How would you rate
"An Excellent customer service experience - a great product on line video of the Weber BBQ, the sale process was so easy and the courier delivery details were all spot on, so take a bow you guys! A great whopping 5* service."
"The bbq is great, but the delivery was terrible. TNT are a terrible courier! We expected the bbq to be delivered on the Friday, it did not arrive, called them Saturday and received a rediculas explanation about the driver having driven to long that day and had to stop. He stopped at 3:35 pm 20 minutes away from where we live. They advised that they would guarantee delivery Monday morning, guess what it didn't arrive, called them again and they explained that the person we spoke to on Saturday should have given us a complaint number that could be tracked, also they made no online notes to have the bbq delivered Monday. At this point we reached frustration and told them we had had enough, we had now waiting in for a day and a half and still no bbq, so to cancel the delivery and return it to Riverside. This finally got their attention and the bbq was delivered an hour later. Would not order anything else from Riverside if the delivery company was TNT."
"This is a fabulous swingseat, well made and beautiful to look at. Riverside we’re easy to deal with in arranging delivery and I would definitely order from them again."
"Excellent value, great communication, affordable and prompt delivery. Very pleased will definitely use again
"Did the 3 hour Hands on BBQ Masterclass this Sunday past and it was fantastic! The chap leading the course was exceptionally knowledgeable and I learnt a substantial amount on technique, which I am eager to try out. Food was incredible and the customer service overall was great. 100% worth it!"
"Cover ordered and delivered next day. Excellent service."
"Excellent service received the BBQ on the Sunday after ordering on Friday. Soon put together and used.
Cooked great steaks to perfection."
"Easy to order, great follow up to arrange delivery, all in all very good. I've slightly down rated as the product itself is not the best."
"Very pleased with my Weber Q1200 gas bbq. Best price on the internet for the bbq and trolley combo. Speedy delivery. Five stars *****"
"Once the item eventually arrived it was fine, however the delivery service was pretty terrible. Ordered two items for next day delivery but when the driver turned up there was only one package. Was assured over the phone that the second half would still turn up that day but it did not. The missing item was eventually delivered 3 days later, which was not great when promised a next day service, not to mention having to waste a whole day waiting for a parcel that never arrived. Appreciate that these issues were probably all down to the courier, but I have no control over that and I’d expect a retailer to at least offer something as compensation for all the hassle."
"Great service from Riverside. Fast and reliable delivery. Many thanks, will be buying from you again."
"Very quick delivery and another quality item from Weber.
Tried the gbs grate on Saturday night nice to have good things in your life."
"Excellent service and fast deliver as per usual."
"Great selection of weber parts easy to order received when I needed it on time great company to order from will definitely use again"
"Customer Service was very helpful on the phone, and arranged for my furniture to be delivered on a next day service. The delivery driver was very friendly and accommodating, and I am very pleased with the furniture I received."
"Brilliant service. Next day delivery. So easy to order."
"Very efficient and very pleasant to deal with"
"Had a fantastic 3 hours learning how to do stuff on BBQs I never would have considered. Great venue, great food, great teaching!"
"Brilliant service. I ordered a parasol and expected a delivery time of 5-7 days. A couple of hours later I received a phone call asking me if they could deliver the following day - that was within 24 hours. Great price as well."
"Advised on delivery address and safe place to leave. Left at wrong address."
is rated 4.88
based on 3,253