Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,864 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,864 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 20th March 2025

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service but postage was expensive for a box to Northern Ireland. Especially when it arrived in a bag with the top opened.”

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Posted 2 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

Posted 2 years ago

“Took a while but goods as ordered.”

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Posted 2 years ago

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Posted 2 years ago

“Very good customer service. Very helpful. Website needs revisiting as it is difficult to pay!”

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Posted 2 years ago

Thank you for your review. The website is currently being worked on and we are grateful for your feedback regarding this.

Posted 2 years ago

“Order came quickly and when promised. Web-site gave sufficient information for ordering though more dimensions always welcome. Casters fitted and seem an improvement on the originals for this Parker Knoll reclining armchair. Very pleased so far.”

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Posted 2 years ago

We are so grateful for your review. Thanks for sharing your rating with us and the community

Posted 2 years ago

“Excellent service but let down by couriers who took two days to find us. We watched the driver go past without looking!!”

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Posted 2 years ago

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Posted 2 years ago

“Good Web site, easy to follow, the product is well described as specified and next-day delivery spot on. The product upon receipt is of good quality and value for money.”

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Posted 2 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

Posted 2 years ago

“Exactly what I ordered and good quality product”

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Posted 2 years ago

We are so grateful for your review. Thanks for sharing your rating with

Posted 2 years ago

“Sorted an invoice query quickly.”

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Posted 2 years ago

I am sorry to receive this review i have sent you a private mail to resolve this matter. As discussed please be aware we only ever send review requests out to email addresses provided when an order is placed. I do hope we can get this sorted for you to prevent any further issues.

Posted 2 years ago

“Good choice of products, Website layout good, very prompt delivery, delivery cost not so good.”

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Posted 2 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

Posted 2 years ago

“The wheel was ok and arrived on time but unfortuanatly it was not what I was after. I wanted a front wheel for my wife's three walker.”

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Posted 2 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime Please feel free to call our sales team if you require any advise on a suitable alternative 0116 2764987

Posted 2 years ago

“Good product, really good service, postage charges of nearly a fiver for a small, light package is a bit rich to say the least.”

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Posted 2 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

Posted 2 years ago

“Very good service and attention. There was a minor problem when an article was out of stock. The very acceptable substitute was very slightly cheaper than I had been charged. It was too much trouble (for me) to try to sort it out so I didn't.”

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Posted 2 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

Posted 2 years ago

“brilliant website found exactly what I was looking for, but unfortunately let down by delivery DPD had "unforseen circumstances" What ever that means!! I realize this has nothing to do with Ross Handling and fingers crossed it was just a one off. A part from that all good but still waiting for delivery 8 days at moment”

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Posted 2 years ago

Good Morning, I am so sorry to hear there has bene delays with DPD i have checked on this now it has been raised with me and can see that it is out for delivery to be with you later today between 12:07 - 13:07 I hope this helps and again apologies regarding the shipping delay

Posted 2 years ago

“First I was irritated, didn't get the order... But when we found out what was wrong, it only took a few days for the order to reach Denmark.”

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Posted 2 years ago

Good afternoon, I am sorry to hear the above. I do not believe you have tried to contact us to resolve for you at any point. i have however looked into and can see we have made several attempts to contact you via email to obtain your PID number once we have this we will be able to despatch the goods. Please contact our customer service team so we can resolve this for you asap customerservices@rosshandling.co.uk

Posted 2 years ago

“Ordered Sunday evening did not receive till Friday 🤷bit on the slow side”

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Posted 2 years ago

“Dry good quick and efficient service”

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Posted 2 years ago

“Your technical sales were very helpful and guided me to the best price for the product they selected. The castors work well and quietly, hope they last as long as the hype says.”

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Posted 2 years ago

“Wheels were supplied with a part missing, however the problem was sorted quickly and efficiently.”

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Posted 2 years ago

“Easy to order after speaking with sales team to clarify the specifications. Order arrived on time and securely packaged. Item as described. An engineer commented on the apparent quailty of the bearing and its action. The only issue relates to the nuts required to secure the fitted axle to the wheelchair. I am not an engineer however the specialist nut and bolt supplier stated that the thread was not extra fine as described (M12 x 35mm extra fine threaded stem) rather a M12 x 1mm pitch - not a B and Q stock item! He managed to locate these items in Northern Ireland - and they arrived within 24 hours. Contact ronkeydonkey02 on ebay. Satisfied with the service from Ross Castors - this is my second order and I would use again.”

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Posted 2 years ago

“Easy to order and the service is goog when needed.”

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Posted 2 years ago

Ross Handling Ltd is rated 4.8 based on 9,864 reviews