River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jill was extremely helpful. It's my first cruise so I had lot of questions she answered them all quickly and professionally. She has excellent customer service skills. She helped me with prices, dates, and interesting information. Thank you”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for your feedback and special mention to the ever helpful Gill. She is an asset to the River Voyages team and will be delighted with these comments. Have a wonderful cruise and thank you once again for booking.

Posted 5 years ago

“Together with a friend, my wife and I booked a Danube cruise with River voyages. When booking we received excellent service from Helen on Concierge and today when I contacted them with a query it was dealt with in a very efficient and courteous way by Janet I am quite impressed with the level of customer service. Thank you.”

Helpful Report

Posted 5 years ago

Good Evening Bernard Rogers, Thank you so much for your 5* feedback! It's fantastic to hear that you are pleased with the helpful service that Helen has provided you when assisting with your booking. Helen is a credit to our company and she will be very pleased to read your kind comments. We hope you have a fantastic holiday!

Posted 5 years ago

“Gillian Stark is an excellent envoy for River Voyages. She has a charming professional manner and excellent sales skills. I was disappointed initially as I requested an email response but was asked for a timed phone call which I thought was quite cheeky to be honest. However I decided to opt for a phone call which came at the exact time I'd requested and Gillian handled the rest. In other words, sold us on this holiday!”

Helpful Report

Posted 5 years ago

Good Evening, Thank you so much for your 5* feedback! It's fantastic to hear that you are pleased with the helpful service that Gillian Stark has provided you when assisting with your booking. Gillian is a credit to our company and she will be very pleased to read your kind comments. We hope you have a fantastic holiday!

Posted 5 years ago

“have used river voyages previously and had no hesitation in going back to Gill. As usual excellent service.”

Helpful Report

Posted 5 years ago

Hello Mrs Hilary Elizabeth Morrissey, It's fantastic to hear that you are pleased with the excellent service that Gill has provided you. Please be assured that She will be recognised for the service that she has provided. We hope you have a wonderful time on your cruise!

Posted 5 years ago

“Organised our river cruise for 2020 very efficiently at an excellent price. Very happy with that.”

Helpful Report

Posted 5 years ago

Good Afternoon Lynn Lumley, Thank you for your 5 star review and wonderful comments. We are pleased to hear you are happy with the service and price that was provided. Have a fabulous cruise next year and thank you for booking!

Posted 5 years ago

“The service was excellent- we were giving up hope in finding an affordable river cruise. Gill made it all very easy & booked us an amazing trip. Everything included & a balcony. Thank you.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you very much for your 5 star review and special mention to the efficient Gill. She always goes above and beyond for her customers and we are pleased to hear you are happy with the service you received. Have a wonderful time on your cruise and thank you for booking.

Posted 5 years ago

“Efficient helpful and friendly service when booking our 2020 cruise yesterday.”

Helpful Report

Posted 5 years ago

Good Evening, Thank you for your five star review and your kind words about our efficient concierges. We hope you have a wonderful holiday!

Posted 5 years ago

“Keeley was very helpful and answered all my questions very professionally”

Helpful Report

Posted 5 years ago

Dear Sue Grange, We would like to take this opportunity to thank you for choosing to book with River Voyages and taking the time to review the helpful and attentive service that Keeley has provided you. Have a fantastic time on your holiday!

Posted 5 years ago

“Gill was very helpful patient and thoughtful”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for your 5 star review and special mention to the helpful Gill. She will be thrilled with these comments and we are glad you are pleased with the service she provided. Have a fantastic time on your cruise and thank you once again for booking.

Posted 5 years ago

“Excellent service from Gill. Friendly and efficient . 5* rating”

Helpful Report

Posted 5 years ago

Hi Linda, Thank you very much for your kind comments. It's great to hear that you are happy with the friendly and efficient service that you have received from ourselves. Thank you for choosing River Voyages. We hope you have a lovely time on your holiday!

Posted 5 years ago

“Quick and efficient. Attention to detail of our requirements was first class.”

Helpful Report

Posted 5 years ago

Dear Mr Eric Lord, Thank you for your feedback. It's great to hear that you are pleased with the efficient and first class service that you have received from ourselves. We hope you have a brilliant time on your holiday!

Posted 5 years ago

“Thanks for all you’re help🙂 we will be back for more”

Helpful Report

Posted 5 years ago

Hello Mick H, Thank you so much for your feedback. It's great to hear that you are happy with the service that you have received from ourselves. Thank you from choosing River Voyages.

Posted 5 years ago

“Very quick and professional well happy with everything will use this company again thanks again Michael”

Helpful Report

Posted 5 years ago

Good Evening, Thank you so much for your excellent feedback. It's wonderful to hear that you are pleased with the efficient and professional service that you have received from ourselves. We hope you have a lovely time on your holiday!

Posted 5 years ago

“Very polite and knowledgeable staff. Made it easy for me to understand and book.”

Helpful Report

Posted 5 years ago

Good Evening, Thank you very much for your 5 star review and wonderful comments regarding our concierge. We are pleased your booking journey was straight forward. Have a fantastic time on your cruise and thank you for booking.

Posted 5 years ago

“Great selection good prices and an excellent representative understanding my requirements and fulfilling my holiday needs”

Helpful Report

Posted 5 years ago

Good Afternoon Lord Stanley Perry, Thank you very much for your 5 star review and kind comments regarding the service you were provided. Have a wonderful cruise and thank you for booking.

Posted 5 years ago

“I had a few queries concerning my booked river cruise, which Janet Cain helped me with. Her assistance and professionalism was excellent.”

Helpful Report

Posted 5 years ago

Thank you Dr Waddington for your lovely comments. We are very happy to hear that you are pleased with the professional and excellent service that you have received from our concierge Janet Cain. Janet is a fantastic member of our team who will always go above and beyond to assist with your customers. Thank you for choosing River Voyages. We hope you have a brilliant time on your holiday!

Posted 5 years ago

“I have to say that the river cruise was one of the best holidays I’ve had!! It was busy and packed with lots of interesting well organised trips, and one didn’t want miss anything!! The first part of the holiday was really really hot, but the ship was very comfortable and cool. But did not get off in Cologne because it was 41 deg! Having Eva Schloss on board was amazing. All the local guides were good and our cruise director was so patient and efficient.”

Helpful Report

Posted 5 years ago

Good Afternoon, Many thanks for taking the time to leave your 5* feedback on the wonderful time that you had on your River Cruise. It sounds like you had a lovely time despite the high temperatures! Thank you for choosing River Voyages. We hope to assist with your bookings in the future.

Posted 5 years ago

“I was so looking forward to our river cruise and hotel stay with river voyages,unfortunately i had a fall and broke my Olectranon (Elbow) River Voyages were brilliant,very helpful re:my cancellation of our holiday, we could not have been treated better. Our thanks go to Emma and also Sarah Evans who were both friendly,Helpful and very reassuring. We will be booking as soon as i'm mended. regards |Lynne Lethbridge”

Helpful Report

Posted 5 years ago

Good Afternoon Linda LETHBRIDGE, Many thanks for your feedback. It's fantastic to hear that you are pleased with the excellent service that you have received from our concierges Emma and Sarah Evans who assisted with your booking in a helpful manner. We would like to wish you a fantastic time on your cruise!

Posted 5 years ago

“Good and very efficient”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for your feedback and 5 star review on our concierge. We hope you have a lovely cruise and thank you for booking with us.

Posted 5 years ago

“Danielle Wynn was very helpful and efficient and solved the issues with my booking. Thank you!”

Helpful Report

Posted 5 years ago

Good Afternoon Benjamin Dembo, Thank you very much for your review on the exceptional Danielle. She is an asset to the team and will be thrilled with this feedback. Have a wonderful cruise!

Posted 5 years ago

River Voyages is rated 4.8 based on 1,977 reviews