roof-bars.co.uk Reviews

Name: roof-bars.co.uk
Address: Vinten HouseTarget Business CentreBircholt Road, ,, Vinten HouseTarget Business CentreBircholt Road, ,, Kent
Rating: 4.81

4.8 Rating 921 Reviews

95 %

of reviewers recommend roof-bars.co.uk

4.8

Based on 921 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About roof-bars.co.uk:

We want to make it as easy as possible for you to buy a Roof Rack for your car. Simply select your vehicle and style of Roof Bars and we will send it out on a next day service with free delivery. Great package prices and premium quality products with back up from our experienced customer service team.

Visit Website

Phone:

01622230988

Email:

info@roof-bars.co.uk

Location:

Vinten HouseTarget Business CentreBircholt Road, ,,
Vinten HouseTarget Business CentreBircholt Road, ,
Kent
ME15 9YY

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roof-bars.co.uk 5 star review on 12th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannot give you any stars as I was promised delivery on the 4th, 8th and 9th still waiting, I suggest you get a different courier”

Helpful Report

Posted 1 week ago

“This review is purely based on delivery. I still haven’t received my parcel. Roof bars.co.uk use DX delivery who are awful. They didn’t deliver my parcel on the day selected. Then they tried on a nine selected day and claimed no one was home which isn’t true. Now I’m at the depot which is absolutely hideous and they can’t find my parcel… total shit… I’ll use Halfords next time”

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Posted 1 month ago

“Still waiting for the courier to deliver. Thule kit is superb - had many different products. Hoping these bars will be equally good WHEN they arrive!!!”

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Posted 3 months ago

“Poor return”

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Posted 3 months ago

“Needed the bars urgently so i paid the extra for next day delivery and you failed to not only deliver them on time but to notify me of the delay. Impossible to contact. I would not recommend you to anyone, but would warn people to avoid using you.”

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Posted 4 months ago

“It didn't fit the car so it was useless”

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Posted 4 months ago

“I ordered a bike rack on 15th September I was informed it would arrive on the 18th September. The delivery arrived at 11.00 but when I opened it it was a roof box not the bike rack I was expecting. I was very disappointed because we were about to put our bike on the rack and go on our holidays.. we had to hire bikes at 60/day which was an unexpected cost. Not happy at all. Had to rearrange a pickup of the wrong item and delivery of correct after our holidays.”

Helpful Report

Posted 6 months ago

“Ordered just two keys and these were dispatched by DX courier when Royal Mail would have made more sense. DX failed to attempt delivery. Spoke to Roof Bars who agreed to contact DX and get items returned to them and refund me. Contrary to that DX subsequently delivered after we had moved house so now I have neither the keys or a refund.”

Helpful Report

Posted 6 months ago

Sorry for any disappointment caused. We don't use Royal Mail anymore as they lose too many parcels and don't provide any tracking service. That's why we use a fully tracked courier service. The tracking shows your order was delivered on the 2nd October, 4 working days after you placed the order. You selected our standard 2-5 working day delivery, thus we have delivered to the address provided within the timescales stated. Many Thanks

Posted 6 months ago

“you are asking for a review and i am still waiting on parts,this delivery company is a joke,first 2 attempts they said no one in and left calling card,we are open 24 hrs and no card, 3rd attempt after changing address to make delivery easier,they turned up but could not find part on van, so i will have to stay in again and wait on the next try today”

Helpful Report

Posted 8 months ago

“I contacted roof bars.co.uk asked about boxes and parts at about 9.20am on a Thursday. I was told buy a sales representative that if I order parts before 2pm I would get them next day. So I ordered the parts before 10am on the same day and then only received it 4 days later. I sent a email and did not even get a apology just tuff and the postage was ridiculous expensive. So watch out for the customer service once you have bought you will have after service problems.”

Helpful Report

Posted 8 months ago

Hi Aldene, I am sorry to hear that you were not happy with the speed of the delivery of your item, I have checked your order and you did not select the next day delivery option. Therefore the spare part you ordered was sent out on a standard service and delivered within the expected delivery window. Kind Regards roof-bars.co.uk

Posted 8 months ago

“Faulty item delivered had to return. Quickly answered our email and refund due.”

Helpful Report

Posted 9 months ago

“Sent incorrect fitting kit - order was for BMW 2 active tourer with flush rails 2022- You sent kit fir Honda CRV. You do nit answer the phone fir an exchange to be made!”

Helpful Report

Posted 9 months ago

“Can't get my item bought nearly 2 weeks ago now. Their delivery partner (DX) is absolutely shocking - no tracking, no way to contact, you just sort of hope it turns up on the day when they say it will - but it doesn't. Second time already, a week apart. UPDATE: the item finally arrived (a week later than scheduled, on a day I didn't expect, as DX doesn't tell you when it will be around - or if it does, it will lie). Packaging damaged, scratches on the item itself. As long as DX is the delivery partner, I will never buy anything again and wouldn't recommend others to try their luck either. If you're buying a roofbar, it's probably ahead of some trip, so if the goods don't arrive, you're probably in for an emergency trip to Halfords.”

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Posted 11 months ago

“Terrible customer service”

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Posted 1 year ago

“Absolute terrible service”

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Posted 1 year ago

“I still haven't received the item!”

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Posted 1 year ago

“Was going to purchase some Thule Fat bike straps but the postage was £29.95 for something weighing 140g. Totally ridiculous shipping costs. Purchased elsewhere and shipping was free.”

Helpful Report

Posted 1 year ago

Thank you for pointing this out, it looks like your address is an offshore island and our standard postage rate for this service has been applied to this item. You are correct I'm sure we can send an item that only weighs 140g to an offshore island for a lot less than £29.95. Our web team will address this and rectify the postage costs on this item. Thanks again The Team at roof-bars.co.uk

Posted 1 year ago

“Poor Delivery no information paid extra for 2 day cam on third day after spending a hour trying to get hold of someone”

Helpful Report

Posted 2 years ago

I am very sorry to hear your order was delayed in getting to you. Our systems are set up to provide automated status updates when an order is dispatched so I am unsure why you have not received any delivery information. I would appreciate it if you could provide me with your order number so that I can investigate further. Kind Regards Stuart

Posted 2 years ago

“Under Honda civic you show the red model with glass sunroof. Yet the search tool only lists items "normal roof w/out glass roof". Do you do them, or maybe change the picture?”

Helpful Report

Posted 2 years ago

Thanks you for highlighting this error on our site. We were not aware that the generic image we have used for the Honda Civic page is one with a glass roof. We will get this changed to avoid any further confusion. Regards Stuart

Posted 2 years ago

“I still have not received my purchase. Very slow service.”

Helpful Report

Posted 3 years ago

Hi Barry, I have looked into this for you, your order was shipped the day after you placed your order but for some unknown reason the courier company returned the roof box to us without any paperwork. We have located the box and will send it out today for you on a next day service on a next day service. If you had let our customer service team know that you had not received your order we could have resolved this a bit quicker for you. Apologies for any inconvenience this may have caused you. Kind Regards Stuart

Posted 3 years ago

roof-bars.co.uk is rated 4.8 based on 921 reviews