River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,966 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

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4.8

Based on 1,966 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked with Shirley McCue who is fantastic.”

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Posted 5 months ago

“Very pleased with the service and the quality of the attention given over the phone.”

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Posted 6 months ago

“Good attention from Ross. Sorted out problems and booking for us.”

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Posted 6 months ago

“We were looking to book a cruise at short notice due to changes in our travel plans, we called Ross from River Voyages, and in short time, he had us organised for a European Gems cruise. As we were already abroad and our plans were a bit fluid and not per the standard APT offering, this proved no problem and all was sorted. So far we have had great communication and follow up, which has been reassuring for us.”

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Posted 6 months ago

“Erin Nadine is knowledgeable, friendly and efficient. Able to offer comprehensive service and prices which beat booking direct. we have used on a number of occasions and never disappointed. First class.”

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Posted 6 months ago

“Exceptional service was provided and all options were clearly explained.”

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Posted 6 months ago

“Beautiful River well organised.”

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Posted 6 months ago

“We received very helpful assistance from Emma who checked the procedures for us when there were concerns about last minute flight cancellations as there were issues at Gatwick Airport. Emma responded quickly and helped to reassure us. The booking process was efficient and backed by paperwork to confirm every detail.”

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Posted 6 months ago

“I had a wonderfully easy booking experience with Claire on Tuesday. She was so friendly helpful and efficient. Initially she took time to chat as to my chosen cruise then was able to access my previous booking with you and from there on it was all plain sailing! Enquiry as to availability from my home airport was quickly checked and booking all done with no hassle. Confirmation and account all set up was with me the next day. Excellent service. Thank you!”

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Posted 6 months ago

“Very helpful. Found a better deal than i could find”

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Posted 6 months ago

“Tara was so helpful and made our booking trouble free.”

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Posted 6 months ago

“Freddie made booking easy”

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Posted 6 months ago

“Took several attempts to get through on phone and some long waits on hold but my booking well handled by Shelly”

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Posted 6 months ago

“Good informative website, easy enough to find what you are looking for and more besides. Third time of using River Voyages, Erin is an absolute delight to book your holiday with. Ever patient and super helpful.”

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Posted 6 months ago

“Customer care was fantastic on this river cruise. Everything was planned to the finest detail and the staff were very professional. However, when I had to cancel a pre-planned excursion due to I'll health my payment was not refunded and there was no route to appeal other than a request to the Cruise Director, nor did I receive feedback on the reasons for this or even whether they had considered my request. This showed inflexibility by the accounts team. Given that most excursions can be reserved right up to the last minute at no extra cost I have learned my lesson - no more pre-booking!”

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Posted 7 months ago

“Pretty good!”

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Posted 7 months ago

“We have just booked a river cruise with Shirley. She is professional, very helpful and friendly. She kept in prompt contact throughout the process. Excellent service,”

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Posted 7 months ago

“Excellent service from helpful staff. All documents sent as advised.”

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Posted 7 months ago

“Tara was excellent in helping me find the right river cruise to suit me. She was very patient, looking at different options for me. I would definitely book with river voyages again and hopefully with Tara.”

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Posted 7 months ago

“This is the third time I have booked with Emma and she is delightful to work with. I look forward to the Christmas markets for the third time! Thanks Emma for the prompt replies and the timely follow-ups.”

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Posted 7 months ago

River Voyages is rated 4.8 based on 1,966 reviews