Rollerdor Reviews

Name: Rollerdor
Address: 10 & 12 Jarrold WayBowthorpe Employment AreaNorwich, Norfolk
Rating: 4.79

4.8 Rating 2,822 Reviews

95 %

of reviewers recommend Rollerdor

Company Reviews

Metrics

Info

4.8

Based on 2,822 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 030 6004

Email:

sales@rollerdor.net

Location:

10 & 12 Jarrold WayBowthorpe Employment AreaNorwich
Norfolk
NR5 9JD

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Rollerdor 5 star review on 8th August 2024

Court G84 7UA

Rollerdor 5 star review on 6th August 2024

Anonymous

Rollerdor 5 star review on 26th July 2024

Trevethick B78 2JA

Rollerdor 5 star review on 3rd January 2023

Lawrenson FY5 1DX

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had excellent customer service form start to finish and the after sales support was brilliant when I had an issue. The doors themselves are very good and work very well and has enhanced my double garage”

Helpful Report

Posted 6 years ago

“I found Rollerdor on the internet and from my first 'phone call to the completed installation of my Electric Roller door I have received superb service. The survey , quotation and installation all went according to plan. I am very pleased with the quality of the door and also with the two fitters, Reece and James, who carried out the installation. They worked methodically and conscientiously , the result being, one very satisfied customer.”

Helpful Report

Posted 6 years ago

“DO NOT INSTALL DIY Rollerdor They have left the instructions purposely vague and the reference images is not what i received which let to a lot of confusion. Now after only 6 months 2 plastic parts have broken and the customer service will do anything to put the blame on the customer, although the instructions have been followed. They would not replace a part that would cost them pence even though the door was installed correctly. A DIY warranty from rollerdor is worth absolutely nothing!! I'm just glad a more expensive part hasn't yet broken. Below is the kind of response you get from there customer service which is disgusting!!”

Helpful Report

Posted 6 years ago

Dear Mr Fulham, Thank you for taking the time to review Rollerdor. I am sorry to hear that you are dissatisfied with our response to date however, I must clarify a few points. With a DIY installed door, we cannot take responsibility for any failures with the door when the issue is down to how the door has been installed. Following our conversations, we ascertained that the guide runner on one side has not been installed fully up to the top box. Whilst I sympathise that you feel you should be compensated with a new guide runner free of charge (a part that costs £7.95), our Terms and Conditions are clear that apparent faults arising from incorrect installation are not covered by guarantee. Also, whilst the instruction guides do not specifically say that guide runners must come up to the top box on both sides, this is not a comment we have encountered before. In fact, if you read the reviews left by customers, we are regularly complimented on the clarity of our fitting instructions and so here, I must disagree. I would also point out that we take customer service very seriously and having reviewed all communications, I am satisfied that our team has dealt with your complaint accurately and fairly. If you would like to discuss this further, please give me a call on 0800 030 6004. Many thanks Colin Browne Managing Director, Rollerdor Ltd

Posted 6 years ago

“Great service”

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Posted 6 years ago

“Door fitted by subcontractor after a few weeks I noticed some scratches appeared on bottom 8 slats. this was due to front panel catching slats when rolled up. Phoned rollerdor and sent photo and they arranged for remedial work. Rollerdor fitters John and Garry came and did a brilliant job and sorted out problems. Very good service.”

Helpful Report

Posted 6 years ago

“I was looking for a cheap manual roller door but found they were all quire expensive. I called Rollerdor to find out if they did them as I couldn't find them on the site. They didn't but the guy I spoke to suggested I give him the measurements as they are generally cheaper than most sellers. Turns out I got a great electric garage roller door £400 cheaper than anything I'd found elsewhere. Dispatched 2 weeks earlier than expected! The RD55 I think it was called. Easy to put up, 2 man job for sure. Just follow the instructions. Read then Re read.”

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Posted 6 years ago

“Very good looking, strong and well made, very easy to assemble.”

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Posted 6 years ago

“I have had nothing but problems since buying a double garage door via one of the distributors of this companies. The distributor did nothing to solve a problem that is known by Rollerdor. Supplied me a replacement brake mechanism eventually, this after over £200.00 of call out charges as well as £30+ for replacement brackets. Dreadful customer service and no interest in supporting me as a buyer and purchaser of their equipment. There are many other out there, try them first..........”

Helpful Report

Posted 6 years ago

“The doors fitted have been in constant use now for nearly five years and have given little cause for concern. The fitting was very efficient and the crew made a good job of clearing up afterwards with nothing to complain about. A good job well done.”

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Posted 6 years ago

“Received the door, easy to install, and a very helpful technical dept on hand, if you require help. Very happy with my door, and the company. I have no doubt any problems in the future would be delt with. A company with good customer after care too.”

Helpful Report

Posted 6 years ago

“I dented 2 of the slats putting it up the securing screws that hold the bottom slat had to be removed as there was no room to remove them when the door was up in its position the plastic box for the safety stop/reverse pushed into the roll of slats denting 2 of them I also damaged the plastic guides. I contacted Rollerdor I explained the problem and I was sent out 2 new slats and guides Rollerdor were very helpful, I had to pay for them as the damage was my fault I was fitting it on my own NOT recommended, this should be a warning to others Don't push up on the bottom slat and fit with 2 people.”

Helpful Report

Posted 6 years ago

“Great service delivered on time and easy to install. slight scratch on the lower door section but forgot to ask for a touch up paint.”

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Posted 6 years ago

“Good value for money. Easy to fit. Works great”

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Posted 6 years ago

“Fantastic company I got what I asked for delivered on time and with the installation instructions Rollerdor provided it was an absolute breeze to install. Definitely use them again and recommended them to anyone”

Helpful Report

Posted 6 years ago

“Extremely happy with every aspect of my rollerdor orders. So much so, I now have three of their doors. Many thanks.”

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Posted 6 years ago

“The product and support are excellent.”

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Posted 6 years ago

“Very smart and efficient”

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Posted 6 years ago

“Very well packaged on arrival. Instructions easy to read and went in perfectly. All operated first time with no hiccups. Will definitely use again!”

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Posted 6 years ago

“Very happy with the roller door workman were very clean tidy and respectable.. Top job couldn't ask for a better thank you”

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Posted 6 years ago

“Good service, great value product. Well chuffed!”

Helpful Report

Posted 6 years ago

Rollerdor is rated 4.8 based on 2,822 reviews