roof-bars.co.uk Reviews

Name: roof-bars.co.uk
Address: Vinten HouseTarget Business CentreBircholt Road, ,, Vinten HouseTarget Business CentreBircholt Road, ,, Kent
Rating: 4.79

4.8 Rating 1,233 Reviews

95 %

of reviewers recommend roof-bars.co.uk

4.8

Based on 1,233 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About roof-bars.co.uk:

We want to make it as easy as possible for you to buy a Roof Rack for your car. Simply select your vehicle and style of Roof Bars and we will send it out on a next day service with free delivery. Great package prices and premium quality products with back up from our experienced customer service team.

Visit Website

Phone:

01622230988

Email:

info@roof-bars.co.uk

Location:

Vinten HouseTarget Business CentreBircholt Road, ,,
Vinten HouseTarget Business CentreBircholt Road, ,
Kent
ME15 9YY

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roof-bars.co.uk 5 star review on 19th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Replacement keys fine. Delivery not fine. If I had known you use DX, I wouldn't have ordered from you. They are, at least where I live, the worst delivery company. They give you a delivery date and never deliver on that date.”

Helpful Report

Posted 1 month ago

“Not easy to install and the have damaged the roof were the clamps were”

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Posted 2 months ago

“Roof Box was delivered late, and the packaging it came in was very damaged, although luckily not the roof box itself. I did get a refund for the delivery charge. All in all, not good, not bad.”

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Posted 3 months ago

“My item eventually arrived after one week at one point I thought it had been lost, poor communication and postal service which expected me to install a 3rd party tracking app, no thanks.”

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Posted 3 months ago

“easy top order delivery good ,but missing 2 end caps”

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Posted 11 months ago

Hi David, Sorry to hear the 2 end caps were missing from your order, have you checked inside the slots of the bars? This is a common question we get from our customers regularly, it is not an obvious place to look for the endcaps, but it is where Thule store them for shipping. If they are not inside the bars let us know and we will get some replacements sent out to you as soon as possible. Thanks Stuart

Posted 11 months ago

“Good serviced but be aware of very high shipping cost and excessive tax. Will not use again because of this. When placing order had assumed I was getting two keys for the price charged, my mistake.”

Helpful Report

Posted 1 year ago

“You need to get a different courier, delivery took way longer than stated and they are impossible to communicate with. Ditch DX.”

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Posted 1 year ago

“Initial order and delivery was very fast and efficient, The fitting kit had a split which I reported and is being replaced - but I have not received the replacement yet”

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Posted 1 year ago

“Thule roof bars would seem to be very well made and thought out. I especially like the "torque wrench" tool to tighten the brackets to the car - it means you cannot overtighten the bolts and pull them out. Only negative was the delivery process. A courier company delivered the parcel a day late - even though I had had notification of a time slot for the day before. I appreciate Roof-Bars do not have direct control over their delivery company - perhaps they need to consider a different one.”

Helpful Report

Posted 1 year ago

“The roof rack comes in parts, instructions are poor”

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Posted 1 year ago

“fixing screws are missing”

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Posted 2 years ago

“Ordered item for £2 but had to pay £6.95 postage for a very small padded envelope. Tried to track original dispatch but it never arrived. Phoned up and issue quickly resolved with replacemeny item now delivered. All good on the end but postage is a bit pricey”

Helpful Report

Posted 2 years ago

“Would love to but still not received 😒”

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Posted 2 years ago

“Easy to fit and the sliding mechanism I chose is perfect for its use I intended. Wind noise / vibration is an issue to be worked out. Wind deflector, rope around the bags, adjusting position and slowing down are tips from other users.”

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Posted 2 years ago

“Good products but you really do need to contact customers prior to delivery these days . I happened to only be 10 minutes away when the delivery gent turned up but that was sheer luck as i was planning on a big day out and would have not took delivery …Otherwise happy .”

Helpful Report

Posted 2 years ago

“I do like the use of the roof bars as it helps with my job but it's far too loud whilst driving. I can hear a wind whistling constant over 30mph”

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Posted 2 years ago

“Product was fine but took a long time to come”

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Posted 2 years ago

“Staff very Helpful and new what they were talking about. Arrived well packed with no damage, and on time. The roof bars rattle and sit to high should have gone for a different style.”

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Posted 2 years ago

“£5 for second class postage is far too high”

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Posted 2 years ago

“Order process was easy. Arrived quickly and in good quality. Ordered the wrong product despite numerous research. Photos of various car options with bars fitted and specs would have saved me a wasted investment. Have ended up going to a local specialist to solve.”

Helpful Report

Posted 2 years ago

roof-bars.co.uk is rated 4.8 based on 1,233 reviews