River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helen was first class today. Answering all our questions and collecting all the information that we needed to make a choice of which of two holidays to take. We did not feel rushed into making a decision and it was very helpful to have the benefit of Helen's knowledge and experience.”

Helpful Report

Posted 6 years ago

Many thanks for taking the time to email us with your kind comments about Helen. We work extremely hard here at River Voyages to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised.

Posted 6 years ago

“The service we had was excellent and the person we dealt with was extremely helpful.”

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Posted 6 years ago

Thank you very much for your review about the excellent service you have received from our concierge. Thanks again for choosing River Voyages

Posted 6 years ago

“Excellent service as usual. Would not hesitate to recommend to anyone.”

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Posted 6 years ago

Thank you for your review Mrs Janet Louise Caddick. I am so pleased that we continue to provide you with exceptional as standard service. Thanks again for your booking.

Posted 6 years ago

“The whole experience was made very easy and all our questions were answered efficiently. We would like to single out Beth (our point of contact) as being particularly pleasant and helpful. We will definitely try and use River Voyages again and will have no doubts about recommending the company.”

Helpful Report

Posted 6 years ago

Thank you for your review Michael Quick. I am so pleased that Beth was able to assist you with your booking. I'm sure you will enjoy your River Cruise and sincerely hope to assist you with your next booking. Thank you again for booking with River Voyages.

Posted 6 years ago

“We have used you before and always found the service very good”

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Posted 6 years ago

Thank you for your review Mr Peter Anderson. I am so pleased that we continue to assist you with your bookings. Thank you again for your booking.

Posted 6 years ago

“Would just like to say how pleasant it was to speak to Janet today. She was able to change our method of payment, deal with the payment and then go through all our booking details and confirm when we will receive our documents etc. Made the river cruise seem nearer and can now start to get excited. Never been on the Danube so lots to look forward to. Once again, thank you Janet. Very professional but with a personal touch.”

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Posted 6 years ago

Thank you for your review. I am so pleased that Janet was able to assist you with your booking, amend your method of payment, deal with your payment and confirm all your booking details and confirmation. Please get excited this is the best part of the pre holiday, I'm sure you will have a a fabulous time. Thank you again for booking with River Voyages.

Posted 6 years ago

“We are extremely grateful for the professional and helpful way that Helen guided us. Her responses and returning of calls were always very prompt, the information she gave was thorough and to the point, she did not pressurise us, but made our options very clear. All in all, we felt that the service was superb, and that we cannot recommend it too highly.”

Helpful Report

Posted 6 years ago

Thank you for your review Stephen Cox. I am so pleased that Helen was able to assist you with your booking, returning your calls as agreed and providing all the information that you required. Thank you again for booking with River Voyages.

Posted 6 years ago

“simon was very helpful explained different cruises as not experienced river cruises at all previously very polite friendly and options available”

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Posted 6 years ago

Thank you for your review Mr Neville Richard Burnett. I am so pleased Simon was able to assist you with your booking and explained different cruises for you providing different options. Thank you again for booking with River Voyages.

Posted 6 years ago

“We are very pleased the way Helen has advised us about the cruise in a very professional and pleasant way, spoke very clearly and gave us time to make up our minds.”

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Posted 6 years ago

Thank you for your comments about Helen and the way she advised you about your cruise holiday in a very professional and pleasant manner. Thanks again for booking with River Voyages.

Posted 6 years ago

“Excellent”

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Posted 6 years ago

Thank you for your review. Kind regards River Voyages

Posted 6 years ago

“Emma Gray was exceptional at trying to get us the river cruise we wanted from the Airport we wanted. She offered valuable insight into cabin position and the coatings while on board. We were also made aware of gratuities and bistro bookings. Very happy and will use her again if cruising another time.”

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Posted 6 years ago

Thank you for your review. I am so pleased that Emma was able to assist you with your booking. Thank you again for booking with River Voyages.

Posted 6 years ago

“Provided information required instantly”

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Posted 6 years ago

Thank you for your enquiry Anne Woodhead. I am so pleased our Cruise Concierge were able to assist with your booking. Thank you again for booking with River Voyages.

Posted 6 years ago

“Very helpful and excellent staff”

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Posted 6 years ago

Thank you for your review Mr Stewart Thomas Kermeen. I am so pleased our concierge team have assisted you with your booking. Thank you again for booking with River Voyages.

Posted 6 years ago

“Hi Erin, every thing went like clockwork, Fabulous, we would recommend Emerald cruises .The accommodation, facilities, Food was superb. And the crew were there to please, always greeted with a smile nothing was to much trouble.GOLD STAR.And thank you for all your help in organising our trip.”

Helpful Report

Posted 6 years ago

Many thanks for taking the time to write a review with your kind comments about Erin. We work extremely hard here at River Voyages to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised. Please be assured that Erin will be recognised for the service he has provided.

Posted 6 years ago

“Excellent service, clear and concise made booking our cruise very easy. Our concierge Gillian was very helpful and friendly.”

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Posted 6 years ago

Thank you for your review Mr Russell William Manley. I am so pleased Gillian assisted you with your booking with excellent customer service. Thank you again for booking with River Voyages.

Posted 6 years ago

“Quick reply to a query and good contact thereafter - can't fault Helen who did a booking for us in the end.... our first river cruise”

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Posted 6 years ago

Thank you for your review Mr Stuart Gross. I am so pleased that Helen assisted you with booking your first River Cruise. Thank you for your booking.

Posted 6 years ago

“Easy to talk to, helpful, and informative.”

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Posted 6 years ago

Thank you for your review Miss Linda Rose Ivison. I am so pleased that we were able to assist you with your booking and you found your cruise concierge to be helpful and informative.

Posted 6 years ago

“Excellent service - Gillian is very attentive..and always there when you want something.”

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Posted 6 years ago

Thank you for your review Mr David Hutchison Morley. I am so pleased that Gillian was able to assist you with your booking. Thank you again for booking with River Voyages.

Posted 6 years ago

“This is the first time I have used the services of River Voyages and I must say how impressed I am with the courteous and efficient service I have received. All my questions and queries were answered in a prompt manner allowing me to make decisions on the holiday. I have already recommended (Sue Thomas) to several friends.”

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Posted 6 years ago

Thank you for your review Mr Paul Roger Acres. I am so pleased that Sue Thomas was able to assist you with your booking, answering all your questions and queries promptly. It's great to find out that you are recommending Sue to your friends. Thank you for booking with River Voyages.

Posted 6 years ago

“Took time to find a suitable cruise for me and my sister-in-law.”

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Posted 6 years ago

Thank you for your review. I am so pleased that the concierge was able to help you find your ideal cruise for yourself and your sister in law, I hope you both have a wonderful time. Thanks again for choosing River Voyages

Posted 6 years ago

River Voyages is rated 4.8 based on 1,977 reviews