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River Voyages Reviews

4.8 Rating 1,966 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

4.8

Based on 1,966 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

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River Voyages 5 star review on 13th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“that must be a joke, i am certainly not happy with the service. two days after booking a river cruise, receiving an email from the manging director with offers several hundred pounds cheaper than we paid just two days before, and when approached they refused a refund to cancel the cruise, very poor.service.”

Posted 7 years ago

Dear Mr Phillips Firstly, I apologise for the time it has taken to reply. As a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am sorry that you are not happy with the service you have received and I apologise if after booking, a cheaper deal became available. We deal with fluid pricing in that any of our suppliers can change their offers at any time. I can however understand your frustration with the situation. I hope you have a lovely holiday, if you have any further queries please do not hesitate to get in touch. Yours Sincerely Customer Relations Department. River Voyages

Posted 7 years ago

“I can't really say yet as we are not travelling until 28th September”

Posted 7 years ago

“Booking was fine, but I have had no written acknowledgement, either by post or e mail and am somewhat worried. EC I wish I knew, would have expected confirmation. EC Have now got got a pdf acknowledgement sometime later than booking”

Posted 7 years ago

Dear Mrs Cooke Thank you for your review, Here at River Voyages we strive to give the best possible service and appreciate your feed back. Please rest assured that we have looked into this matter for you. We can confirm that your invoice was sent by email on the 28th July, we have tried to contact you by telephone to advise that this has been sent and to see if you need any further assistance. If would like any of your paperwork posted in the future please let us know. If we can offer any further help with this matter please do not hesitate to contact us. Kind Regards Customer Relations

Posted 7 years ago

“I still have unanswered queries, although getting many acknowledgement emails, no answers to my questions after 8 days.”

Posted 7 years ago

“The number of days advertised was 7 and the voyage turned out to be only 6, which was very poor. Simon did not seem to know that there were excursions incuded, but he sorted it out and was polite and patient.”

Posted 7 years ago

Thank you for your review. I Can only but apologise for the error with the advertisement. I have also fed this back to Simon, so he is aware, Thanks again Lynsey Smith Customer Relations Manager

Posted 7 years ago

“Both the operatives I spoke to were easy to understand and courteous. The only query that I had was that the price shown 'on line' was lower than that given by the agent and as she stressed that this was the last cabin, I did not argue it further, lest we lost it.”

Posted 7 years ago

“We are disappointed that we still have not received any documentation. We booked last Friday. Patricia Wilson”

Posted 8 years ago

Good Morning, Thank you for your review, I have checked your booking and noted that Dom Crockett has ordered your paperwork. Invoices can take up to 28 days to arrive after the booking has been made. Kind Regards Customer Relations Manager

Posted 8 years ago

“I preferred to correspond via e mail. This seemed to be a problem for your call centre and I was constantly asked unnecessary questions about preferences when I had stated these facts in the very first enquiry via your web site contact form.”

Posted 8 years ago

Dear Mrs Kirkup, thank you for your feedback. I have added your request on to your booking. I am sorry for any inconvenience caused. Kind Regards, Michelle Payton

Posted 8 years ago

“The operator was very good and inspired me to book. However no deposit was taken from my credit card and my booking confirmation showed no money paid. After 8 days I telephoned as I was concerned my booking was not secure. I was informed by a different operator that they had computer problems. She took my deposit and said an amended booking confirmation would be with me that afternoon. Nothing happened for two days but I noted a deposit had gone onto my account. I therefore had to again ring to yet another operator who sent the confirmation as I was on the phone to her. Pretty poor that I as a customer should chase a company to take my money and get peace of mind.”

Posted 8 years ago

Good Afternoon Mr Cooper I am extremely sorry that you have to chase us to make a payment on your river booking. I will look into the points raised. Please rest assured that this incident is very rare and I want to understand why this has happened. I hope you have a lovely holiday and thank you for your feedback. Lynsey Smith

Posted 8 years ago

“Still waiting for my tickets, very disappointing!”

Posted 8 years ago

“Intially the service was very good and most helpful. Due to my error with the date of a future appointment I enquired if the departure date could be rearranged. I did not receive any reply. This has lead me to believe that the customer service is good until one has bookrd the holiday - after that don't expect any.”

Posted 8 years ago

Good afternoon Mr Horne, following on from your review I do believe that you are in conversation with Beth, trying to resolve the issue. Regards Lynsey

Posted 8 years ago

“Still waiting for reply to some questions”

Posted 8 years ago

“Initial impression good. I am still waiting for the Brochure after a week. Have booked a cabin but have not yet seen a deck plan. Veronica Pillinger”

Posted 8 years ago

“Overall I was quite satisfied using your company for the first time but found it a little strange. I was left with the impression that my contact Maura, was working independently of the River voyages office but the price she quoted was quite acceptable as were flight times. However when the confirmation was emailed to me from Riviera the costing given did not marry up with the price agreed. This necessitated some corrective email correspondence. I feel such basic discrepancies are unnecessary & unwarranted. The old adage "get it right first time" eliminates a lot of duplication and additional work. I would also appreciate being given a personal cruise reference number to quote for any contact with the booking company at a future date; this has been normal practice on very "deep sea" cruise we have undertaken. So I am left wondering, if required; should my first line of contact about our cruise be with River Voyages or Riviera”

Posted 8 years ago

“Dates on ATOL certificate were wrong. Hotel date in Prague was wrong. Was not offered gifts of £50 bar money on cruise or Magnum of champagne which were both in the brochure. I had to ask for them at a later date and then had to pay almost £30 as I was told this discount had been given me and I could not have both this and the offered gifts. Very disappointing. Other than the above, everything was good.”

Posted 8 years ago

“Can't give a review on online shopping as we arranged our holiday over the phone (but I had to press something)! However, I can say that the phone booking experience was excellent and the young lady I spoke to was extremely helpful and friendly. Unfortunately, the emails we have since received have been confusing and contradictory. I would much rather deal with pleasant people than frustrating machines any day!”

Posted 9 years ago

“A very good experience until it came to pay the deposit. The call centre op. at first said that the full price was payable immediately. When this was queried she said that the manager would give us a one week extension. After ringing emerald cruises and being told that the full amount was due on 23 January I got your call centre grudgingly to extend full payment deadline to 8 January. You must have serious cash flow problems to try this on with your customers. mike kelly”

Posted 9 years ago

“I had no idea I was talking to River Voyages, logged on to a Riviari Travel web site and was diverted to you. At no time during the first couple of discussions was your title given and only after querying why deposit was higher then RT quoted and date of final balance due did it click I was not booking directly with them. From then on doubt crept in, I was given wrong airport details, told departure was a Friday when it was a Monday , so not impressed at all. Yes Ryan corrected those details when pushed BUT I feel that I should have been advised who I was actually talking too at the very beginning. Subsequent calls again not answered as River Voyages...very very misleading.”

Posted 10 years ago

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River Voyages is rated 4.8 based on 1,966 reviews