Rollerdor Reviews

Name: Rollerdor
Address: 10 & 12 Jarrold WayBowthorpe Employment AreaNorwich, Norfolk
Rating: 4.79

4.8 Rating 2,823 Reviews

96 %

of reviewers recommend Rollerdor

Company Reviews

Metrics

Info

4.8

Based on 2,823 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 030 6004

Email:

sales@rollerdor.net

Location:

10 & 12 Jarrold WayBowthorpe Employment AreaNorwich
Norfolk
NR5 9JD

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Rollerdor 5 star review on 8th August 2024

Court G84 7UA

Rollerdor 5 star review on 6th August 2024

Anonymous

Rollerdor 5 star review on 26th July 2024

Trevethick B78 2JA

Rollerdor 5 star review on 3rd January 2023

Lawrenson FY5 1DX

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two doors - great service and great product. Definitely recommended!”

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Posted 6 years ago

“Easy to fit works great would use the company again”

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Posted 6 years ago

“Great installation, the lads were very professional!”

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Posted 6 years ago

“I have just installed two Rollerdors on my double garage, the installation took 1 day including removing the old doors (on my own!). Excellent product, good instructions and very helpful team at the other end of the phone.”

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Posted 6 years ago

“It is very much as one other user said...pot luck who deals with you on the day! Have used them in past and had a fairly straightforward pain free experience. Used them again recently and the service was shocking! Their engineers installed the garage door poorly. It was basically squashed into the space designed for. Their surveyor must have measured inaccurately prior to installation so the result was the track was installed bowing and bent. The casing for the cartridge was damaged pre installation as even their engineer confirmed that there was nothing in our garage obstructing or that could have caused the damage. The garage was empty at the time of installation. The result of the poorly installed door was that the roller curtain kept rubbing on the bent track resulting in scratches and terrible scuffs right down the front and middle of the slats. After months of emails back and forth and their reliance on us to send images and videos etc an engineer finally came out to assess. Myself and 2 other witnesses stood next to the engineer and listened to him clearly describe the issue and admitted that what they originally thought was our builder's fault, couldn't cause the damage being done to the curtain. We could all hear clearly from his phone call to the office, that he advised his colleague on the phone that a new curtain would be needed and that the damaged cartridge box looks like it could have happened in transit. We could hear his colleague say ok no problem. I asked the engineer if we needed any paperwork etc to liaise with the office and he said no that they would be in touch and set a date for replacement installation etc and that we didn't have to worry as things like this happen sometimes. He apologised for the inconvenience etc. After another 3/4 weeks I had had no news (assuming the replacement curtain was being manufactured). When I contacted Rollerdor, I was told that they would chase up. then Colin or Matt (lost track now!) advised that I would need to pay for the replacement curtain circa £600! I was seething at this point. Also couldn't understand why I would pay for a new curtain to be installed in a bent up warped track! No doubt replacing the track would be basically replacing the entire system!They didn't even seem to have a record of the engineer's attendance until I had to describe the distinctive looking chap for them to work out who attended! Never mind them admitting to any liability agreed over the phone! Its been the most stressful and frustrating experience we've ever had with a firm of contractors. Beware - you've got NO CHANCE of any accountability from them if you have ANY other contractor on your site. If they could pass liability onto another crowd for their mistake, they will! Our builders pulled bits of the walls, and facia down as per Rollerdor's request after being told that if the fascia wasn't installed, the door would work perfectly as it would pop straight out when being released from the 'pressure the fascia was causing'!! The fascia (very lightweight paperlike plinth) was taken off to prove or disprove their point, the track was still wrecking and rubbing against the door after fascia removal and Roller dor STILL wouldn't accept liability for their poor installation. The WORST bit of this is that one of their engineers who attended, confirmed that these doors take 20 mins to churn off on the factor floor so in the scheme of things to treat a repeat customer in such a shambolic manner and try to charge circa £600 for the privilege just beggars belief. I work for a property management company and have referred them in the past to other clients. So embarrassed by the service, will be contacting our other clients for their feedback and will no doubt apologise if they've had similar experiences. Tread cautiously with this crowd!”

Helpful Report

Posted 6 years ago

Thank you for taking the time to review Rollerdor. Unfortunately, we differ in opinion as to the issue you are experiencing. We have attended your property to assess your complaint on three separate occasions, each time concluding that the cladding fitted after the Rollerdor was installed was the cause of the rubbing and the damage. Your door was installed and running perfectly for a month before there was any report of damage and for this, we cannot accept liability. To clarify, the £600 you have referenced is a goodwill gesture to install a new curtain at a heavily discounted rate. As the damage has not been done by a member of our team and we have tried to meet a mutually agreeable outcome and we would welcome you to get in touch and re-open a dialogue. Many thanks The Rollerdor Team

Posted 6 years ago

“Ordered garage door through Colin Browne , could not have had better service and help from him ,did every thing he said he would do, door was made one week sooner that stated and was emailed by Matt to arrange delivery , arrived as stated all complete , fitted door the next day and very please with the quality of door , excellent company to deal with and have no problem recommending them Many thanks to you all .”

Rollerdor 5 star review on 22nd July 2018

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Posted 7 years ago

“Very average product with weak fitting Initially quite helpful, but be warned as they contract out the fitting, and won't take any responsibility without demanding money for redress. Basically, will get away with sub standard fitting, and aren't too fussed about happy customers. I had even recommended them to a friend reluctantly, who found then indescribably rude to deal with. Better companies are out there.”

Helpful Report

Posted 7 years ago

We are very sorry to hear that you feel you have had a poor experience with us. Customer service is important to us and we would like to be able to resolve this issue for you. If you could please contact our MD, Frank directly on frank.buckley@rollerdor.net, we can gather the details of what you believe has gone wrong and we will do our best to resolve this issue. Many thanks Rollerdor

Posted 7 years ago

“We had our door fitted this morning by your excellent and efficient fitters. The whole process has been wonderful from beginning to end and we are delighted with our purchase. We loved being able to track exactly where the van was prior to its arrival!!! Thank you to all concerned. We shall certainly recommend you to others.”

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Posted 7 years ago

“I must tell everyone how pleased we are with our Rollerdor. I wish we had had one years ago. The fitters, Dale and Jack were brilliant. Thank you very much for a job well done.”

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Posted 7 years ago

“The team that fitted the door were very helpful and worked tirelessly to get the job done despite the cold weather. Thank you both”

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Posted 7 years ago

“Very impressed with the service from the Rollerdor Website to the final delivery here in Spain. The quality is excellent, as are the instructions etc. for DIY, plus I saved quite a bit of money importing from you. Thanks David Swaffer.”

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Posted 7 years ago

“I have a double garage. Opted to install doors myself and found the installation process well documented and with helpful video's on Rollerdor website was a straight forward process. Very pleased with the quality of doors and the engineers at Norwich base were very helpful with useful advice.”

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Posted 7 years ago

“Helpful, great value for money.”

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Posted 7 years ago

“Very pleased with the fitment, operation and appearance of my new garage doors. One minor issue noticed shortly after installation, but this was swiftly addressed by the Rollerdor after sales team, with no fuss whatsoever. Would definitely use again if I ever need garage doors again.”

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Posted 7 years ago

“Poor fitting with poor customer service relations after i complained. they left the job unfinised and advised me i needed to get a bricklayer in to point up the gaps..shocking. I suppose you get what you pay for..”

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Posted 7 years ago

Dear Mr Chapman, Thank you for taking the time to review Rollerdor, we are very sorry to hear that you are unsatisfied with the service you have received from us. We accept that there may have been a miscommunication in your case regarding the best way to work with uneven brickwork and once we were aware of this and that you preferred not to use a bricklayer to repoint gaps, we gladly came out to resolve the matter. We also offered a goodwill gesture for the inconvenience experienced. If you would like to discuss the matter further, please do not hesitate to get in touch with me by email, frank.buckley@rollerdor.net. Many thanks Frank Buckley Managing Director

Posted 7 years ago

“everything seems of good quality and the fixing of the door was straight forward but the programming of the control box was a little confusing as my control box differed from the one in the installation but we worked it out in about 10 mins and was impressed with smooth quiet action”

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Posted 7 years ago

“Easy ordering, Prompt delivery - and very kind efficient help in correcting payment arrangements. Very pleased..!”

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Posted 7 years ago

“A1 services good quality product with helpful service what more can you ask for.”

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Posted 7 years ago

“Excellent service and pre sales advice. Expertly fitted in a couple of hours. Wished I had done it years ago.”

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Posted 7 years ago

“Ordering process was clear and simple, delivery was punctual and customer services were friendly and helpful. There was a problem with my order which they identified before we did and rectified promptly. Just fitted the door; the dimensions were perfect, instructions were clear and easy to follow as a DIY install. The door appears well made and very good quality for the price. Overall extremely pleased.”

Helpful Report

Posted 7 years ago

Rollerdor is rated 4.8 based on 2,823 reviews