxxxx email June /10/2022 Thanks, unfortunately next week won’t work (I leave on Sunday night, and I’m away with work most the week, so couldn’t even drive down to the property for the day). Having thought about it over night, I think we’d be better waiting until the end of July if that’s ok with you?

Posted 3 years ago

That's enough you playing up , We are banned reason of you acting like a fraudulent Customer , System will cancel automatically which order come from your postcode or neither your name , We cancelled your current order and refunded all funds back.

Posted 3 years ago

“We were forced to take a delivery company who charged £300. The delivery came 2 weeks late and the drivers damaged our couch and our living room wall. Rubeza took very little responsibility for this and blamed the delivery company who do not response to emails or phone calls. When the couch was delivered it came with the wrong feet. Very poor service.”

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Posted 4 years ago

Hi Martin, We are sorry to hear that you had a frustrating experience and appreciate you bringing this to our attention. We strive to give our customers great satisfaction and service by taking full responsibility for our products. In your case, Rubeza team has offered you a 10% discount of the order, however, if you are not satisfied with the product overall you can always return it to us in its original packaging and take a refund. We are always happy to communicate with our customers and give them the best solution. Please feel free to contact us if we can further help you. Thank you! Kind Regards Rubeza Team

Posted 4 years ago

“I called 3 days ago to confirm my returned sofa, still didn’t receive any confirmation email from them and the lady from the office keeps delaying it. How long do you need to process a return ? Also,I purchased my sofa with Klarna,and they didn’t even receive a return registration. Very poor service.”

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Posted 4 years ago

Hi, Thank you for taking the time to detail your experience and flag these issues for us. We are so sorry that you have had a refund experience, your valuable feedback are very important to us. Return requests are made within three days because we conduct a detailed examination to avoid any loss of rights. We refunded your payment within 3 days. We follow 100% customer satisfaction in our all process. Please do not hesitate to contact us if your dissatisfaction continues. Thank you so much. https://www.rubeza.com/pages/refund-policy

Posted 4 years ago

“What is to be said. How can such a nice sofa be ruined by poor customer service, lack of care and disrespect. My sofa was sent without legs for its base. Weeks of waiting as each person who answered the phone didn't know what the last person had done to rectify the issue. For the legs to finally arrive. Half brand new. Half used and worn down. During the process compensation was requested. NOT offered. In which a cushion was all that they was originally willing. They then deducted 5% of the price, never sent the cushion. Now I'm about to place these worn legs on my brand new sofa and hope it's not off balance since half the legs sent have had their plastic/rubber of the feet all the way worn down!”

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Posted 4 years ago

Hi , Hope you are well , Thank you for your feedback to our products and services , Actually we don’t have any second hand leg in our hand , but for small dust’s on leg we are sorry about that , also your cushion will be your hand in soon , we will investigate this case improve our service quality in the future orders , also if you have any more outstanding issues you can contact with support@rubeza.com , Also we can be send new 4 legs with your cushion near this legs as well it’s not big deal for us. Kind Regards

Posted 4 years ago

“I have been asked to give a review on the products I received. Given all I asked for is a fabric sample and that never arrived, it makes giving a review pretty hard! A company that cannot even send a fabric sample will not be getting my business.”

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Posted 4 years ago

“Honestly such bad service! They changed the delivery date three times. First it was meant to be 1 week, then 6 weeks and then 12 weeks. They then still delivery on the wrong date that they promised. When calling them to see why they keep changing it the manager refuses to speak to us as he was always too busy hiding. Such poor service would never recommend.”

RUBEZA 1 star review on 15th December 2021

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Posted 4 years ago

Hi , There Firstly Sorry to hear that you are not happy with us , I checked our sytem you received your delivery in 9 Week's after your purchased date it wasn't 12 Weeks. Also we have evidence's we tried to reach to you since first week's we emailed and called you but you are not give any answer to our calls and emails . Aggresive behaviour's not tolarated in our company.After you give answer we delivered to you same week , We reserve our legal rights against these misleading review it can be use against you damage our brand with misleading information. We delivered the item to you perfect condition as well. If you need any more information about your order, do not hesitate to contact us.

Posted 4 years ago

RUBEZA is rated 4.6 based on 583 reviews