roof-bars.co.uk Reviews

Name: roof-bars.co.uk
Address: Vinten HouseTarget Business CentreBircholt Road, ,, Vinten HouseTarget Business CentreBircholt Road, ,, Kent
Rating: 4.79

4.8 Rating 1,334 Reviews

95 %

of reviewers recommend roof-bars.co.uk

4.8

Based on 1,334 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About roof-bars.co.uk:

We want to make it as easy as possible for you to buy a Roof Rack for your car. Simply select your vehicle and style of Roof Bars and we will send it out on a next day service with free delivery. Great package prices and premium quality products with back up from our experienced customer service team.

Visit Website

Phone:

01622230988

Email:

info@roof-bars.co.uk

Location:

Vinten HouseTarget Business CentreBircholt Road, ,,
Vinten HouseTarget Business CentreBircholt Road, ,
Kent
ME15 9YY

Write Your review

Tell us how roof-bars.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

roof-bars.co.uk 5 star review on 23rd August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a great experience. I needed some roof bars for my car, the website stated that the ones I purchased after I input my vehicle Reg were compatible. I later found out when fitting them, they were not. Zero apologies. Zero effort to update the website to help others in the future. If you return anything you have to get it ‘approved’ before you do & you will have to cover cost of return. For what should have been an easy order, it really wasn't. Won’t be using them again.”

Helpful Report

Posted 2 months ago

Hi Ryan, Thank you for taking the time to share your feedback, and we're sorry to hear that your experience didn't meet expectations. We always aim to make the ordering and fitting process as straightforward as possible. To clarify, the items supplied were correct for your vehicle. Although your car has raised roof rails, Thule’s official recommendation for your model is the 6078 fitting kit paired with the 7206 foot pack. This combination clamps directly and securely to the rail, providing the optimal and safest fit. The 7204-foot pack you mentioned can be used, but it is not the recommended configuration for your vehicle. We understand that roof bar compatibility can be confusing, which is why we follow the manufacturer’s fitment guidance rather than relying solely on rail type. That said, we appreciate your comments and will review our product pages to ensure the information is even clearer for future customers. Regarding returns, we request approval first to confirm the correct process and avoid unnecessary costs or delays. We're always happy to help and never want a customer to feel stuck with an unsuitable product. We genuinely appreciate your feedback and are sorry this experience left you dissatisfied. If you’d like further assistance or clarification, please reach out — we’re here to help. Kind regards, Roof-Bars.co.uk

Posted 2 months ago

“Thule distributor, good product Disappointed with initial pricing, requested if discount was available as looking at options. Quote " we don't offer discounts". Shopped around, had stock which was key, others where cheaper but longer lead time. Order a rack AND box. After delivery......a discount was offered for next order......... that's not going to happen., and if I knew, I would've just ordered one item, with the item no doubt being shipped offered with the said discount. Poor delivery, left on driveway, no attempt to contact, visible to all, worth almost £700, worse, packaging obviously damaged. Box was damaged. Happy with how they resolved, replacement or £50 refund. Took refund as needed to use. No discount discussion more if an issue. I won't be back.”

Helpful Report

Posted 4 months ago

“Stop using DX deliveries they are letting you down....they are useless and in the end I had to change the address!!”

Helpful Report

Posted 1 year ago

“Left disappointed after non matching keys and different colour thumb screws, called to query but told nothing can be done”

Helpful Report

Posted 1 year ago

“Not the most helpful staff, had an issue with fitting the roof bars I emailed and kept getting told they can’t understand what we are doing wrong yet we have followed the instructions and what they have told us in the emails”

Helpful Report

Posted 1 year ago

“They are noisy and we have had your bars before without a problem such a shame”

Helpful Report

Posted 2 years ago

“Still not arrived yet. Delivery company having issues”

Helpful Report

Posted 2 years ago

“Parts missing had to purchase new prats on amazon”

Helpful Report

Posted 3 years ago

Hi Edward, I am sorry to hear parts were missing from your order, if you had contacted us to let us know what was missing we would have resolved this for you as soon as possible. Can you please let us know what was missing so that we can investigate? The roof bar kit that you purchased for your Nissan Juke should have had everything included, if parts were missing let us know and we can look at reimbursing you for the parts you have purchased off of Amazon. Once again I am sorry to hear your order was not complete but we can't correct any issues if we are not notified about them. I look forward to hearing from you. Kind Regards Stuart

Posted 3 years ago

“Roof Bars did OK but badly let down by courier….”

Helpful Report

Posted 4 years ago

“The item was ordered last week and has not been delived yet”

Helpful Report

Posted 5 years ago

Hi Leonard, I have looked into this and your order was shipped the day after your order and I have checked the tracking, it was delivered and signed for the next day. Please can you check with any other members of your household to see if they have received the delivery on your behalf. Kind Regards Stuart

Posted 5 years ago

“On the website the box was a wide one yet you sent a narrow one and I had to then use it as I had no option as I had already postponed my journey by two days waiting for delivery. Now I’m stuck with a £500 box I didn’t want and it scratched to hell on top”

Helpful Report

Posted 5 years ago

I am very sorry to hear you are not happy with your roof box. The box you ordered from us was a THULE Motion XT Sport. This is a narrow roof box, all of the dimensions are clearly listed on the website, so I am unsure why you are suggesting we have sent you the incorrect box. I can only apologise for the slight delay in getting your order to you, your order was dispatched within 48 hours but during the first week of June couriers were experiencing unprecedented levels of demand and there were unfortunately some delays .

Posted 5 years ago

roof-bars.co.uk is rated 4.8 based on 1,334 reviews