River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good”

Helpful Report

Posted 4 years ago

“My phone call was answered almost immediately and Lisa could not have been more helpful. She addressed all my queries clearly and was also proactive in making suggestions and in explaining things. So far so good with an as yet exemplary booking process.”

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Posted 4 years ago

“Estelle Peachey was just wonderfully she helped find the same river cruise fore 2021 due to my 2020 candled due to covid-19 the price was like for like and no single supplement”

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Posted 4 years ago

“A Big Thank you to Estelle Peachey for sorting out my cancelled River Cruises due to Covi-19 , she got me the same Holiday for 2022 Like for Like Price Plus Manager to Waived the solo supplement”

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Posted 4 years ago

“Very helpful service,pleasant,, efficient and competitive pricing.”

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Posted 4 years ago

“Excellent, reassuring service by Lyndsey, helping us re-book our cancelled holiday. She responded quickly to all my e-mails and telephone calls. Initially, we obviously had to wait our turn in the pecking order of dealing with cancelled departures, but once that was more calm, we received undivided attention.”

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Posted 4 years ago

“River Voyages has not made me happy but Helen Conway has. I have booked a cruise with Helen for next year. This may seem strange especially if you consider the problems I have had this year after my cruise was cancelled. I have sent numerous emails, recorded delivery letters and made several telephone calls so as to have my money returned but with no response. I finally received my money back many months following the cancellation. The only person from Cruise 118 who helped me through this stressful period was Helen Conway. If all your staff were as good as Helen the this would be beneficial to you customers and you as a business.”

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Posted 4 years ago

“Very knowledgeable and helpful ensuring we got the exact river cruise to suit our needs.”

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Posted 4 years ago

“Thank you Maura for your excellent help and professional advice. You have certainly put our minds at rest. Thanking you very much”

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Posted 4 years ago

“We have been booking holidays through River Voyages for some years now, have enjoyed every one and been highly impressed with the standard of service that everyone in the organisation provides. I was not, however, prepared for the absolutely superb attention that we have recently been accorded by your concierge, Emma Gray, who has gone out of her way, at an extremely busy and difficult time, to ensure that our wishes were met. It was not only the distance she was prepared to go to achieve this but also the kind, friendly and personable manner in which she did it. We are now booked into our preferred cruise for July 2021 and are much looking forward to it. I trust you will bring this testimonial to her attention.”

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Posted 4 years ago

“We have previously been on three Emerald cruises and have thoroughly enjoyed them all. Looking forward to joining the Radiance next May.”

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Posted 4 years ago

“Before I had booked with Emma Taylor and she was excellent, I have booked this voyage via Concierge Stacey Williams and she too was excellent, even better. Polite, Efficient, Sociable, Knowledgeable, very good advice. Altogether a delightful experience, as I have come to expect from Six Star Cruises / River Voyages Cruise Concierge.”

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Posted 4 years ago

“I have not been on a River Cruise but I could not find a review page for Cruise 118. We had our cruise cancelled on March 8th but have only received all our money back, 5 months later. During this period of time I have made numerous telephone calls, many emails and recorded delivery letters, many with no response. You may ask therefore why we have booked a cruise again with Cruise 118. This can be answered in two words, HELEN CONWAY. Helen has been helpful and courteous in every way and if other employees undertook their duties as well as Helen then I would have no complaint. Perhaps Helen could be promoted so she could train others on how to deal with customers!”

Helpful Report

Posted 4 years ago

“Lyndsey who dealt with our options available after tour was cancelled came up with the suggestion of asking for a price match which was accepted by Emerald. This meant we got the 2021 holiday for the price we were paying in 2020 thus avoiding any price increase. We were happy to re book the tour in a years time.”

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Posted 4 years ago

“Really good booking . Spoke to a lady called sheila Fleming could not have done anything better. Every thing explained answered all my questions really good. Pleasure to talk to.”

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Posted 4 years ago

“I spoke to Sheila who completely understood what I wanted and worked really hard to get me the cruise I wanted at my budget.”

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Posted 4 years ago

“Excellent service by Lyndsey in difficult circumstances. Pity I cant cruise this year. Looking forward to next year tho”

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Posted 4 years ago

“Superb service, quick response with helpful, knowledgeable and friendly staff. Special thanks to Maura who understood what we were looking for at first time of asking!!”

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Posted 4 years ago

“Friendly staff great service and communication”

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Posted 4 years ago

“Very satisfied with the professional way my enquirers were dealt with”

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Posted 4 years ago

River Voyages is rated 4.8 based on 1,977 reviews