roof-bars.co.uk Reviews

Name: roof-bars.co.uk
Address: Vinten HouseTarget Business CentreBircholt Road, ,, Vinten HouseTarget Business CentreBircholt Road, ,, Kent
Rating: 4.80

4.8 Rating 1,232 Reviews

95 %

of reviewers recommend roof-bars.co.uk

4.8

Based on 1,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About roof-bars.co.uk:

We want to make it as easy as possible for you to buy a Roof Rack for your car. Simply select your vehicle and style of Roof Bars and we will send it out on a next day service with free delivery. Great package prices and premium quality products with back up from our experienced customer service team.

Visit Website

Phone:

01622230988

Email:

info@roof-bars.co.uk

Location:

Vinten HouseTarget Business CentreBircholt Road, ,,
Vinten HouseTarget Business CentreBircholt Road, ,
Kent
ME15 9YY

Write Your review

Tell us how roof-bars.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

roof-bars.co.uk 5 star review on 19th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery price more than key, crazy 🤦‍♂️”

Helpful Report

Posted 1 month ago

“Still waiting delivery. Payed a total of £11.99 for a item £4.99 (£6.00 delivery) To not have received delivery”

Helpful Report

Posted 2 months ago

“The roof box came faulty, with one of the internal runners that the four grips attach to being forced out of place. I managed to get it back into place, however the plastic is not stretched as a result. Additionally, the box has a number of scratches to the exterior. Disappointing given cost of the product.”

Helpful Report

Posted 4 months ago

“Have been waiting for 2 weeks now for a £6 piece of plastic which cost as much again in postage.”

Helpful Report

Posted 7 months ago

“Was happy initially with my purchase for my Ford Ranger as the Wingbar edge, but after fitting I noticed 2 dents in the roof at the very front of the rails where they had been pulled in way too tight when tightened with the supplied torque key. I called for advice/solution and was told to email pics in which I done, to which I've had no reply, email or phone call. I have since spoken to Thule themselves who have now said that the Wingbar Edge is not compatible with my particular variant. When purchasing from Roof-bars.co.uk you are given the option of make model & year, with no mention of variant's compatibility, and as the end user with no expertise in roof bars I would expect at least a note of non-compatibility.”

Helpful Report

Posted 8 months ago

Hi Scott, we are very sorry to hear that your roof has sustained damage since fitting the roof bars. I have double-checked the application guide and Thule lists the bars we have supplied, as a confirmed fit for your vehicle. I have also checked our emails and we have not received any images of the damage to date. If you would like to contact us at info@roof-bars.co.uk I am happy to look into this further for you as it is extremely uncommon for this to happen if the bars are fitted correctly and not overloaded. Kind Regards Stuart

Posted 8 months ago

“I didn't receive my package ,marked as delivered but nothing in the mailbox ,want my money back or another key”

Helpful Report

Posted 10 months ago

“Arrived badly packed and they were bended not straight but sadly I had not time to return them as I'm wanting a long time they Arrived. And I need to used them anyway because of my holiday.”

Helpful Report

Posted 11 months ago

Hi Peter, I believe this review is regarding the same order as the anonymous review we received 2 days ago. The bars are not faulty they are supposed to have a slight bend in them, all Thule roof bars have a slight bow out of the box. The bend allows for tension that will be applied when the foot pack is tightened to the roof and will straighten out once properly installed. If you can send us a picture of the bars mounted on your Audi A5 we can advise you if they are fitted correctly.

Posted 11 months ago

“After purchasing roofbars for my Audi A5 originally paying for next day delivery, then being informed it wasnt going to be available, I waited a week for delivery which should have been sooner. Then upon delivery they were poorly packaged and once I had installed the bars it was bought to my attention that they are bowed. I'm very disappointed to say the least.”

Helpful Report

Posted 11 months ago

Hi, I am sorry to hear you were not happy with your recent order, we are rarely out of stock of fitting kits but unfortunately on this occasion, we were waiting for the kits to come in from Thule. We refunded your next-day delivery and shipped your order on a next-day service as soon as it arrived (3 working days after your order). I apologise if the packaging was not intact when your parcel arrived sometimes once items have gone through the courier network the packaging can get damaged. Concerning the bars being bowed all Thule roof bars have a slight bow out of the box. The bend allows for tension that will be applied when the foot pack is tightened to the roof and will straighten out once properly installed.

Posted 11 months ago

“I ordered a roof bar conversion kit for my Audi A6. However, when it arrived, it was clear that it needed to be used in conjunction with another product. This was not made clear on the site and in fact the instructions posted on the site suggested that the additional product was included with the product I purchased. The extra product wasn't even listed when I did a search for Audi A6 roof bars. When I called to complain, I was told the additional product would cost c. £150, which made the whole purchase pointless. The service I received was rude and unhelpful, and the person I spoke to refused to even consider reimbursing the postage costs I incurred through their misleading site. Avoid.”

Helpful Report

Posted 1 year ago

I am sorry to hear that you are not happy with your recent purchase of a fitting kit for your Audi A6. I understand it can be confusing to work out exactly what parts are required when purchasing the individual components that make up a set of roof bars. We have designed our website to make it as easy as possible to find a set of roof bars for your vehicle. Every listing for every vehicle displays the individual fitting kit, foot pack and bars that are required. We regularly receive reviews from our customers saying that our site is easy to navigate and find the right parts, so I do not agree with your comment that our website is misleading.

Posted 1 year ago

“Cannot give you any stars as I was promised delivery on the 4th, 8th and 9th still waiting, I suggest you get a different courier”

Helpful Report

Posted 1 year ago

“This review is purely based on delivery. I still haven’t received my parcel. Roof bars.co.uk use DX delivery who are awful. They didn’t deliver my parcel on the day selected. Then they tried on a nine selected day and claimed no one was home which isn’t true. Now I’m at the depot which is absolutely hideous and they can’t find my parcel… total shit… I’ll use Halfords next time”

Helpful Report

Posted 1 year ago

“Still waiting for the courier to deliver. Thule kit is superb - had many different products. Hoping these bars will be equally good WHEN they arrive!!!”

Helpful Report

Posted 1 year ago

“Poor return”

Helpful Report

Posted 1 year ago

“Needed the bars urgently so i paid the extra for next day delivery and you failed to not only deliver them on time but to notify me of the delay. Impossible to contact. I would not recommend you to anyone, but would warn people to avoid using you.”

Helpful Report

Posted 1 year ago

“It didn't fit the car so it was useless”

Helpful Report

Posted 1 year ago

“I ordered a bike rack on 15th September I was informed it would arrive on the 18th September. The delivery arrived at 11.00 but when I opened it it was a roof box not the bike rack I was expecting. I was very disappointed because we were about to put our bike on the rack and go on our holidays.. we had to hire bikes at 60/day which was an unexpected cost. Not happy at all. Had to rearrange a pickup of the wrong item and delivery of correct after our holidays.”

Helpful Report

Posted 1 year ago

“Ordered just two keys and these were dispatched by DX courier when Royal Mail would have made more sense. DX failed to attempt delivery. Spoke to Roof Bars who agreed to contact DX and get items returned to them and refund me. Contrary to that DX subsequently delivered after we had moved house so now I have neither the keys or a refund.”

Helpful Report

Posted 1 year ago

Sorry for any disappointment caused. We don't use Royal Mail anymore as they lose too many parcels and don't provide any tracking service. That's why we use a fully tracked courier service. The tracking shows your order was delivered on the 2nd October, 4 working days after you placed the order. You selected our standard 2-5 working day delivery, thus we have delivered to the address provided within the timescales stated. Many Thanks

Posted 1 year ago

“you are asking for a review and i am still waiting on parts,this delivery company is a joke,first 2 attempts they said no one in and left calling card,we are open 24 hrs and no card, 3rd attempt after changing address to make delivery easier,they turned up but could not find part on van, so i will have to stay in again and wait on the next try today”

Helpful Report

Posted 1 year ago

“I contacted roof bars.co.uk asked about boxes and parts at about 9.20am on a Thursday. I was told buy a sales representative that if I order parts before 2pm I would get them next day. So I ordered the parts before 10am on the same day and then only received it 4 days later. I sent a email and did not even get a apology just tuff and the postage was ridiculous expensive. So watch out for the customer service once you have bought you will have after service problems.”

Helpful Report

Posted 1 year ago

Hi Aldene, I am sorry to hear that you were not happy with the speed of the delivery of your item, I have checked your order and you did not select the next day delivery option. Therefore the spare part you ordered was sent out on a standard service and delivered within the expected delivery window. Kind Regards roof-bars.co.uk

Posted 1 year ago

“Faulty item delivered had to return. Quickly answered our email and refund due.”

Helpful Report

Posted 1 year ago

roof-bars.co.uk is rated 4.8 based on 1,232 reviews