Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Room to Grow 5 star review on 14th December 2024

Sophie G

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith R

Anonymous

Anonymous // 01/01/2019

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“Particularly good communication and good range of products to choose from.”

Helpful Report

Posted 9 years ago

Thank you for your review. The Solitaire range of beds are extremely sturdy and it is unusual to hear the framework is wobbly and creaking. If it doesn't settle down and you need more advice please contact Customer Services on 0333 006 3096 or email support@roomtogrow.co.uk and we'd be more than happy to help.

Posted 4 years ago

“Easy web site to use”

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Posted 9 years ago

Thank you for leaving a review for RTG. We are really pleased to hear that you found our website easy to use. It is also great to hear that you rate your new Loft Narrow Bookcase in Grey Oak so highly. Please do visit us again. Many thanks.

Posted 4 years ago

“The company were very professional from the ordering of the product to the delivery and instillation of it”

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Posted 9 years ago

Thank you for your review. We are happy to hear that you are satisfied with the service that you have received from RTG and that your grandchildren love their new Tam Tam Beech Bunk Bed. Thanks again.

Posted 4 years ago

“I contacted Room to Grow as there was one panel that had a wee crack in it. They were quick to respond and offered to send a replacement. Although it took quite a while for it to arrive, had to contact them several times, it eventually arrived. Overall happy with there service, we could still use the bed, this was just to get an additional panel in case it is getting worse.”

Helpful Report

Posted 9 years ago

Thank you for providing a review. We are pleased that you found our customer services team helpful. It is unfortunate that the original part sent by Stompa didn't reach you, however, we are pleased to hear that the second replacement part reached you within good time. Please be assured that all children's beds are tested according to the latest British and European Standard Safety Regulations. Our range of children's mattresses are quality assured and tested by experts to ensure they offer the correct support for growing children. We love your idea of having two underbed drawers as an option on the Multibunk and we will certainly pass on your feedback to Stompa. Thanks again.

Posted 4 years ago

“Good, efficient service. Bed arrived far quicker then we expected”

Helpful Report

Posted 9 years ago

Thank you for your review. We are happy to hear that you are satisfied with the service that you have received from RTG. Please tell your family and friends about us - we'd love to hear from them. Thanks again.

Posted 4 years ago

“Delivery OK and ordering easy. Delivery was later than forecast so had to chase”

Helpful Report

Posted 9 years ago

Thank you for your comments. We really appreciate hearing about your experience with RTG as this helps us to review our product offering. We have checked your order and unfortunately cannot see any notes relating to your product comments. If you would like to discuss this further with customer services then please call 0333 006 3096 or email support@roomtogrow.co.uk

Posted 4 years ago

“I am still awaiting delivery. Had a text from Jade Logistics on 11th August stating they had received my order from Stompa and I would receive another text shortly advising of delivery date. Heard nothing for 2 weeks so telephoned them advised my area delivery scheduled for wc 14 Sept and would be contacted beforehand. Still not heard anything. Very poor delivery service.”

Helpful Report

Posted 9 years ago

Thank you for bringing this to our attention. We are sorry to hear that you have not been contacted by Jade Logistics to book in your delivery as yet. Please be assured that we will contact Stompa directly as a matter of urgency and you will be contacted as soon as we have an update.

Posted 4 years ago

“Cannot fault the customer service, from order to delivery. And the product exceeded expectations”

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Posted 9 years ago

We are delighted to read your review. Thank you for taking the time to advise us of your experience with RTG and that you're delighted with your new Flexa Peter Midsleeper with Tent. Thanks again.

Posted 4 years ago

“We ordered the bed with a 5-15working day delivery time, however, we had to wait four weeks as delivery company has a 28day delivery guarantee and not a 15 day one a room to grow advertises.”

Helpful Report

Posted 9 years ago

Thank you for your feedback. It is great to hear that your boys love their new bed and we apologise that you feel that this service was not extended to our manufacturer's delivery team. We are reliant upon Stompa's delivery team and we can only estimate delivery time scales so we will pass on your comments to Stompa. Thank you.

Posted 4 years ago

“Good service. One parcel was missing but they sent it later. very helpful staff”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review for RTG. We are really pleased to hear that you found our services so helpful and you're enjoying your new Solitaire White Bunkbed. We hope to hear from you again in the future.

Posted 4 years ago

“Great customer service, dealt with queries on delivery options and kept us up to date via email.”

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Posted 9 years ago

Thank you for taking the time to advise us of your recent experience with RTG. It's great to receive a review like this and we hope you enjoy your new Solitaire White Bunkbed and Superior Sprung Mattress for years to come.

Posted 4 years ago

“Prompt communication about timelines for delivery”

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Posted 9 years ago

Thank you for taking time to leave a review for RTG. It is great to hear your positive comments about our service and delivery and it's super to hear that you're happy with your new Stompa UNO S Detachable Storage Bunk Bed and UNO S Small Clip on Shelf. Thanks again.

Posted 4 years ago

“Items were of great quality, arrived quickly and communication was good. Would definitely use Room to Grow again.”

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Posted 9 years ago

“Very quick delivery”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review. Whilst it has taken you some time to assemble, we are delighted to hear that you are happy with your new Solitaire White Midsleeper with Pull Out Desk and Chest. Thanks again.

Posted 4 years ago

“Delivered on time and friendly delivery man”

Helpful Report

Posted 9 years ago

Thank you for your comments. We appreciate your feedback on the assembly - this helps us to review our product offering and we will pass on your comments to the manufacturer. It is unusual to hear your comments about the stability of the frame as these are very sturdy and extremely popular beds, however, if you need more advice please contact Customer Services on 0333 006 3096 or email support@roomtogrow.co.uk and we'd be more than happy to help. We hope that your child continues to love their new bed for years to come.

Posted 4 years ago

“Fantastic friendly and helpful service. Would highly recommend Room to Grow ?”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review for RTG. We are delighted to hear that your daughter loves her new Stompa Uno 5 Nero High Sleeper. Occasionally, once a new bed has 'settled' the hardware may need tightening ever so slightly and then you should be set. Thanks again.

Posted 4 years ago

“Prompt delivery”

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Posted 9 years ago

Thank you so much for sharing the experience you had with RTG. It is fantastic to hear that your son loves his new Solitaire White Single Bed and 2+3 Chest of Drawers. We hope to hear from you again in the future.

Posted 4 years ago

“Good communication on products and delivery”

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Posted 9 years ago

Thank you for taking time to leave a review for RTG. It is great to hear your positive comments about our service and your new Barcelona Bunk Bed. Please tell you family and friends about us, we'd love to hear from them.

Posted 4 years ago

“Straightforward transaction via website. A small issue with the bookshelf was dealt with swiftly, great customer service.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review for RTG. We are pleased that we were able to assist you and we appreciate hearing about your experience.

Posted 4 years ago

“Office was apologetic but the delivery of the bed took 3 times longer than it was satiated 3-5 days. We waited 3 weeks.”

Helpful Report

Posted 9 years ago

Thank you for your comments. We are very sorry for the inconvenience you have experienced with the delivery of your bed - we have passed on your comments to the delivery team. The L-Shaped bunk is created from a high sleeper frame plus the additional single bed which allows greater flexibility as the single bed can be repositioned as required. We will double check the dimensions with the manufacturer but thank you for bringing this to our attention.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,443 reviews