Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Rating: 4.77

4.8 Rating 9,560 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,560 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester
LE4 9TZ

Ross Handling Ltd 5 star review on 26th April 2024

102

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products OK Delivery OK Email Help to find items is a waste of time”

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Posted 5 years ago

“They did not have a 16mm internal diameter handle that I was looking for.”

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Posted 5 years ago

“Still awaiting receipt of the goods”

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Posted 5 years ago

“Am sure the castors are awesome, however they never arrived, apparently someone in reception signed for them. Shame i don't have a reception.”

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Posted 5 years ago

“They fitted, needed a few washers else good.”

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Posted 5 years ago

“Bought the wrong size screw for the repair... so the £7 + spent was a waste of money!”

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Posted 5 years ago

“Great product range but outrageous delivery charge to Highlands of Scotland.”

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Posted 5 years ago

“Unfortunately no invoice was emailed or included together with delivery. Had to chase ROSS finance department.”

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Posted 6 years ago

“I tried to get a picture of some table feet on your site. But customer services failed to send the photos on 2 occasions. In the end I took a punt and ordered the feet. They turned out to be fine and so in the end I was happy with my purchase. But service could have been better. Also Highland delivery charges were extortionate!”

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Posted 6 years ago

“Pity about using FEd Ex as they don't deliver weekends so an order placed am Thur arrived late pm Mon. Should have paid for express delivery having spent even more on hold with FedEx who couldn't even track the parcel. Had to rearrange re-delivery direct with local hub depot.”

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Posted 6 years ago

“Ross castors supply a good product which is sensibly priced, they are unfortunately let down by poor delivery. The products I ordered 6 days ago on a two day delivery still haven't been delivered. This also happened on my last delivery, so I will consider a different supplier as a result.”

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Posted 6 years ago

“I ordered 2 threaded stem casters with nuts , they arrived ok and was very pleased with everything. Now comes the downfall I wanted to order two more your website kept sending me all over the place so decided to ring you direct, the person I spoke to was so unhelpfull that I decided to contact you ,with my order by E-mail, well, paid for the order and the items delivered today are wrong, (not threaded stem) needless to say I tried Amazon who are sending me what I want with no hassle or stress. I will be sending back the wrong items you sent and you can reimburse me for the money spent., if you had maneged to complete a straight forward order as you did my first one you would have been given 5 stars ...thank you Michael Reeves.”

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Posted 6 years ago

“Had to wait over a week as items were out of stock Nice castors when the finally arrived !”

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Posted 6 years ago

“Nice one though FedEX are not good on customer service on delivery for home delivery they are distributing within awkward time, that time is good for business but not home orders. Then one have to chase them over the phone to cost more that the cost of order.”

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Posted 6 years ago

“.Delivery good .returns not so good especially having to pay postage.ha. thanks.”

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Posted 6 years ago

“Castors ok. Carriage a rip off. When carriage is factored in it makes Ross castors claim to be the cheapest online ridicululous.”

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Posted 6 years ago

“THE WHEELS WERE O/K BUT THE BOLTS WOULD NOT GO THROUGH THE WIDTH OF THE WHEEL LUCKILY WE HAD SOME LONGER BOLTS THERE WERE NO WASHERS EITHER”

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Posted 6 years ago

“Delivery was quick.”

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Posted 6 years ago

“Prompt delivery”

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Posted 6 years ago

“They had the items in stock and offerred local collection. BUT they didn't inform me when the items were ready for collection. I went in the hope that they would be ready. They were ready and the trade counter gave good service. HOWEVER, later at home I received an email to tell me that the items had been despatched. As if I didn't know it!”

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Posted 7 years ago

Ross Handling Ltd is rated 4.8 based on 9,560 reviews