roof-bars.co.uk Reviews

Name: roof-bars.co.uk
Address: Vinten HouseTarget Business CentreBircholt Road, ,, Vinten HouseTarget Business CentreBircholt Road, ,, Kent
Rating: 4.79

4.8 Rating 1,462 Reviews

95 %

of reviewers recommend roof-bars.co.uk

4.8

Based on 1,462 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About roof-bars.co.uk:

We want to make it as easy as possible for you to buy a Roof Rack for your car. Simply select your vehicle and style of Roof Bars and we will send it out on a next day service with free delivery. Great package prices and premium quality products with back up from our experienced customer service team.

Visit Website

Phone:

01622230988

Email:

info@roof-bars.co.uk

Location:

Vinten HouseTarget Business CentreBircholt Road, ,,
Vinten HouseTarget Business CentreBircholt Road, ,
Kent
ME15 9YY

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roof-bars.co.uk 5 star review on 12th August 2026

G Magee

roof-bars.co.uk 5 star review on 16th July 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and fast delivery. Quality very good and easy to install”

Helpful Report

Posted 22 hours ago

“Great Thule roof bars just delivery can be a bit unpredictable other then that fantastic”

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Posted 1 week ago

“Although a few problems with my order due to faulty parts, they were handled very quickly and great communication on delivery”

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Posted 1 week ago

“Excellent and responsive service.”

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Posted 4 weeks ago

“Thule bike carriers (twin pack) - the package arrived very quickly but both boxes were significantly battered despite the generous bubble wrap and cling film type wrapping. We weren’t expecting to have to assemble them either - we had expected to be able to use them straight away. Perhaps it details that somewhere but I didn’t see it. They do the job we got them for and we were impressed with the speed of delivery.”

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Posted 1 month ago

“Quick and accurate service, decent value. Star dropped for unsustainable plastic packaging. I didn't need to contact customer service as online ordering was easy and there were no problems.”

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Posted 1 month ago

“Cracking service, great product at a very good price.”

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Posted 1 month ago

“Roof-Bars website was good and clear as to which bars fitted my car (other suppliers sites, were not so clear) by the vehicle registration number. Delivery was quick and as planned. However, not due to Roof-Bars fault, but Thule, the ladder bars had been scratched in transit, as their (Thule's) wrapping was poor and they has obviously rubbed against each other. I would have returned them but I needed to use them.”

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Posted 1 month ago

“The Thule tow bar bike rack was deivered quickly but the delivery company had managed to damage one of the plastic ramps. Roof-Bars replaced re part quickly and I managed to fit without much trouble. Think Thule needs better packaging.”

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Posted 4 months ago

“Items ordered and confirmed 22 December 2025 on 2-5 days delivery, and arrived 7 January 2026. Nothing in company website to inform customers of when last orders should be to receive them before 16 days have passed. If there is a Christmas/ New Year shut down just tell prospective customers so; they can either accept that or look elsewhere. It beats not knowing and then getting bogus carriage information which implies DX will be delivering 2-5 days from 29 December 2025 but don’t show up for another 8 days. Remember the old adage ‘bad news does not improve for keeping’. Tell customers the situation early on so their expectations are set at the right level, and they are left pleased when they are met, not frustrated and disappointed which, guess what, is where I am. I also would suggest using Royal Mail or DPD, both of which have been making deliveries through the Christmas /New Year period, barring Christmas Day and New Year’s Day.”

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Posted 7 months ago

“Good piece of kit. Assembly instruction hard to follow especially not realising that pivot bars have to fully engaged into slot to stop bike tilting over . Needed a tap with mallet to fully secure.”

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Posted 8 months ago

“So respectful, upbeat and helpful on the phone. Helped my identify the correct parts I needed to fit my vehicle. Ordering process on their website is good and easy. All great. I mark them down one star (perhaps unfairly) as I had an issue with their delivery contractor (DX) who failed to deliver next day as promised. £10 wasted. The following day, the parts had still not arrived and Roof-bars stated on the phone that there was nothing they could do. I informed them that if they failed to arrive by the end of the day, I would have to cancel my holiday and that I would hold them responsible. I asked if they could send out another item by same day courier. They said they couldn’t. As it turned out, the parts arrived an hour later so all ok. I’m disappointed they couldn’t do more, though. No offer to refund the £10 next day delivery charge either.”

Helpful Report

Posted 10 months ago

“Delivery was fast, lacked delivery updates it just arrived dragged to my door. Just a bit of a surprise. Product was good. The roof bar assembly instruction were incorrect, found an easy YouTube video of how to install the rubber inserts. Overall good product and great services”

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Posted 10 months ago

“The Thule velocompact 924 is excellent. Fits well and Carry’s two bikes with no problem. The u-bar the bike holders sits on did come loose, but that’s certainly my fault and not a failing of the bike rack at all. Really great product.”

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Posted 11 months ago

“Delivered on time as expected, fair price.”

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Posted 11 months ago

“The Thule bike carrier is excellent, however the delivery company was very poor, they delivered a few days late and didn’t respond to any of my attempts to contact them.”

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Posted 11 months ago

“Good selection of roof bars for my car, and the ones I selected were relatively easy to fit.”

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Posted 11 months ago

“Great website, easy to confirm which equipment you need. Prompt dispatch, sadly the delivery was poor, but I appreciate outside of the business control”

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Posted 1 year ago

“Very good and efficient service. Thank you”

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Posted 1 year ago

“I need an adaptor for the electrics but can't find one. Ill e-mail you with some photos. Otherwise everything fine.”

Helpful Report

Posted 1 year ago

roof-bars.co.uk is rated 4.8 based on 1,462 reviews