River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Enjoyed River itinerary Food very good Staff very friendly and helpful only comment we were disappointed in what could be termed lack of communication of some considered important information”

Helpful Report

Posted 2 years ago

“Holiday spoiled by poor flights, lost luggage and cancelled return flights.”

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Posted 2 years ago

“Helen passed our request onto Erin who has been so helpful and quick to respond to all our questions and get our river cruise booked. I cannot praise her enough. Thank you River Voyages we are so looking forward to our first river cruise!”

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Posted 2 years ago

“We tried contacting them to ask questions about their cruise offerings. Most of the times, the answering service would cut off without being able to speak to somebody. The two times we got through they both said they would have to get back to us and then no one ever called back. Their prices are excellent but their customer service is dreadful Avoid wasting you time, look elsewhere.”

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Posted 2 years ago

“Always friendly and efficient.”

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Posted 2 years ago

“Received a Great service and a great customer service offered”

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Posted 2 years ago

“Good, knowledgeable and helpful, and as importantly, friendly and easy to deal with”

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Posted 2 years ago

“Extremely friendly and helpful service, felt as though you were a valid customer”

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Posted 2 years ago

“Excellent as usual. Very efficient. Erin went to a great deal of trouble on our behalf and we have a lovely holiday booked! Thank you”

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Posted 2 years ago

“Booked the Emerald Danube river cruise Prague and Danube Explorer with River Voyages, Sandie Collier, cruise specialist was very helpful and informative.”

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Posted 2 years ago

“Super service from Sandie........ good to be back following Covid”

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Posted 2 years ago

“Very good telephone service”

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Posted 2 years ago

“Erin was really fantastic she knew exactly what I needed as someone with mobility issues”

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Posted 3 years ago

“I was very excited about the Danube Yuletide cruise as it was at a price we were able to afford , however despite the price being ‘ live’ when I rang the number for booking , I was told that deal was no longer available and that it would now cost over a £1200 pp a price hike of £400 pp, the concierge was very friendly and I was persuaded to go for the Rhine cruise as an alternative at over £929 pp but I am left feeling duped that the offer was not upheld on the Danube cruise which was the reason I had looked into this river voyage in the first instance. What a pity the company doesn’t honour their advertising. Not sure if I’d recommend this to friends . We had friends interested in joining us on the Danube trip but as the offer was no longer available on the Danube, they declined to join us on the Rhine cruise.Despite leaving my contact details with someone at 9am, I also had to call 3 hours after to try and get someone to return my call as there was no call back. Rebecca who dealt with my enquiry and booking was super friendly though.”

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Posted 3 years ago

“Excellent service ..... very happy with our future booking”

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Posted 3 years ago

“We gave Emma our requirements for a French river cruise and she came back with a great deal for a Rhone/Soane cruise. Ten out of ten for Emma!”

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Posted 3 years ago

“Our Cruise Concierge, Erin, was very friendly, helpful + concientious and was able to answer all our queries. We are now looking forward to our Wedding Anniversary cruise on the Moselle, + the 2 other cruises booked with you for 2022.”

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Posted 3 years ago

“Fast efficient service , friendly helpful advise .”

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Posted 3 years ago

“Fast efficient service , friendly helpful advise .”

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Posted 3 years ago

“very professional and helpful service”

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Posted 3 years ago

River Voyages is rated 4.8 based on 1,977 reviews