River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,979 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My colleague did most of the booking and was quoted a price of £1399, after some discussion this was dropped to £1379. Our invoices came through showing £1399 and had to be amended. I phoned and spoke to another assistant who quoted me a price of £1369 - surely the same price should be quoted for all travelers?”

Helpful Report

Posted 7 years ago

Thank you for your review Miss Brenda Hanora Newman. Cruise lines can price their holidays based on a 'lead in price' and this can be fluid pricing based on demand. As a cruise retailer we are restricted by this have to quote as per the cruise line price at that time, however the price can change at any point of the day, as a direct result of customer demand. I apologise if we did not send your paperwork correctly the first time round. Thank you very much for getting in touch with us and thank you for your booking.

Posted 7 years ago

“I found Emma Gray to be responsive to our needs which weren't exactly as the Cruise Brochure. Sadly my other experiences with River Voyages would make me question the quality of personnel. Before I booked I requested Emma to phone back when available, she did but not as a follow up request which had been placed with one of her colleagues. On 5th September I tried to obtain some information and confirm an aspect of the booking with your Customer services (I believe the Concierge to be only a Sales Person despite the glorious title). I got through and spoke to Rachel(?), I explained the information I wanted confirmed and requested that she call me back with the answer, to date 12/9/17 11.23 I have not had a response, if this is the standard of your customer care then I regret that I will be thinking seriously about using your services in future.”

Helpful Report

Posted 8 years ago

“I as very happy with the original booking- courteous and efficient. However, VERY disappointed with the outcome of my complaint viz a viz the cost of the cruise compared to my friend's booking!”

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Posted 8 years ago

“booking when fine, but was not told tour operator block books seat on plane so cannot check-in online and cannot select seats with extra legroom (willing to pay) my wife has problems with arthritis”

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Posted 8 years ago

“The build up was great with very helpful advice from Sue Burton and Erin Madine. The price was fine and so off I went down the Duoro. Trouble was that the Cruise line was French and I was the only Brit on board - as I discovered on the coach from the airport to the boat. No one else spoke English! By mere luck there was a great group of English speaking Canadians on board who "adopted" me. Would have thought that Susan or Erin would have warned me. But luck held and the Cruise was great. Be careful to check nationality when booking!!”

Helpful Report

Posted 8 years ago

“that must be a joke, i am certainly not happy with the service. two days after booking a river cruise, receiving an email from the manging director with offers several hundred pounds cheaper than we paid just two days before, and when approached they refused a refund to cancel the cruise, very poor.service.”

Helpful Report

Posted 9 years ago

Dear Mr Phillips Firstly, I apologise for the time it has taken to reply. As a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am sorry that you are not happy with the service you have received and I apologise if after booking, a cheaper deal became available. We deal with fluid pricing in that any of our suppliers can change their offers at any time. I can however understand your frustration with the situation. I hope you have a lovely holiday, if you have any further queries please do not hesitate to get in touch. Yours Sincerely Customer Relations Department. River Voyages

Posted 9 years ago

“I can't really say yet as we are not travelling until 28th September”

Helpful Report

Posted 9 years ago

“Booking was fine, but I have had no written acknowledgement, either by post or e mail and am somewhat worried. EC I wish I knew, would have expected confirmation. EC Have now got got a pdf acknowledgement sometime later than booking”

Helpful Report

Posted 9 years ago

Dear Mrs Cooke Thank you for your review, Here at River Voyages we strive to give the best possible service and appreciate your feed back. Please rest assured that we have looked into this matter for you. We can confirm that your invoice was sent by email on the 28th July, we have tried to contact you by telephone to advise that this has been sent and to see if you need any further assistance. If would like any of your paperwork posted in the future please let us know. If we can offer any further help with this matter please do not hesitate to contact us. Kind Regards Customer Relations

Posted 9 years ago

“I still have unanswered queries, although getting many acknowledgement emails, no answers to my questions after 8 days.”

Helpful Report

Posted 9 years ago

“The number of days advertised was 7 and the voyage turned out to be only 6, which was very poor. Simon did not seem to know that there were excursions incuded, but he sorted it out and was polite and patient.”

Helpful Report

Posted 9 years ago

Thank you for your review. I Can only but apologise for the error with the advertisement. I have also fed this back to Simon, so he is aware, Thanks again Lynsey Smith Customer Relations Manager

Posted 9 years ago

“Both the operatives I spoke to were easy to understand and courteous. The only query that I had was that the price shown 'on line' was lower than that given by the agent and as she stressed that this was the last cabin, I did not argue it further, lest we lost it.”

Helpful Report

Posted 9 years ago

“We are disappointed that we still have not received any documentation. We booked last Friday. Patricia Wilson”

Helpful Report

Posted 9 years ago

Good Morning, Thank you for your review, I have checked your booking and noted that Dom Crockett has ordered your paperwork. Invoices can take up to 28 days to arrive after the booking has been made. Kind Regards Customer Relations Manager

Posted 9 years ago

“I preferred to correspond via e mail. This seemed to be a problem for your call centre and I was constantly asked unnecessary questions about preferences when I had stated these facts in the very first enquiry via your web site contact form.”

Helpful Report

Posted 9 years ago

Dear Mrs Kirkup, thank you for your feedback. I have added your request on to your booking. I am sorry for any inconvenience caused. Kind Regards, Michelle Payton

Posted 9 years ago

“The operator was very good and inspired me to book. However no deposit was taken from my credit card and my booking confirmation showed no money paid. After 8 days I telephoned as I was concerned my booking was not secure. I was informed by a different operator that they had computer problems. She took my deposit and said an amended booking confirmation would be with me that afternoon. Nothing happened for two days but I noted a deposit had gone onto my account. I therefore had to again ring to yet another operator who sent the confirmation as I was on the phone to her. Pretty poor that I as a customer should chase a company to take my money and get peace of mind.”

Helpful Report

Posted 9 years ago

Good Afternoon Mr Cooper I am extremely sorry that you have to chase us to make a payment on your river booking. I will look into the points raised. Please rest assured that this incident is very rare and I want to understand why this has happened. I hope you have a lovely holiday and thank you for your feedback. Lynsey Smith

Posted 9 years ago

“Still waiting for my tickets, very disappointing!”

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Posted 10 years ago

“Intially the service was very good and most helpful. Due to my error with the date of a future appointment I enquired if the departure date could be rearranged. I did not receive any reply. This has lead me to believe that the customer service is good until one has bookrd the holiday - after that don't expect any.”

Helpful Report

Posted 10 years ago

Good afternoon Mr Horne, following on from your review I do believe that you are in conversation with Beth, trying to resolve the issue. Regards Lynsey

Posted 10 years ago

“Still waiting for reply to some questions”

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Posted 10 years ago

“Initial impression good. I am still waiting for the Brochure after a week. Have booked a cabin but have not yet seen a deck plan. Veronica Pillinger”

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Posted 10 years ago

“Overall I was quite satisfied using your company for the first time but found it a little strange. I was left with the impression that my contact Maura, was working independently of the River voyages office but the price she quoted was quite acceptable as were flight times. However when the confirmation was emailed to me from Riviera the costing given did not marry up with the price agreed. This necessitated some corrective email correspondence. I feel such basic discrepancies are unnecessary & unwarranted. The old adage "get it right first time" eliminates a lot of duplication and additional work. I would also appreciate being given a personal cruise reference number to quote for any contact with the booking company at a future date; this has been normal practice on very "deep sea" cruise we have undertaken. So I am left wondering, if required; should my first line of contact about our cruise be with River Voyages or Riviera”

Helpful Report

Posted 10 years ago

“Dates on ATOL certificate were wrong. Hotel date in Prague was wrong. Was not offered gifts of £50 bar money on cruise or Magnum of champagne which were both in the brochure. I had to ask for them at a later date and then had to pay almost £30 as I was told this discount had been given me and I could not have both this and the offered gifts. Very disappointing. Other than the above, everything was good.”

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Posted 10 years ago

River Voyages is rated 4.8 based on 1,979 reviews