Riverside Reviews

4.9 Rating 15,653 Reviews
97 %
of reviewers recommend Riverside
4.9
Based on 15,653 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Riverside Reviews

About Riverside:

The Riverside Garden Centre has been established since 1997 and is owned and run by Russell and Jo Jeffery who take a very hands-on approach to every aspect of the business. They are always on hand to help and give advice.

Having moved away from being a more traditional garden centre over recent years and evolved into a modern outdoor living destination, Riverside now focuses more on quality and style than it ever did before.

LARGEST WEBER® WORLD BBQ SHOWROOM

Officially the UK's largest Weber® World Barbecue showroom Riverside stocks and displays every Weber® barbecue and accessory available from the small, portable charcoal models, the award winning Q™ range as well as the famous charcoal kettles and outstanding gas barbecues. As a World Store Riverside also stocks a number of exclusive barbecues and accessories not found in regular Weber® stores or outlets.

TRAEGER GRILLS

With the popularity of barbecuing and outdoor smoking growing at a phenomenal rate Riverside has become the 'go to' place for Traeger grills, pellets and accessories. Easier to use than a traditional barbecue a Traeger grill controls the cooking temperature for you and produces perfectly smoked food every time.

FURNITURE SHOWROOMS

Riverside likes to do things big and that includes their furniture ranges too.

With three large fully furnished showrooms bursting with big names including 4 Seasons Outdoor and Alexander Rose Riverside again offers the largest displays of both prestige brands anywhere to be seen in the UK. Be it dining, lounge or modular, virtually every product and set is on display and in stock at the Hertfordshire premises.

SILK PLANTS AND ARTIFICIAL WALL COVERING

To complement the furniture and outdoor living themes Riverside also specialise in high quality artificial plants and trees as well as UV protected foliage-covered screening panels. Particularly popular with interior designers, hotel chains and zoos Riverside's silks plants and wall panels have developed a good reputation both corporately and domestically.

SEE FOR YOURSELF

Everybody naturally will say good things about their own business but with 7-day-a-week opening and a fresh easy-to-use website Riverside happily encourage anyone to take a look round both in-store or online to see for themselves just how good Riverside is.

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

Write Your review

Tell us how Riverside made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
I had received the order in 2 days but the grate cleaner had leaked almost half of bottle. I have talk with someone from customer support team and been promised that a new bottled will be sent. Almost a week later and still no didn’t received the new bottle
Helpful Report
Posted 1 year ago
Hi Gabriel, Thank you for your review. I can see from the notes on your order that we did agree to send you out a replacement grate cleaner on reciept of an image of the leaky bottle via email. I have searched the email adress your order was placed uner within our emails and have been unable to find any email from you. As you have attached an image to this review, I can now arrange for this replacement to be sent out to you. Please let us know if we can be of any further assistance. Kind regards, Riverside
Posted 1 year ago
Was shown to fit a Weber traveller but does not , a normal chopping board is better
Helpful Report
Posted 1 year ago
The barbecue was left outside a locked closed community hall without any telephone contact being made to say it was being delivered at that time, despite my explaining this was to a community garden project and contact needed to be made to ensure the parcel could be taken in. This apparently was too difficult. Many other delivery companies have managed this simple helpful communication. Fortunately the large package was seen by a helpful member of the public who managed to contact someone who tracked me!
Helpful Report
Posted 1 year ago
Hi Joan, Thank you for your review. Unfortunately, as you were informed when you placed the order, TNT may not call you with a delivery timeslot as this is not how their service functions. TNT provide tracking information which will inform you of delivery day, but this is an all day service and a timeslot cannot be provided or guaranteed. You were also informed that for insurance reasons the driver would not be able to transport the barbecue to its intended location on the property. This delivery is a front-of-house all-day service, as you were made aware before placing your order. Please let me know if I can be of any further assistance. Kind regards, Riverside
Posted 1 year ago
Not happy when item arrived best before date april 2023 one and a half months left on date not happy customer need to check dates before shipping items out
Helpful Report
Posted 1 year ago
Didn’t receive product, or communication for why not, or a refund.
Helpful Report
Posted 1 year ago
Hi Euan, Thank you for your review. Unfortunately, we are not able to look into and resolve issues with orders and delivery if we are not informed of them. I have looked at the tracking information for your order and sent you an email regarding it. Please let us know how you wish to proceed. Kind regards, Riverside
Posted 1 year ago
Whilst these trees are advertised as indoor or outdoor due to the UV resistance this is a misnomer. Two and a half years after purchasing a silver birch the stalk has rotted and disintegrated. This makes this purchase a very expensive outlay for something that will last so short a time. The tree was placed in a protected area away from strong winds and has collapsed. I have been offered no compensation as the warranty is 1 year. Take head.
Helpful Report
Posted 1 year ago
Haven’t received the bbq yet, ordered nearly a month ago, proceed with caution!
Helpful Report
Posted 1 year ago
Not impressed with customer care. I asked for a simple note to be put inside the package as it was a gift and was firmly told no they couldn't do that.
Helpful Report
Posted 1 year ago
Having ordered a small quantity of Charcoal I then wanted to arrange a pallet of Charcoal and asked for a quote from the Sales team - I rang twice to remind them but nothing was forthcoming and I was told the Manager was too busy and phone calls were being followed up 3 days later. This was too late for me and I went elsewhere. I have still not received a follow up call 10 days later.
Helpful Report
Posted 1 year ago
Measurements for this item were inaccurate
Helpful Report
Posted 1 year ago
hasn't arrived
Helpful Report
Posted 1 year ago
The product has been ordered and paid for but was never delivered.
Helpful Report
Posted 1 year ago
Hi Gary, We have tracked your order and this was delivered on the 9th of August at 11:18 am and left in your safe place as requested. Should you require the image of your delivery please email us at sales@riversidegardencentre.co.uk and we can send this across to you. Kind Regards, Eden
Posted 1 year ago
Wrong photo on website customer service was so poor. Despite the wrong photo was fobbed off and had to pay the postage despite Riversides error. Ellie had a terrible attitude and I will never use them again
Helpful Report
Posted 1 year ago
When this arrived, the bottle cap was cracked and leaking. I sent an email on the same day stating this and said I would like a replacement. I have had no response from Riverside since. It is a real shame as it the product is great, however I am reluctant to use this as the bottle has been compromised. Riverside, please do the decent thing and respond to my email
Helpful Report
Posted 1 year ago
Hi Steve, Thank you for your review. We have not had any emails from you and there are no notes on your order to reflect any previous communication from you. Could you please send an email with images alongside your packing note to sales@riversidegardencentre.co.uk and I can look into this for you? Regards, Ellie
Posted 1 year ago
I haven’t even got my product yet so how can I write a review 🤔
Helpful Report
Posted 1 year ago
Ordered a Weber BBQ on May 31st and still not got it. Emailed but had no reply in two weeks, called and no answer! Shocking service for such an expensive item! Please get back to me with when I should expect it? (Order number #16009)
Helpful Report
Posted 1 year ago
I’m really disappointed that the product arrived unwrapped, so my husband’s Father’s Day surprise was ruined.
Helpful Report
Posted 1 year ago
I ordered a Weber Q BBQ as a housewarming present for my brother over two weeks ago. It still has not been delivered. Riverside has my phone number and my brother's phone number. No one has called either of us to fix the problem.
Helpful Report
Posted 1 year ago
Hi Andrew, My colleague has been trying to call you. No one is answering. Can you please contact us with a number you are able to answer? Best regards Riverside
Posted 1 year ago
The Weber BBQ received had one leg with an indent, while the BBQ bowl was missing paint in a couple of places.
Helpful Report
Posted 1 year ago
I am still waiting to hear anything from the delivery company and it’s been 10 days of no cards and no information. Riverside are waiting for the item to be returned to them and I have no idea when that might be!
Helpful Report
Posted 1 year ago
Riverside is rated 4.9 based on 15,653 reviews