Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 10,083 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 10,083 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 9th April 2026

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely faultless from purchase to very rapid delivery, well within the timetable advised.”

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Posted 2 years ago

Thank you so much John for your 5 star rating and your kind words about Ross Handling Ltd! We are so glad that your overall experience with us was absolutely faultless and we were able to deliver your purchase to you rapidly and as promised. We are especially pleased to hear that you have been a returning customer - we look forward to continuing to provide you with our excellent service in the future.

Posted 2 years ago

“Exactly what I wanted no fuss and delivered on time.”

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Posted 2 years ago

Thank you, Roy, for your outstanding 5 star rating of Ross Handling Ltd! We are delighted that our services have met with your complete satisfaction. We appreciate your repeat business and we thank you for your kind words - exactly what we wanted, no fuss and delivered on time.

Posted 2 years ago

“Good website, very quick delivery, and good products. Would definitely use again and would recommend.”

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Posted 2 years ago

Thank you so much for your 5 star rating, Kevin! We really appreciate your recognition of our quick delivery, good products and great website. It's wonderful to have you as a loyal customer, and we really appreciate you recommending us!

Posted 2 years ago

“Excellent service & product”

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Posted 2 years ago

Thank you so much, Frank, for the 5 star rating and your kind words! We really appreciate the excellent service and product that you experienced, and we are so glad that you have stuck with us as a returning customer. Your support means a lot to us!

Posted 2 years ago

“Very helpful as I was unsure of the dimensions that would best fit my chair. The five wheels that they recommended arrived quickly and are exactly what is required.”

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Posted 2 years ago

Thank you so much for your 5-star rating of Ross Handling Ltd, JAN! We truly appreciate your support and loyalty! We are so glad that you were very satisfied with the five wheels that we recommended to you and that they arrived quickly and found to fit your chair perfectly! Thank you for being a returning customer and for your kind words.

Posted 2 years ago

“Good product, delivered in good time.”

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Posted 2 years ago

Thank you for your 5-star rating of Ross Handling Ltd. We are pleased to hear of your satisfaction in our product and delivery time. We appreciate your feedback and thank you for choosing Ross Handling Ltd for your needs.

Posted 2 years ago

“Excellent customer service, easy to order on line and very prompt delivery. Happy with the aluminum square tubes and fittings. Very good product.”

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Posted 2 years ago

Thank you Ann for your kind 5 star rating of Ross Handling Ltd! We greatly appreciate your loyalty and are so happy to hear you had an enjoyable experience with our excellent customer service, easy online ordering, and prompt delivery. We value your business and look forward to continuing to provide you with the aluminum square tubes and fittings that you need. Thank you for being a repeat customer!

Posted 2 years ago

“Good web site, easy ordering and very quick delivery, will use the site again”

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Posted 2 years ago

Thank you very much for your 5 star rating of Ross Handling Ltd. We are glad that you found our website easy to use, ordering a breeze and delivery super quick. We look forward to your next visit!

Posted 2 years ago

“Used the company on the recommendation of my father in law , website was good and easy to use , prompt delivery, and easy to contact if you have a quiery, would use again.”

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Posted 2 years ago

Thank you Gordon for your kind 4 star rating, we are thrilled to hear that our website was easy to use and you had a prompt delivery. We truly appreciate that you chose Ross Handling Ltd on the recommendation of your father in law and that you would use us again if needed. We hope you will remain a loyal and repeating customer!

Posted 2 years ago

“Good quality swivel castors (so far) and at a very decent price, much cheaper than I could find elsewhere like for like. Prompt delivery also. I will be using these guys again.”

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Posted 2 years ago

Thank you so much for your 5 star review, Damian! We are delighted to hear that our castors met your exact needs in terms of quality, pricing and delivery. We really appreciate your business and look forward to you becoming a customer again soon!

Posted 2 years ago

“Very fast and efficient service. Item arrived the next day, well packaged and great product. Thank you”

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Posted 2 years ago

Thank you so much, Ruth, for giving Ross Handling Ltd a 5 star rating! We are so glad you had a great experience with us, from the very fast and efficient service to the item arriving the next day, well packaged and great product. We truly appreciate your loyalty as a returning customer. Thank you!

Posted 2 years ago

“Good company to deal with, I have used several times before but let down this time no dispatch until I contacted on day I was told delivery taking place. It was not the courier fault.”

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Posted 2 years ago

Thank you so much for your 4-star rating of Ross Handling Ltd., Brian! We really appreciate your loyalty and for using our services multiple times. We're sorry to hear that this time we did not meet your expectations in terms of delivery times. We take customer satisfaction very seriously and we'll definitely work to ensure this doesn't happen again. Thank you for your understanding.

Posted 2 years ago

“Perfect casters, great quality probably the best thank you Melanie Bullock”

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Posted 2 years ago

Thank you so much Melanie for your 5 star rating! We are thrilled to know that you were pleased with the quality of our products and that Perfect casters was the perfect solution for you. We really appreciate that you have chosen Ross Handling Ltd. as your go-to caster and wheel supplier. Thank you for being a faithfully returning customer!

Posted 2 years ago

“Very happy with the product sent (tyres and tube). Efficient service and reasonable price. Would have been 5/5 if the inner tubes had come with a dust valve. Picky, but something else I now need to get.”

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Posted 2 years ago

Thank you, Mike, for giving us a 4-star rating. We're very pleased you were happy with the quality of the tyres and tube you received and the efficient service you experienced. We apologize if you feel the tube should've come with a dust valve, and we hope that in the future our products will meet all of your expectations. Thank you again for your review!

Posted 2 years ago

“Not as ordered. Ordered 600 twin wheeled castors online, (TW5001 M10X15) no brake, m10 threads. Said in stock, 2 day delivery. 2 days pass and no wheels. Phoned to find out what was happening. Was told they didn't have enough in stock.(?). Told them I would have what they have got, but I needed them next day delivery. Was told that they probably couldn't get them put together intime. I said send me the wheel s and I will put the M10 threads in myself I really need them next day, this was on 2/6/2023. OK i was told. The next day NO WHEELS. Finally got the wheels and threads on Tuesday 6/6/2023. Not Happy as needed them for the weekend to get orders ready for delivery. Ended up with 251 wheels unbraked (which I asked for) and 49 wheels braked (that I did not ask for) enough threads for 251 and then and assortment of 42 wrong threads. Phoned up and asked what was happening and I would now need 49 more castors with the thread in them. Not sure when these arrived but the arrived at the invoice address and not the delivery address, I have not opened the box because we forgot to bring them to work but I am assuming that they are ok. Still waiting for the 300 rest of order. What do I do with the ones I do not need or ordered, I am not going to pay postage to send them back, if you send me a returns postage then you can have them back. When will I get rest of order.”

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Posted 2 years ago

“Prompt service and kept me well informed”

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Posted 2 years ago

Thanks Charles for your 5 star rating of Ross Handling Ltd! We're glad you appreciated our prompt service and keeping you well informed.

Posted 2 years ago

“The wheel I ordered was advertised as having a 16mm axle bore. In practice it turned out to have a 15mm Axle bore, necessitating me to source an axle from elsewhere instead of using the old one. I have kept the wheel, as it is the closest match to the old wheel I was replacing. Price and delivery were OK”

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Posted 2 years ago

Thank you very much for your feedback on Ross Handling Ltd, Dave. We really appreciate you taking the time to let us know about your experience. We apologize for any inconvenience caused by the difference in axle bore between the wheel you ordered and what you received. We understand that it caused you to have to source an axle from elsewhere rather than using the old one, but we’re glad that the wheel was still a good enough fit for you to keep. At Ross Handling, we strive to deliver quality products and services, and acknowledge that in this case we didn't meet our own standards. We hope that you were still satisfied with the Price and delivery you received. We would like to learn more from you though - is there any advice you could give us on how we could improve our service in the future? Thank you again for taking the time to share your experience with us.

Posted 2 years ago

“25mm tube connectors, steel insert super strong, very sirm fit. Quality product.”

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Posted 2 years ago

Thank you so much Andrew for your 5 star rating! We are delighted that you found our 25mm tube connectors with steel insert super strong, very firm fit to be of quality product. We highly value our customers, and thank you for being a repeating customer!

Posted 2 years ago

“All promises delivered”

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Posted 2 years ago

Thank you so much, EILEEN, for taking the time of to leave a 5 star rating for Ross Handling Ltd! We are grateful that you had such a pleasant experience working with us, and that all promises were delivered. It is always a pleasure to help our customers achieve their goals!

Posted 2 years ago

“The parts you need and prompt delivery. Highly recommend Ross Handling.”

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Posted 2 years ago

Thank you so much for your 5-star review, Alan! We are delighted to hear that you have had a great experience with Ross Handling Ltd and are especially pleased to hear that you had the parts you needed and the prompt delivery. We thank you for your loyalty and for being a repeating customer!

Posted 2 years ago

Ross Handling Ltd is rated 4.8 based on 10,083 reviews