Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 10,115 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 10,115 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About Ross Handling Ltd:

At Ross Handling, our priority is helping you find the perfect solutions for your material handling needs. Whether you're searching for the ideal castors, wheels, or any other product in our extensive range, our team is here to assist you every step of the way. We believe in making your shopping experience as seamless as possible, with expert advice just a click and phone call away. Let us help you get the job done efficiently and effectively!

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 16th May 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Barrow wheel we purchased was very good but unfortunately they use DPD for delivery. Original driver simply pushed the (unsigned) "we missed you" card through the letterbox without trying the doorbell.”

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Posted 5 years ago

“The sales department are very efficient at shipping your order. However, not so efficient at dealing with returns. The technical department don't reply to phone call queries or email contact”

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Posted 5 years ago

“Unfortunately I had to wait 3 weeks for my delivery when I paid an additional £9 to have it delivered the next day. I have requested a £9 refund but still awaiting a response”

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Posted 5 years ago

“The Ross website is easy to navigate and order from. The order was fulfilled satisfactorily, but as they use DPD as a courier, delivery was delayed by three days as DPD appear not to able to read the simplest of instructions, so knocking off 2 stars. Will use again, but only if they change their courier.”

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Posted 5 years ago

“when electing to collect goods, email notification or sms would be good to receive.”

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Posted 5 years ago

“Tricky to review as incorrect item was sent in the first place but replacement was immediate.”

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Posted 5 years ago

“They did as they said, delivered quickly. Not fitted them yet.”

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Posted 5 years ago

“Physical service was seamless and fast. However I’d previously called them for advice and they came across as elitist and dismissive.”

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Posted 5 years ago

“excellent service in terms of use of website and dispatch of goods which arrived safely and promtly. However, like many others in this area I object to the delivery charge being rated as "Highlands" hence my 3 star rating. Aberdeen is not in the highlands and we are outside the area designated as Highlands. We are less than 20 miles from an international airport, seaport and mainline railway station. We are served by dual carriageways and are 20 miles from Scotland's fourth largest city.”

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Posted 5 years ago

“Did the job.”

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Posted 5 years ago

“Product is amazing, but I paid for delivery £19.50 and my order was in three different vehicles , delivered three separate dates ........ oh , wait a minute, sorry I STILL HAVENT HAD THE REST IF MY ORDER (no third delivery ) 8 DATS LATE !!!!!!!”

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Posted 5 years ago

“Acceptable delivery on initial order. Delivery was one item short but a quick phone call and it was sorted without question and missing item delivered in a couple of days. Helpful.”

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Posted 5 years ago

“Had trouble with the Online Ordering portal. I tried the online chat, but that didn't prove too illuminating either. Once the order is placed, the communication is pretty good with regards to expected delivery etc.”

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Posted 5 years ago

“How can I do a review when items paid for turn out to be out of stock and still no Idea when I will actually receive them.”

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Posted 5 years ago

“Here is an example of why product knowledge and asking the right question matters.Our delivery of the ordered product was longer than first intimated due to stock delivery issues but one simple " I can help question "when the delay was chased saved the order. We live in an impatient world and the whole customer journey counts - we no longer deal with companies who fail to deliver on simple commitments - in the mail order world let the clever manager take note.”

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Posted 5 years ago

“Unfortunately they proved unfit for my particular purpose, which was to protect a carpeted floor. They are ineffective in that situation.”

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Posted 5 years ago

“There was a delay on the order which is not a major but when they came they were much bigger than I wanted.”

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Posted 5 years ago

“It would be better if i could move the furniture a bit, for cleaning underneath. It's not possible to move furniture at all. The castors fall out of the cups if i tried to move furniture. They need to slide a bit along a wooden floor but not move when sitting down on the furniture.”

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Posted 5 years ago

“The only reason I did not give them a 5 star is the waiting time to receive the goods.”

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Posted 5 years ago

“The white castors were dirty. Not a lot but you would expect them to be clean when new. All the rest very good.”

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Posted 5 years ago

Ross Handling Ltd is rated 4.8 based on 10,115 reviews