Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 10,012 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 10,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 16th May 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good range of products. Mediocre delivery considering cost.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, John! At Ross Handling Ltd, we really do care about customer satisfaction and we work hard to make sure our customers have a great experience. We are glad to hear that you are happy with our services. We strive to deliver quality products and to provide reliable customer service. If you ever need any help, don't hesitate to reach out and we will be happy to assist you. Thank you for being a valued customer!

Posted 2 years ago

“The items I bought were very good quality and at a fair price. My only gripe was with their speed of service which was very slow and it was only after I had contacted them, ten days after placing my order, that I was informed there was a supply problem. The phone call I received made me think my order would arrive imminently but I still had to wait a further week. After that, though, the items were just as described and did the job I needed them for with no difficulty. Just a pity I had to wait so long.”

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Posted 2 years ago

“Unfortunately, company dispatched the wrong parts initially. Dry good & efficient customer services department got the issue sorted rapidly & ensured the correct (ordered) parts were dispatched promptly.”

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Posted 2 years ago

Thank you, Robert, for your valuable feedback of Ross Handling Ltd. We are thrilled to hear that you enjoyed our products and services and appreciate you taking the time to write the review. It's really important to us that our customers are happy and we strive to ensure the highest levels of customer service at all times. We're glad that you felt you experienced this in your interactions with us. If you ever need any help or advice in the future, please don't hesitate to contact us. We're always happy to assist in any way we can.

Posted 2 years ago

“Took much longer than I had hoped for the order to arrive but it arrived in good condition and I'm happy with it.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with your feedback, Phil. I can confirm that the goods left us a on the 3rd May after the order was placed on the 2nd as promised. It does look as thought the parcel has been stuck in the DPD system and not made its way to you. I have requested that our despatch team get a replacement out to arrive with you asap.We're extremely sorry for any inconvenience caused and of course contact can be made with our customer service team at any point on 0116 2764987

Posted 2 years ago

“Overall OK. My order did get stuck in your system for a few days - I had to call to progress the order so received items it later than expected.”

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Posted 2 years ago

“There were some delays in delivering parts of my order but in discussing this with customer service who responded by return and all were received within the week.”

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Posted 2 years ago

Thank you so much for your honest feedback regarding your experience with Ross Handling Ltd. We are very sorry to hear that your order went wrong and we would like to apologize for the inconvenience caused. Our team always strives to deliver the best services and ensure that our customers have a positive experience using our products and services. We really appreciate you taking the time to let us know about the mistakes made with your order and we hope that we can make it up to you. We are always open to hearing what we can do to improve our process and make sure that this does not happen again.

Posted 2 years ago

“Product (5 plastic inserts for office chair approximately 2 oz )very good, response very quick. Price £4.90 acceptable. £5.50 standard delivery in an envelope via post - ridiculous!! If it hadn’t been urgent……”

Helpful Report

Posted 2 years ago

Thank you so much for your review of Ross Handing Ltd., William! We are so glad to hear that our team has been able to provide you with a great experience. Thank you for your feedback on the postage fees we aim to provide the best service for our customers and your opinion has been noted. Please don’t hesitate to reach out if you have any other questions or need any help.

Posted 2 years ago

“Castors ordered are great however next day delivery at a premium turned into 3-day delivery. Lazy delivery person not bothered which does not look good for Ross Castors.”

Helpful Report

Posted 2 years ago

Hi Martina, Thanks so much for your feedback about Ross Handling Ltd. We really appreciate you taking the time to let us know what you think! We are always looking for ways to improve our services and help make sure our customers are happy. We do our best to make sure we provide excellent customer service so that our customers have the best possible experience. Thank you again for your feedback and let us know if you need any help. Sincerely, Ross Handling Ltd

Posted 2 years ago

“Always been happy with the service which has been spot on, had an issue with the last order when the bore of the plastic wheels are not parallel which meant they would not go onto the axle, Ross did their best to sort but rather than wait around I purchased a hand reamer to ream the bore of the wheels parallel and then they fitted perfect. probably made in China where tolerances can be anywhere from experience. Still will use Ross though but the hand reamer sorts any Chinese poor manufacturing.”

Helpful Report

Posted 2 years ago

Hi Christopher, Thank you so much for taking the time to leave the great review of our company, Ross Handling Ltd. We really appreciate it and we're so glad to hear that you had a great experience and were pleased with the services that we provided to you. At Ross Handling Ltd, we go out of our way to make sure that our customers are always satisfied and happy with their purchase. We are thrilled to hear that we hit the mark with you! If you ever have any questions or any difficulties, please don't hesitate to reach out. We would be more than happy to help. Thanks again for your review, Christopher. We look forward to helping you in the future!

Posted 2 years ago

“The antique brass castors arrived on time & were well packaged. My only criticism is that I had expected each castor to be accompanied by the three little side screws that the moulding has holes for.”

Helpful Report

Posted 2 years ago

Thank you so much for your great review of Ross Handling Ltd! We strive to provide the best customer service and we are glad you are seeing our efforts. We are always looking for ways to improve and make our customers happy. Please do not hesitate to reach out if you ever need any help. Thank you again for your kind words!

Posted 2 years ago

“Hi, Yes I placed an order for 4x antique brass casters but only 2x have arrived. I have contacted yourselves to enquire about the outstanding 2x casters of when we can expect delivery. I paid for 4x casters.”

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Posted 2 years ago

I am so sorry to hear there has been issues with your delivery. We of course will get the missing goods out to arrive with you asap. We are extremely sorry for any inconvenience caused.

Posted 2 years ago

“I ordered a set of 50mm wheels which were duly received but the centres were approx. 12mm diametre whereas the chair I have has 10mm dia. stems. I have returned the wheels by post to Ross Handling and am awaiting replacement wheels. John Waterhouse Poynton”

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Posted 3 years ago

Thank you for your feedback i am sorry you have not managed to locate the correct item the first time round Our sales team are always at the end of the phone to provide product suggestions and ensure suitable castors are chosen. Please feel free to contact them at any point for any advise.

Posted 3 years ago

“The wheel when fitted is stiff to turn which the old one wasn’t. I only bought the solid tyre one from you because I was tired of punctures on the pneumatic original.”

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Posted 3 years ago

Thank you for this review. We really appreciate your feedback. If you require any assistance we’re here for you anytime

Posted 3 years ago

“The wheel I ordered arrived promptly and seems entirely satisfactory. The only issues I had were contradictory emails about delivery and the fact that the website ordering didn't work on my laptop (Chrome browser on Linux) so I resorted to ordering from my phone.”

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Posted 3 years ago

“Deliver was quick but item was delivered to 34 as stated on the label when I live at 24 . I've only been here 6 months and glad the people at number 34 new my name”

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Posted 3 years ago

Good Morning Eddie, I am sorry you had issues with your deliervy. I have however looked into this for you and I am afraid that the address you put on the website when making your purchase was number 34.

Posted 3 years ago

“Looked a good product but the roller bearings used were 10mm shorter than the axle . Guess they ran out of the proper size ones. Bit disappointed for the price”

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Posted 3 years ago

“If you could create on your website something to discuss delivery options. For myself I was concerned about my delivery arriving on a date when there would be nobody to receive it and 2 arrangements were made independent of each other. This resulted in the items being delivered too soon. A fairly expensive order was left propped up against my house which was exactly the risk I had tried to avoid. This suggests poor communication between sales and dispatch but could be mitigated given an option to request delivery under certain circumstances. Thanks however for the customer service i did receive and the ease of access to the products I needed. The delivery received and in good order.”

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Posted 3 years ago

“I puchased a replacement wheelbarrow wheel for a Walsall wheelbarrow (code WWPP). However, the adapters supplied with the wheel apparently need to be hammered into the hub (There were no instructions to do this and I only became aware of the need to do this when I called customer services) When hammered in as suggested, it made the effective hub length 11.4 cms compared to the stated length of 10cms. This extra 1.4cms meant that the wheel did not fit the frame and I had to cut 0.7cms off each of the adapters to allow for correct fitment. This should be rectified as soon as possible as other prospective purchasers may make the same error. The photo on the website shows a slightly different wheel to the one supplied and the adaptors look very different to the ones which appear to have already been installed in the website photo. Overall, I was pleased with the response from customer services but the product placement needs clarifying in my opinion. Delivery was prompt and fuss free.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. Please note both the spec of the wheel and the image have now been updated so moving forward we can be confident that none of our customers experience any issues with this product. Apologies again for any inconvenience caused.

Posted 3 years ago

“Ordered some braked castors for tv unit being made. Product fine but 2 week delayed delivery. Order & payment taken promising 2 day turnaround. After 4 days chased customer service who said item would be dispatched immediately & received in 2 days. Then received another call to say item was in fact out of stock. Item arrived a week later”

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Posted 3 years ago

“When I ordered castors, were showing as in stock but after paying and waiting a while, did a chat and found they would be 3 months. This hadn't been communicated to me. Asked again after 3 months. Told another week, had a call to say the following week. I had to chase again and they did arrive. Made in China stamped on them so that explains delay. When I originally spoke to them they did change there site to reflect that these were a specialist order. Love the industrial castors though. Exactly what I wanted.”

Helpful Report

Posted 3 years ago

Ross Handling Ltd is rated 4.8 based on 10,012 reviews