Riverside Reviews

4.9 Rating 15,639 Reviews
97 %
of reviewers recommend Riverside
4.9
Based on 15,639 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Riverside Reviews

About Riverside:

The Riverside Garden Centre has been established since 1997 and is owned and run by Russell and Jo Jeffery who take a very hands-on approach to every aspect of the business. They are always on hand to help and give advice.

Having moved away from being a more traditional garden centre over recent years and evolved into a modern outdoor living destination, Riverside now focuses more on quality and style than it ever did before.

LARGEST WEBER® WORLD BBQ SHOWROOM

Officially the UK's largest Weber® World Barbecue showroom Riverside stocks and displays every Weber® barbecue and accessory available from the small, portable charcoal models, the award winning Q™ range as well as the famous charcoal kettles and outstanding gas barbecues. As a World Store Riverside also stocks a number of exclusive barbecues and accessories not found in regular Weber® stores or outlets.

TRAEGER GRILLS

With the popularity of barbecuing and outdoor smoking growing at a phenomenal rate Riverside has become the 'go to' place for Traeger grills, pellets and accessories. Easier to use than a traditional barbecue a Traeger grill controls the cooking temperature for you and produces perfectly smoked food every time.

FURNITURE SHOWROOMS

Riverside likes to do things big and that includes their furniture ranges too.

With three large fully furnished showrooms bursting with big names including 4 Seasons Outdoor and Alexander Rose Riverside again offers the largest displays of both prestige brands anywhere to be seen in the UK. Be it dining, lounge or modular, virtually every product and set is on display and in stock at the Hertfordshire premises.

SILK PLANTS AND ARTIFICIAL WALL COVERING

To complement the furniture and outdoor living themes Riverside also specialise in high quality artificial plants and trees as well as UV protected foliage-covered screening panels. Particularly popular with interior designers, hotel chains and zoos Riverside's silks plants and wall panels have developed a good reputation both corporately and domestically.

SEE FOR YOURSELF

Everybody naturally will say good things about their own business but with 7-day-a-week opening and a fresh easy-to-use website Riverside happily encourage anyone to take a look round both in-store or online to see for themselves just how good Riverside is.

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire, SG13 8XX
Hertford
SG13 8XX

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This review is belated as I have been away. Weeding my inbox, I found this request to 'rate Riverside out of 5' - so thought I'd give it. In August 2023 I purchased a gift card. There was an issue with not being able to use previously accumulated points to contribute to the purchase. I rang Riverside and was asked to email the manager explaining the issue. I did so on 20/08/23 and got an email reply the same day advising the manager would get back to me I chased it up on 08/09/2023 and still await a response....
Helpful Report
Posted 4 months ago
Hi Kevin, Thank you for your review. I have taken a look into this and can see that your coupon generated on the 18th August is valid for 6 months after being redeemed. So despite being unable to place an order using your code, you are able to use this until it expires early next year. I can see that intially, I did email you to advise the reason for the points being unable to be redeemed is due to you placing the code into the gift voucher box and not the coupon code box at checkout. On this occasion, as a gesture of goodwill, we will refund the £2.00 back to your original payment method and please contact me if you have any further issues as I would be more than happy to help. Kind regards, Ellie
Posted 4 months ago
The item was oversold so I was offered one instead of the four I ordered, Elected to take full refund as they were intended to be for bbq enthusiast friends of mine, Extremely disappointed, To be fair it's the first time riverside have let me down,
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Posted 4 months ago
Have not received item, long delay.
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Posted 4 months ago
Hi Michael, Thank you for your review, unfortunately we are not able to offer assistance with order issues that we have not been made aware of. I have been unable to find any correspondance from your email address in our inbox. I have checked the tracking information for your order and can see that Parcelforce attempted delivery on November 30th. Your order is being held in the depot for redelivery and Parcelforce should have left you a card explaining what to do next. If you require any further assistance please do give us a call or email. Kind regards, Riverside
Posted 4 months ago
Pizza Stone arrived in pieces, no protective packaging and a sarcastic email from Riverside
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Posted 6 months ago
Very quick delivery of the 1st cushion. Sadly the zip was broken and there were dirty fingerprints on it. The cushion was a light colour. I ordered a replacement. Again very quick delivery. I ashes the driver if he minded if I opened the package before he went. The driver actually cut it open. I immediately saw that the smart plastic covering case was very dusty/dirty. I took the cushion out and saw dark patches on one side. The driver thought it looked like damp. He agreed to return both cushions. I got a refund and did not order a 3rd. Very disappointing.
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Posted 7 months ago
I ordered 3 items in the Riverside sale. 3 days after my order confirmation I received an e-mail apologising saying that 2 of the items were no longer available and would I like a refund. Very disappointing.
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Posted 7 months ago
The item has not arrived!
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Posted 7 months ago
I ordered 3 weber gas canisters and only 2 arrived. Limited communication regarding delivery and took over two weeks and no response from customer service when contacted regarding order status in the meantime. Very frustrating experience.
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Posted 7 months ago
Hi There, Please email us at sales@riversidegardencentre.co.uk. Our customer service is open 7 days a week so I am extremly shocked and sorry that no one has got back to you! Please also provide us with an order number in the email and we will look into this for you. Kind Regards, Eden
Posted 7 months ago
Order confirmation received, delivery notification received, then email to say out of stock and refund pending - extremely frustrating! Would not order from this site again!
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Posted 8 months ago
Very disappointing. The table arrived damaged and unusable. I contacted Riverside immediately and received an acknowledgement but a week on and there is no sign of a resolution to this.
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Posted 9 months ago
I ordered two bags of Weber bbq briquettes on 30th June & it hasn’t arrived yet !
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Posted 9 months ago
I have spent £850 with you on the garden item and I have only received 200 points when it’s does state a pound per point . Regards Lynn carey
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Posted 9 months ago
Hi Lynn, Thank you for your review. I have taken a look at your rewards account and it looks as though you were not signed in when you placed your order. Therefore, the points would not have been allocated. I have manually added the points for this order for you. In future, please ensure that you are signed in to receive points for orders placed. Kind regards, Riverside
Posted 9 months ago
Goods not shipped. No information regarding delays or any form of contact after the requested explanation. After contacting sales, only received an automated email about delays due to Black Friday, in June. Currently trying to get a refund. Very poor
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Posted 9 months ago
Promised delivery in 3-4 days still not arrived 3 weeks later, I will never deal with this company again. Finally asking for a review when I still haven’t got my order is so insulting.
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Posted 10 months ago
Hi David, Thank you for your review. Unfortunately, we are not able to assist with order issues that we have not been made aware of. I have taken a look at your tracking information and Parcelforce attempted delivery on the 31st. Your parcel is at the Post Office waiting for you to collect. Kind regards, Riverside
Posted 10 months ago
The product is faulty. It does not charge well.
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Posted 10 months ago
I am being asked for a review but I’ve not received any of my package. I have been waiting now for over 2 weeks
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Posted 11 months ago
Hi Dale, Thank you for your review. Unfortunately we are not able to rectify issues that we are not made aware of. I have been unable to find anything from your email address in our inbox. I can see from your tracking information that Parcelforce attempted delivery on 12 May. Your parcel is being held in their depot for redelivery, I will pass this onto my colleague in our processing department to look into further with Parcelforce. Kind regards, Riverside
Posted 11 months ago
The actual ordering and speed of delivery was excellent. However the delivery man was extremely unhelpful. He offered no help whatsoever in helping me get the chairs into my home ( insurance purposes I was told ) I dragged them in myself and he refused to take the empty pallet back with him as there apparently wasn’t enough room in his enormous van Very very poor service from this individual
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Posted 1 year ago
Not user friendly, not intuitive. Customer Support is not sending pre loaded circular how to print tips. Very frustrating. Vastly overrated.
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Posted 1 year ago
Hi Bridget, Please can you provide us with your order number and we can take a look into this issue for you. Kind Regards, Eden
Posted 1 year ago
Still haven’t received my order
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Posted 1 year ago
Hi Andrew, Thank you for your review. Unfortunately, we are unable to assist with order issues unless we are made aware of them. I have not been able to find anything in our emails from your email address. I have checked your tracking information and it looks as though Parcelforce attempted delivery on the 4th of April, when they were unable to deliver your parcel was left at your local Post Office and Parcelforce should have left a failed delivery card for you. Kind regards, Riverside
Posted 1 year ago
Utterly unhelpful.
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Posted 1 year ago
Riverside is rated 4.9 based on 15,639 reviews