River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,976 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,976 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First river cruise my wife and I have ever booked. Had a problem with the subsequent online form filling. Spoke to Sophie Milligan, who was really helpful, and managed to sort things out very quickly. I have also been happy with the information previously provided by Susan Burton, who dealt with the original booking.”

Helpful Report

Posted 7 years ago

Thank you Mr Anthony for your review about the service you received from Sophie. Sophie prides herself on being as helpful as possible with regards to her customers, and I am so happy that you feel things were sorted out quickly. Thanks again for booking with Susan and River Voyages, i hope you have a fantastic time on your first river cruise.

Posted 7 years ago

“Good value on excellent cruises with attentive staff - what could be better?”

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Posted 7 years ago

Thank you for your review Mrs Richardson. I am so pleased that you had a brilliant experience while booking with our Concierge, we always make sure that the customer is always first and happy with what they have booked. Thanks for choosing River Voyages.

Posted 7 years ago

“On our first cruise I mentioned it was our wedding anniversary and we were upgraded when we got to the boat. A very welcome surprise. Only problem is that now we have to book the balcony room. A nice problem to have. Easy booking. Pleasant people. Lovely itineraries.”

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Posted 7 years ago

Thank you so much Mrs Smith for your lovely review. Happy Wedding Anniversary. Its always nice to get an upgrade especially when it is a surprise too. I am so pleased that your had such a fantastic experience on your first cruise. Thanks again for booking with River Voyages.

Posted 7 years ago

“Very helpful. Easy booking. All queries answered. Lovely holidkays.”

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Posted 7 years ago

Thank you so much Mrs Smith for your lovely review. I am so pleased that you found the booking process easy and helpful. Thanks again for booking with River Voyages.

Posted 7 years ago

“Time to pay the balance , always the hard part but made less painful by Lyndsey who checked through all the details and took the payment in a painless way. Now looking forward to our first river cruise. Not forgetting Susan Burton who took the original booking. Well done River Voyages.”

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Posted 7 years ago

Thank you Pelham for your review. I am so glad that Lyndsey was able to make the payment issue as painless as possible, and was able to answer all of your questions. Susan Burton is one of most knowledgeable River Concierge, who always make sure the customer is fully happy with the cruise they have booked. Thanks again for booking with River Voyages.

Posted 7 years ago

“great help in booking my cruise - the consultant could not have been easier to deal with and answered all my questions”

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Posted 7 years ago

Thank you for your review Mr Wilkinson. So glad that our Concierge was able to answer all your questions and set your mind at ease. Thanks for booking with River Voyages.

Posted 7 years ago

“Very helpful on the booking lots of interaction with emails and phone calls. Lovely Sue!”

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Posted 7 years ago

Thank you for your review. So glad Sue was able to help you with your booking. Thanks again for choosing River Voyages.

Posted 7 years ago

“extremely helpful with our booking for a cruise on the Danube”

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Posted 7 years ago

Thank you for your review about how helpful our Concierge was in booking your Danube River Cruise. Thanks for choosing River Voyages.

Posted 7 years ago

“In such a short time felt I built a great relationship with Emma. This is the first river cruise we have booked so unsure of what to expect. But Emma gave great recommendations, shared her experience of river boat cruising and instilled me with confidence in the choice we made. Thank you would definitely recommend.”

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Posted 7 years ago

Thank you Sharon Harman for your lovely review on the service you received from Emma. Emma is one of most knowledgeable and experienced River Concierge, I am so glad Emma was able to help you put your mind at ease. Thanks again for choosing to book with River Voyages, and I am sure Emma can't wait to book your next cruise.

Posted 7 years ago

“The person I spoke to was very polite ànd helpful. They sent all the information I needed promptly. All my questions were answered,”

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Posted 7 years ago

Thank you for taking the time to leave a review. I am so pleased that the Concierge was helpful and made the experience a polite and prompt one. Thanks for choosing River Voyages.

Posted 7 years ago

“Very pleasant & efficient staff, make you feel at ease throughout.”

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Posted 7 years ago

Thank you Mr Spitzmaul for taking the time to leave this review. I am so glad that you found our Concierge were pleasant & efficient, making the process easier. Thanks for choosing River Voyages.

Posted 7 years ago

“Both Sophie and Emma have been absolutely first class in all our dealings with them making our booking absolutely seamless.Knowledgeable, friendly and curtious.Top marks.Great ambassadors for the company.”

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Posted 7 years ago

Thank you so much for your lovely review Mr Musker, i am so pleased that both Sophie & Emma gave you excellent service throughout your booking process. Thanks again for booking through River Voyages, and I hope you have fantastic holiday.

Posted 7 years ago

“Simon Collinge was able to offer us a very good deal, including hotel and parking at Gatwick. He was very thorough and explained everything in detail. We are looking forward to our Riviera cruise on the Douro in 2019.”

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Posted 7 years ago

Thank you for review regarding the service you have received from Simon. Simon is always very thorough and always makes sure his customers are well informed. Simon has a vast amount of knowledge about our River Cruises. Thanks again for booking with River Voyages

Posted 7 years ago

“Very good service from Helen, who booked our discounted Ukranian cruise (Odessa to Kiev) with Viking. She went 'the extra mile' and liaised with Viking Cruises to find out the holiday flight details before we decided to book. (Viking normally will only provide flight details after the booking was made). She handled our booking request in a pleasant and professional manner. We were most impressed.”

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Posted 7 years ago

Thank you so much Mr McCue for leaving a lovely review about the service you received Helen. I am not surprised that she went the extra mile for you, Helen likes to go above and beyond for her customers, and being one of most experienced River Concierge, her knowledge is second to none. Thanks again for booking with Helen & River Voyages, I am sure you will have a wonderful time on your holiday.

Posted 7 years ago

“We recently booked a Rhine cruise for 2019 with Erin, whom we found happy, courteous and very efficient. This will be our first river cruise with Riviera and Erin dealt quickly with all our requests and queries.”

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Posted 7 years ago

Thank you so much for your review. I am so pleased that Erin was able to help you go through the process of booking your first river cruise. It will be a new experience for you, and one , I am sure you will enjoy. Thanks again for booking with River Voyages.

Posted 7 years ago

“Sue Thomas was very helpful in getting an excellent discount for us and made great efforts in arranging flights to suit. I would certainly book with her again. Mike”

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Posted 7 years ago

Thank you so much for your review Mr McArthur, I am thrilled that you found Sue to be helpful and that Sue was able to find you suitable flights. Sue is one of most experienced River Concierge, with a wealth of personal experiences and knowledge. I hope you have a fantastic holiday, and look forward to hearing all about it upon your return. Thanks again for booking with River Voyages.

Posted 7 years ago

“I booked a River Cruise through you yesterday for travelling on the River Rhone in France for may 2019. I found your lady who processed my booking ( Gill Starr), very helpful pleasant and kind throughout even obtaining in the holiday a flight to Lyon from Birmingham and obtaining for me at my request a double room. As on previous occasions I have always had to travel from Gatwick or Heathrow on previous holidays. Gill was courteous and pleasant throughout. 99 percent so far.”

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Posted 7 years ago

Thanks again for choosing River Voyages. I am pleased that Gillian was able to help you with your holiday. Thank you for taking the time to leave a review. I hope you have a wonderful cruise.

Posted 7 years ago

“We have previously worked with Helen Conway to organise a cruise and we met with her again last week to plan our forthcoming cruise to the Pacific Coast on the Celebrity Eclipse . Helen is really welcoming , helpful and knowledgeable and inspires trust in us for our next adventure .”

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Posted 7 years ago

Thank you Martin & Veronica for your lovely review. Helen is one of most experienced concierge and I am so pleased Helen was able to help you with upcoming cruise to the Pacific Coast. I hope you have a fantastic time and can't wait to hear all about it upon your return. Thanks again for booking with Helen and River Voyages.

Posted 7 years ago

“Brilliant service. Got just what I needed by taking up the suggestion to do the cruise in reverse in April 2019. Clear explanation on the types of suites etc.”

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Posted 7 years ago

Thank you Terry Turner for your review, i am so pleased you was able to get the cruise you wanted, and the cabins were explained to you in a clear manner. Thank you for booking with River Voyages.

Posted 7 years ago

“Emma grey takes the credit for my appraisal as I have not yet been on the cruise. Polite, responsive and helpful at all times she earned 5 stars from me.”

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Posted 7 years ago

Thank you Mr Norris for your lovely review about Emma's service. Emma is one of our most experienced concierge and always likes to go above and beyond for her customers. I am glad you found her to be polite, responsive and helpful. Thanks for choosing River Voyages, and I hope you enjoy your upcoming cruise.

Posted 7 years ago

River Voyages is rated 4.8 based on 1,976 reviews