Riverside Reviews

4.9 Rating 15,653 Reviews
97 %
of reviewers recommend Riverside
4.9
Based on 15,653 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Riverside Reviews

About Riverside:

The Riverside Garden Centre has been established since 1997 and is owned and run by Russell and Jo Jeffery who take a very hands-on approach to every aspect of the business. They are always on hand to help and give advice.

Having moved away from being a more traditional garden centre over recent years and evolved into a modern outdoor living destination, Riverside now focuses more on quality and style than it ever did before.

LARGEST WEBER® WORLD BBQ SHOWROOM

Officially the UK's largest Weber® World Barbecue showroom Riverside stocks and displays every Weber® barbecue and accessory available from the small, portable charcoal models, the award winning Q™ range as well as the famous charcoal kettles and outstanding gas barbecues. As a World Store Riverside also stocks a number of exclusive barbecues and accessories not found in regular Weber® stores or outlets.

TRAEGER GRILLS

With the popularity of barbecuing and outdoor smoking growing at a phenomenal rate Riverside has become the 'go to' place for Traeger grills, pellets and accessories. Easier to use than a traditional barbecue a Traeger grill controls the cooking temperature for you and produces perfectly smoked food every time.

FURNITURE SHOWROOMS

Riverside likes to do things big and that includes their furniture ranges too.

With three large fully furnished showrooms bursting with big names including 4 Seasons Outdoor and Alexander Rose Riverside again offers the largest displays of both prestige brands anywhere to be seen in the UK. Be it dining, lounge or modular, virtually every product and set is on display and in stock at the Hertfordshire premises.

SILK PLANTS AND ARTIFICIAL WALL COVERING

To complement the furniture and outdoor living themes Riverside also specialise in high quality artificial plants and trees as well as UV protected foliage-covered screening panels. Particularly popular with interior designers, hotel chains and zoos Riverside's silks plants and wall panels have developed a good reputation both corporately and domestically.

SEE FOR YOURSELF

Everybody naturally will say good things about their own business but with 7-day-a-week opening and a fresh easy-to-use website Riverside happily encourage anyone to take a look round both in-store or online to see for themselves just how good Riverside is.

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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My experience so far has been poor I expect that Riverside is a good company trying to serve its customers well, but they are clearly clinging to an inaccurate picture as to what they have in stock and what they have dispatched. Ordered an Alexander Rose Bengal chair from Riverside. They seemed to be out of stock most other places, but the Riverside website said they were in stock - bit more than what I usually pay, but I was glad to find them. Riverside are a big Alexander Rose supplier and they have good reviews, so I trusted that the website was accurate. The next day I got an email from TNT saying it was being dispatched that day. Oh joy. Later the status changed to ‘being collected’. 2 contacts with customer service and I have been told it definitely is in stock, they wouldn’t have taken my money if it wasn’t in stock, it has definitely been dispatched to me, TNT are having problems. I spoke to TNT a week later (over 2 weeks after my order) and they confirmed that they have not collected the chair for delivery and the problem is at riversides end. I want to buy another 2 chairs but am waiting for them to come into stock elsewhere. As a general point - why do companies ask for reviews when they have still to provide the goods?
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Posted 2 years ago
I don't think you want my reviews on the products I purchase from you but your staff are great namely Ellie
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Posted 3 years ago
Terrible customer service. Bought wrong size wanted an exchange. Rude replies. And even had the cheek to not refund the whole amount - cost me £15 to return and then they deducted £12 from my credit. I wanted to use a business that may have appreciated a large sale in this climate but after care appalling - no wonder Amazon are doing so well.
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Posted 3 years ago
So disappointed in not only not receiving my goods on the confirmed delivery date, but also having to speak to an incredibly patronising management team that showed no consideration to the needs of their customers.
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Posted 3 years ago
Not a good experience, I was told my goods would be delivered on Monday, today is Wednesday and they have still not arrived, no update, no communication
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Posted 3 years ago
If I ever get it I would love to give a review!
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Posted 3 years ago
Quick efficient service.
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Posted 3 years ago
Poor customer service. Paid for next day delivery but did not receive. When I emailed this fact, the reply was dismissive and quoted Ts & Cs. Had to make a phone call and still wasn’t offered any compensation until I asked. I was then begrudgingly refunded the huge sum of £1.51. This was my first order and it will definitely be my last, which is your loss. The customer service department needs lessons on how to give good customer service.
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Posted 3 years ago
Disappointed as my partner got confused thinking she was getting briquettes alongside the toys for our kids. £12 for the toy box was very steep and not needed. Package has been stored away and won’t be used. Shame as picture was about misleading
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Posted 3 years ago
Very bad Customer service from the owner. Waited for a an order to be delivered for 2 weeks was promised twice the driver was picking up concrete posts from their supplier on his way to me. The owner thought it funny that they couldn't fulfil the order. Would recommend MMM in Sheffield rather than these idiots for any fencing accessories you require don't waste your time on this place.
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Posted 3 years ago
I would love to write a review but as yet have not received the goods.
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Posted 3 years ago
After only a few months outside the cover has faded and the velcro parts have gone brown! Very poor
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Posted 3 years ago
I am still waiting for it to be delivered!!!!
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Posted 3 years ago
Awful customer service. I had an issue regarding the quality of one item and the answer I received was basically "we don't care".. incredible. I will never buy from them again..
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Posted 3 years ago
I checked out three items on my order. The following day I received an invoice for much less then I was expecting. When I called to enquire I was told that one of my items was out of stock. I asked to cancel my order but was told it was too late and cancelling would incur a £18 fine. I was told that I could order my item again when it came back in stock but I would have to pay the shipping cost again. Really unhappy with the customer service will not be using this company again.
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Posted 3 years ago
I received this item through the post in terrible condition box ripped items fallen out the box and waited for this with lots of delivery issues was spoken to rudely and abruptly on the phone not great service at all
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Posted 3 years ago
Still waiting for my delivery which I made 2 weeks ago
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Posted 3 years ago
Cannot register retrun on website. Do not answer emails. Do not answer the phone. Do not return calls when messages left. Will a bad review actually get the help I need? Shouldn't come to this.
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Posted 3 years ago
I purchased 2 patio heaters but when I unpacked them both were damaged and the base weights marked also. In notifying Riverside immediately of the damage, I was told they would contact their supplier and after 2 weeks, I still have not heard anything back!
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Posted 3 years ago
Bought expensive BBQ from u because it was in stock. Early summer housewarming gift for my daughter. Arrived in the autumn many weeks later. Very disappointed ☹️
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Posted 3 years ago
Riverside is rated 4.9 based on 15,653 reviews