Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Rating: 4.77

4.8 Rating 9,546 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,546 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester
LE4 9TZ

Ross Handling Ltd 5 star review on 26th April 2024

102

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Caster cups were too big, so didn't stay under the casters when I had to move the table.”

Helpful Report

Posted 3 years ago

“The castors I ordered were perfect for the job. They look great. My only issue is that the castors were not protected from one another for delivery. It meant that the black powder coated finished on every castor (4 ordered) was scratched. Delivery was late due to low stock. I was made aware prior.”

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Posted 3 years ago

“Sent the wrong product”

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Posted 3 years ago

“hi my delivery came in the time specified items looked good, although at least 5mm eccentric and 5mm wobble on both wheel so the parking brake had to be adjusted higher so as not to catch in when use. when ordering the wheels I couldn't find all the speciation's for the axels due to this I had to modify the wheel chair in order to use your wheels if the dimensions are their on your website they should easer to find regards Graham”

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Posted 3 years ago

“Good prices, initial service good. Lack of detail info on website caused me to order parts I could not use. No alternative offered. Got what I wanted elsewhere”

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Posted 3 years ago

“A part missing from my order and have emailed twice but heard nothing. Disappointing customer service.”

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Posted 3 years ago

“Good quality, but pricey”

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Posted 3 years ago

“Product is excellent but administration is very poor. Completely wrong postal code was put on the parcel which resulted in a significant delay in receipt of the goods.”

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Posted 3 years ago

“I have no record of my purchase so could you please send me an invoice Michael”

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Posted 3 years ago

“The web site allowed me to select and pay for next day delivery but there was no stock and it took a few days. The equipment looks to be of good quality”

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Posted 3 years ago

“The casters look good for the part they will play in my application my first concern is the 8mm thread engagement into the 'tube insert'. Only 2 or three threads hold the castor (about 3mm). The correct engagement for maximum strength is 1.5 times the diameter i.e. 12mm. Any more than this does not improve the retention ability. Only 3mm is barely enough.”

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Posted 3 years ago

“There was muddle over whether the order was in stock after I enquired about progress. Office staff were overrun with work but eventually an alternative that was in stock was found and dispatched with speed and efficiency. Product fine and staff as helpful as the situation allowed them to be. Thanks to all.”

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Posted 3 years ago

“I telephoned to get advice about my requirements. I was given short shrift and was disappointed with the advisor who clearly had better things to do and advised buy a new wheelbarrow before subsequently suggesting a product. I decided to work out my needs on my own. The parts I received did the job.”

Helpful Report

Posted 3 years ago

“I received an order recently that was missing a grub screw from one of the locking rings. As yet I have not had a reply from customer services. Yet I did get this notification for a review. I was pleased with the order and the prompt delivery but disappointed that my project has come to a halt for the want of a grub screw.”

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Posted 3 years ago

“Delivered late by one day parcels torn and profile scratched,not the suppliers fault but the carrier,could do with better packaging,good product.”

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Posted 3 years ago

“ordered a 350 inner tube and tyre. was sent the wrong size but on contacting the company they quickly sent me the correct replacement so everything was OK”

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Posted 3 years ago

“Delivery was fine.”

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Posted 3 years ago

“Excellent product but postage costs are a consideration when you are only buying 2 castors to be delivered to UK mainland ie Inverness as the cost is high”

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Posted 3 years ago

“Appearance is very good and they are very strong. However I want to be able to slide a sofa over a carpet and these don't slide, unlike my old plastic ones. The angle of the chamfer on the underside is too steep.”

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Posted 3 years ago

“If you refer to my e mail last week you will see why the Chinese sourced ones are not correctly made. The nylon ones (uk) are far superior but don't obviously have the loading requirements according to the description under the item. This contradicts the small description in the other table where both are shown in a description box”

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Posted 4 years ago

Ross Handling Ltd is rated 4.8 based on 9,546 reviews