Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 10,056 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 10,056 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 16th May 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As stated below caster measurements did not match details on website. As I was trying to match it to 3 others on piece of furniture it was no good. Lady on Customer Service very helpful when I explained and money refunded. Thank you.”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating of Ross Handling Ltd. We appreciate your feedback and are glad to hear that our Customer Service team was able to help when the castors didn't appear as stated on the website. Your satisfaction is our top priority and we are thrilled to have exceeded your expectations.

Posted 2 years ago

“Interim assessment - Delivery arrived with only one item of three. Swift promise from customer services so will write a further review if/when the other items arrive. Revised review - Delivery completed - items to follow arrived within 2 days of Customer services being notified. Many thanks.”

Helpful Report

Posted 2 years ago

Thank you for your kind words, Richard! We're glad to hear that the customer service team got the other items to you so quickly. We appreciate your 4-star rating and your updated review of Ross Handling Ltd.

Posted 2 years ago

“A good quality castor and cheap, although the bearings went on my last pair after 4 months. Also it would be helpful if a bolt, washers and nut were supplied with them.”

Helpful Report

Posted 2 years ago

Thank you David, for your 4-star rating of Ross Handling Ltd. We are glad that you were pleased with the good quality and price of our castors. We are sorry to hear that the bearings went on your last pair after only 4 months. We will make sure to check that our castors have quality bearings for future buyers. We also recognize that it would be helpful to include a bolt, washers and nut with our castors and we will take your suggestion into consideration. We really appreciate your continued business and look forward to serving you again soon!

Posted 2 years ago

“I recently bought a set of replacement wheels and front castors for a wheelchair. I'm happy with the products, the prices and the prompt delivery. I was a bit surprised when the wheels arrived. The surprise arose from the lack of detailed descriptions or photos on the Ross Handling website. This is possibly attributable to the fact that their primary target market is B2B. The wheelchair wheels appear to be nylon, rather than the more conventional wire-spoke wheels.”

Helpful Report

Posted 2 years ago

Thank you so much for your 4 star rating of Ross Handling Ltd, Dan! We sincerely appreciate your continued patronage and support. I'm glad to hear that you're happy with the products, prices and delivery, and it's wonderful that you've been a returning customer. We agree that our website could use more detailed descriptions or photos; however, due to the fact that we target the B2B market primarily, we haven't been able to make any changes to this yet. Thank you again for the rating and for being a returning customer.

Posted 2 years ago

“good company to deal with”

Helpful Report

Posted 2 years ago

Thank you Paul for giving Ross Handling Ltd a 4 star rating! We're glad to hear that you've had a good experience with us as a repeat customer. We strive to provide top-notch service and it's great to know that you feel good about doing business with us and deem us to be a good company to deal with. Thank you again for your kind words and your continuing business.

Posted 2 years ago

“The service was good. The solid wheelbarrow wheel turned out to need spacers which was a nuisance.”

Helpful Report

Posted 2 years ago

Thank you David for your 4 star rating of Ross Handling Ltd. We appreciate your loyalty and are glad to hear that you found our service to be good. We apologize for the inconvenience of needing spacers for the wheelbarrow wheel, and thank you for being a repeat customer.

Posted 2 years ago

“Would have given 5* but basic delivery charge was expensive and packaging just consisted of a plastic bag - cardboard box would have been recyclable ♻️”

Helpful Report

Posted 2 years ago

Thank you so much, Ian, for your 4-star rating of Ross Handling Ltd. We're thrilled that you're a repeat customer and we appreciate your loyalty! We are sorry for any inconvenience caused by the delivery charge or packaging. We strive to ensure that our customers receive the best service and look forward to seeing you again soon.

Posted 2 years ago

“The castors are good quality and were reasonably priced but as they were very small and lightweight the postage was twice as much as the goods. In view of the small and lightweight nature of the parcel, a more appropriate postage choice could have been made.”

Helpful Report

Posted 2 years ago

Thank you for giving Ross Handling Ltd a 4 star rating! We appreciate your loyalty and feedback! We are glad to hear that the castors were of good quality and were reasonably priced. We understand your concern regarding the postage costs and, in view of the small and lightweight nature of the parcel, we are making efforts to choose a more cost-effective postage option. Thank you for being a returning customer!

Posted 2 years ago

“everything in stock, quick delivery keep doing what your doing.”

Helpful Report

Posted 2 years ago

Thank you, Fred, for taking the time to provide us with a 4 star rating of Ross Handling Ltd. We sincerely appreciate your loyalty and kind words. We'll keep doing what we're doing and striving to provide the best service possible.

Posted 2 years ago

“Used the company on the recommendation of my father in law , website was good and easy to use , prompt delivery, and easy to contact if you have a quiery, would use again.”

Helpful Report

Posted 2 years ago

Thank you Gordon for your kind 4 star rating, we are thrilled to hear that our website was easy to use and you had a prompt delivery. We truly appreciate that you chose Ross Handling Ltd on the recommendation of your father in law and that you would use us again if needed. We hope you will remain a loyal and repeating customer!

Posted 2 years ago

“Good company to deal with, I have used several times before but let down this time no dispatch until I contacted on day I was told delivery taking place. It was not the courier fault.”

Helpful Report

Posted 2 years ago

Thank you so much for your 4-star rating of Ross Handling Ltd., Brian! We really appreciate your loyalty and for using our services multiple times. We're sorry to hear that this time we did not meet your expectations in terms of delivery times. We take customer satisfaction very seriously and we'll definitely work to ensure this doesn't happen again. Thank you for your understanding.

Posted 2 years ago

“Very happy with the product sent (tyres and tube). Efficient service and reasonable price. Would have been 5/5 if the inner tubes had come with a dust valve. Picky, but something else I now need to get.”

Helpful Report

Posted 2 years ago

Thank you, Mike, for giving us a 4-star rating. We're very pleased you were happy with the quality of the tyres and tube you received and the efficient service you experienced. We apologize if you feel the tube should've come with a dust valve, and we hope that in the future our products will meet all of your expectations. Thank you again for your review!

Posted 2 years ago

“First order was a little slow in arriving but the second one was amazingly quick and was far more critical to us. Great service. Thanks.”

Helpful Report

Posted 2 years ago

Thank you so much for the great 4 star rating, Michael! We really appreciate you being such a loyal customer. We're sorry to hear that the first order was slow in arriving, but we're glad to hear that the second one was much better. We're glad we could provide great service. Thanks again!

Posted 2 years ago

“Product as described good service”

Helpful Report

Posted 2 years ago

Thank you very much, Anthony, for rating Ross Handling Ltd with 4 stars! We appreciate your kind words on the product being as described and our good service. It's great to know that you have been a loyal customer and we look forward to continuing to serve you in the future!

Posted 2 years ago

“Ordered wheels although not exactly a fit to my wheelchair I managed to fit them.”

Helpful Report

Posted 2 years ago

Thank you William for your 4 star rating of Ross Handling Ltd. It's great to hear that you were able to make the ordered wheels work for your wheelchair even though they were not an exact fit. We really appreciate your feedback and are glad to have been of help.

Posted 2 years ago

“Efficient friendly service”

Helpful Report

Posted 2 years ago

Thank you Patrick for your 4 star rating of Ross Handling Ltd. We are pleased to hear that you found our service satisfactory. We appreciate your loyalty and thank you for choosing us to be your preferred choice everytime.

Posted 2 years ago

“My order was delivered in very good time but the ‘puncture proof tyre’ I purchased for my tractor survived un-punctured for only about an hour thanks to blackthorn debris on our paths.”

Helpful Report

Posted 2 years ago

Thank you Duncan for your 4 star rating of Ross Handling Ltd! I'm glad to hear that you received your order in good time and were a repeat customer. We are sorry to hear that the tyre didn't hold up long. We appreciate your feedback, and thank you for your continued custom!

Posted 2 years ago

“Did what it said on the tin. Felt a little over informed, but that’s fine”

Helpful Report

Posted 2 years ago

Thank you very much for your 4 star rating for Ross Handling Ltd., Clive! We are thrilled to hear that we delivered on all that we promised. We are especially grateful for your support as a repeat customer.

Posted 2 years ago

“I called this company looking for some greenhouse door rollers. The chap in customer service did his best to find what I needed. Unfortunately the size of wheel is too big, so I cannot use them.”

Helpful Report

Posted 2 years ago

Thanks for the great review Trevor! It's great to know that you had a good experience with our customer service looking for greenhouse door rollers. We're sorry that the wheel size was not suitable for your needs, though - hopefully we can help you with your next project. Thank you again!

Posted 2 years ago

“Very quick”

Helpful Report

Posted 2 years ago

Thank you so much, Chris, for taking the time to leave us a 4 star rating of Ross Handling Ltd! We really appreciate your positive feedback - we're glad to see you're happy with the speed of our service! We also thank you for being a returning customer and hope to continue to deliver quality service in the future.

Posted 2 years ago

Ross Handling Ltd is rated 4.8 based on 10,056 reviews