River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gill was extremely patient as we had many queries about our booking. She was very helpful and cheerful throughout the whole booking process, giving us various alternatives to state rooms and travelling as the flights available did not tie in exactly with our requirements. This will be our fourth river cruise but the first we have booked through an agent - I don't think it will be the last time.”

Helpful Report

Posted 5 years ago

Good morning, Thanks for your review! It's great to learn how impressed you were with Gill's service recently. It sounds like she did a wonderful job of finding you, your perfect holiday. We love hearing about when our concierges have done us proud so thank you for taking the time to let us know. I hope you have a fantastic holiday and thank you for choosing River Voyages!

Posted 5 years ago

“We have just booked a Myanmar cruise this being the third cruise we have booked through River Voyages. From start to finish Gillian gave us fantastic service, answering our many queries promptly and with enormous patience and humour. Nothing was too much trouble even phoning us in Spain and as always prices are very competitive.”

Helpful Report

Posted 5 years ago

Good morning Barbara and Roy, Thanks for your review. I am really pleased to learn how much Gillian impressed you recently. We are very proud to have her as a member of the team and we really appreciate you taking the time to send us your feedback. I will make sure Gillian receives the recognition she deserves. I hope you have a wonderful cruise and thank you for choosing River Voyages!

Posted 5 years ago

“Gill was great. Very helpful and efficient. Appreciate her assistance. Many Thanks Graham”

Helpful Report

Posted 5 years ago

Good afternoon Graham, Thanks for taking the time to leave us your review! That’s great news! We love hearing when our concierge’s have done us proud so thank you for taking the time to let us know. I will make sure Gill receives the recognition she deserves. Thank you for booking with us and I hope you have the best time on board!

Posted 5 years ago

“Vey helpful customer advisor. Even checked & rang back with some queries. Nothing was too much trouble.”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you for your review. And thank you for your lovely words. We love it when a plan comes together! I hope you have a wonderful cruise and thank you for choosing River Voyages!

Posted 5 years ago

“Clear information. Patient and helpful staff.”

Helpful Report

Posted 5 years ago

Good afternoon, Thanks for taking the time to leave your review. We’re happy when our customers are, so it’s great to hear how pleased you are with our service. Thanks for choosing River Voyages. Have a wonderful holiday!

Posted 5 years ago

“Gill was so helpful and responsive to our requirements which developed as we learned more about river holidays, and our friends who were coming with us dithered. She guided us through several cruises starting at France the Garonne/Gironde, then Portugal the Douro until we finally settled for the Danube, Prague to Budapest. Really looking forward to May 2020.”

Helpful Report

Posted 5 years ago

Good morning David, Thanks for your review. I am really pleased to learn how much Gill impressed you with her river cruise knowledge. We are very proud to have her as a member of our team and it sounds like she did a wonderful job finding you and your friends the perfect holiday. Have a wonderful time on board and thank you for booking with River Voyages!

Posted 5 years ago

“Gillian was extremely helpful in booking our first River Cruise. We took our time in choosing and she answered all our questions. She is very knowledgeable. Thanks Gill for all your help.”

Helpful Report

Posted 5 years ago

Good Evening Terry Dutton, Firstly, thank you very much for your review on the fabulous Gill. She is an asset to the River Voyages team. We hope you have an amazing cruise and we look forward to hearing from you soon.

Posted 5 years ago

“Gill was very helpful and responsive to our enquiry. She made sure we had all the info we needed and nothing was too much trouble. We are really looking forward to our holiday.”

Helpful Report

Posted 5 years ago

Good Evening, Thank you for your 5 star feedback and special mention to the wonderful Gill. Thank you for booking, we hope you have an amazing time on board.

Posted 5 years ago

“A friend researched the holiday for a group and we wanted separate invoices. Gill sorted everything out and contacted everyone individually to check details. She gave a friendly but professional service.”

Helpful Report

Posted 5 years ago

Good Evening, Good Evening, Thank you for your 5 star review on the very helpful Gill. We are happy to hear that you are pleased with the service she provided. Have a fabulous time on your cruise!

Posted 5 years ago

“Very helpful concierge, wish all my phone calls were to someone this courteous and helpful.”

Helpful Report

Posted 5 years ago

Good evening, Thanks for your 5* review! I am really pleased to hear how impressed you were with a member of our concierge team. We welcome all feedback and we appreciate you taking the time to send yours. Have a wonderful time on board and thank you for choosing River Voyages.

Posted 5 years ago

“Excellent customer service gill was patient and professional.”

Helpful Report

Posted 5 years ago

Good morning Lynne, Thank you for your review! I am really pleased to learn how much Gill impressed you. I am so glad she could find your perfect holiday whilst remaining patient and professional. Have a great time and thank you for choosing River Voyages!

Posted 5 years ago

“Very helpful and professional. Great service!”

Helpful Report

Posted 5 years ago

Good morning Barbara, Thank you for your review. And thank you for your lovely words. We love it when a plan comes together! I hope you have a wonderful cruise and thank you for choosing River Voyages!

Posted 5 years ago

“Booked a Rhine cruise today with Gill. Very helpful and efficient. Nothing too much trouble. Takes all the stress out of making decisions and booking. She gave me time to think without pressure and gave excellent advice. Thank you.”

Helpful Report

Posted 5 years ago

Good morning, Thank you for your 5 star review. I am so pleased to learn how much Gill impressed you. Customer feedback means the world to us so thank you for taking the time to send it! I hope you have a wonderful time on board and thank you for booking with River Voyages!

Posted 5 years ago

“Gill was a start in organising our river cruise today. Full of suggestions when the one I had enquired about was not do-able to Remich flight wise. She was so helpful and had such a lovely manner dealing with all my questions. We are delighted with the Danube cruise with Viking she suggested with flights direct from Edinburgh in July and a fantastic price...with many extras added! Wonderful service. Thank you.”

Helpful Report

Posted 5 years ago

Good afternoon, Thanks so much for your review! We can’t ask for much more than that! It sounds like Gill did an incredible job. Our customers are at the heart of everything we do so receiving feedback like this, means the world to us. I hope your holiday is an absolute blast and thank you for choosing River Voyages!

Posted 5 years ago

“First time booking a river cruise and I am usually reluctant to speak on the phone in case of feeling pressure to book. Gill was really helpful, informative and professional answering all our queries promptly. We are delighted with our cruise offer and extras and feel confident to contact Gill in the future .”

Helpful Report

Posted 5 years ago

Good afternoon Penny, Thanks for taking the time to leave us your review. It’s amazing to hear what a great job Gill did, finding you, your perfect holiday. We strive to give the best service possible and it sounds like your time with Gill reflects this. I will make sure she receives the recognition she clearly deserves. Have a wonderful time on board and thank you for choosing River Voyages!

Posted 5 years ago

“I was so impressed with Gill. She had contacted me last week but I was on holiday in South Africa so did not take her call due to high costs! However she called me today re my enquiry about a cruise from Remich which she advised was not going to be very workable for flights from Edinburgh to the ship. She then suggested several other departures and was so helpful and answered my numerous questions and got us an unbelievable deal on a Danube cruise in July next year. We are delighted with all the extras we have been given for the price too. Excellent service and such a lovely manner.”

Helpful Report

Posted 5 years ago

Good morning Andrea Rollo, Thanks for taking the time to leave us your review! That’s great news! We love hearing when our concierge’s have done us proud so thank you for taking the time to let us know. I will make sure Gill receives the recognition she deserves. Thank you for booking with us and I hope you have the best time on board!

Posted 5 years ago

“Jill was extremely helpful. It's my first cruise so I had lot of questions she answered them all quickly and professionally. She has excellent customer service skills. She helped me with prices, dates, and interesting information. Thank you”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for your feedback and special mention to the ever helpful Gill. She is an asset to the River Voyages team and will be delighted with these comments. Have a wonderful cruise and thank you once again for booking.

Posted 5 years ago

“Together with a friend, my wife and I booked a Danube cruise with River voyages. When booking we received excellent service from Helen on Concierge and today when I contacted them with a query it was dealt with in a very efficient and courteous way by Janet I am quite impressed with the level of customer service. Thank you.”

Helpful Report

Posted 5 years ago

Good Evening Bernard Rogers, Thank you so much for your 5* feedback! It's fantastic to hear that you are pleased with the helpful service that Helen has provided you when assisting with your booking. Helen is a credit to our company and she will be very pleased to read your kind comments. We hope you have a fantastic holiday!

Posted 5 years ago

“Gillian Stark is an excellent envoy for River Voyages. She has a charming professional manner and excellent sales skills. I was disappointed initially as I requested an email response but was asked for a timed phone call which I thought was quite cheeky to be honest. However I decided to opt for a phone call which came at the exact time I'd requested and Gillian handled the rest. In other words, sold us on this holiday!”

Helpful Report

Posted 5 years ago

Good Evening, Thank you so much for your 5* feedback! It's fantastic to hear that you are pleased with the helpful service that Gillian Stark has provided you when assisting with your booking. Gillian is a credit to our company and she will be very pleased to read your kind comments. We hope you have a fantastic holiday!

Posted 5 years ago

“have used river voyages previously and had no hesitation in going back to Gill. As usual excellent service.”

Helpful Report

Posted 5 years ago

Hello Mrs Hilary Elizabeth Morrissey, It's fantastic to hear that you are pleased with the excellent service that Gill has provided you. Please be assured that She will be recognised for the service that she has provided. We hope you have a wonderful time on your cruise!

Posted 5 years ago

River Voyages is rated 4.8 based on 1,977 reviews