“Sent ti wrong address realised soon as ordered sent email, didn't receive rang up when email said was delivered rang uo very unhelpful more a less my fault not checking nothing they could do”
Thank you for reaching out. After reviewing your order in detail, I can confirm that it was placed on Friday, 31st October at 6:00 AM with the delivery address you provided at the time of purchase. As our offices operate Monday to Friday from 08:30 AM to 5:00 PM, this was outside our business hours.
We send confirmation emails immediately after an order is placed, which allows customers to review and verify all details, including the shipping address. We also provide a 30-minute window for any changes before processing begins. In this case, your order was dispatched the same day, and a shipping confirmation was sent to you at 14:16 PM.
When you contacted us on Friday 31st October, an email was initially sent to us stating the address which you had entered as your shipping address. When you sent your next email/phone-call, the order had already been delivered or was en-route to the address specified during checkout. If the parcel is refused and returned to us, we will issue a full refund promptly upon receipt.
We appreciate your understanding and remain available should you have any further questions.
Warm wishes
Team Ringtons
Hi Pauline,
Thank you for your fantastic review! We’re delighted to hear that your ordering experience was easy and that your goods arrived quickly. Your feedback truly brightens our day!
Warm wishes,
Team Ringtons
“I placed an order as a birthday gift in plenty of time, birthday has gone and now told only part of the order has been dispatched, looks like it’s time for Ringtons to manage deliveries in house again, rather than get other companies to make them unreliable.”
Hi Robert,
Thank you for your feedback. We're truly sorry to hear about the delays with your order, especially when it was intended as a birthday gift. We understand how disappointing this must be, and we appreciate you bringing this to our attention.
We are aware there has been a delay on our Breakfast Tea Bundle. I have of course forward your feedback onto our online team who will resolve this for you. In the meantime, thank you for your patience, we appreciate it.
Warm regards,
Team Ringtons
“I came across Ringtones on FBook. I gave them a try and ordered ever since. Proper British cuppa. Quality biscuits. Even the two T towels I bought were very pretty and good thick quality. Ringtones takes me back as a child, good quality . Quality bakes, biscuits & tea . And they make, like grandma used to .”
Hi Cammie,
Thank you so much for your wonderful review! We're thrilled to hear that our products remind you of childhood memories. Your support means the world to us!
Warm wishes,
Team Ringtons
Hi Steven,
Thank you for your lovely review! We're thrilled to hear you enjoyed our products and that you'll be back for more. Your support is greatly appreciated!
Warm wishes,
Team Ringtons
Hi Yvonne,
Thank you for your lovely review! We’re delighted to hear that you find our hampers to be such great value. Your support is truly appreciated, and we can’t wait to see you again soon!
Warm regards,
Team Ringtons
“Ordered a few bits for Christmas, but have had them before So expecting the same high quality
As usual the service from order time till delivery was exceptional. Can’t do without my Ringtons Gold Tea”
Hi Elaine,
Thank you for your wonderful review! We're so pleased to hear that you're expecting the same high quality from us and that our service has met your expectations. It's great to know you can't do without your Ringtons Gold Tea, your loyalty truly means a lot to us!
Warm wishes,
Team Ringtons
Hi Andy,
Thank you for your fantastic review! We're so glad to hear that you received excellent service and that your order arrived quickly. Your recommendation truly means a lot to us, and we can't wait to see you again!
Warm regards,
Team Ringtons
“This was a birthday gift for a special birthday. Products were presented nicely and tasted same.
Received on time by Royal mail
Would recommend to anyone who is looking for a special gift to someone who is a tea/ coffee drinker”
Hi there,
Thank you so much for your wonderful review! We're thrilled to hear that your birthday gift was well-received and that everything arrived on time. It's fantastic to know that our products made such a special occasion even more memorable. Your recommendation means the world to us!
Warm regards,
Team Ringtons
Hi Keith,
Thank you for your fantastic review! We’re so delighted to hear that you found our ordering process easy and enjoyed the super fast delivery. It's wonderful to know our biscuits hit the spot for you! Your satisfaction is what we strive for, and your feedback means a lot to us.
Best wishes,
Team Ringtons
“This is the second time we have had your hamper and the quality and value for money are excellent. They are a super gift for relatives and friends. Keep up the good service.”
Thank you so much for your lovely review! We’re thrilled to hear you enjoyed our hampers once again and that you found them to be of excellent quality and value. It means a lot to us that you consider them a super gift for your loved ones. We’re always committed to maintaining our high level of service!
Warm wishes,
Team Ringtons
Hi Margaret,
Thank you for taking the time to share your experience with us. We’re so glad to hear that you love Ringtons! However, we sincerely apologise for the condition of your box in which your order arrived. Your feedback is important to us, but good to know no items were damaged.
We truly appreciate your support and understanding.
Warm regards,
Team Ringtons
“Pleased with the quickness of delivery but i must say i am very disappointed in the size of the boxes of the brazil nuts , they used to be so much bigger”
Hi Suzanne,
We are so pleased that your order arrived quickly for you. We’re so sorry you’re disappointed in the size of the boxes this year. The cost of cocoa has risen significantly, and because of this we had to rethink the product size to make sure we kept the quality, which we care deeply about, while still keeping it accessible. We chose to reduce the pack size so the chocolates remain just as you know and love them. We’ve worked hard to balance quality, value and affordability during a challenging time, and we truly appreciate your feedback and support.
Warm wishes.
Team Ringtons
“.Easy site to use. Order arrived quickly.
I just love hearing the door bell and seeing the Ringtones man standing there, had to order on line this time as I was out when he called.”
Hi Patricia,
Thank you for your wonderful review! We’re delighted to hear that you found our site easy to use and that your order arrived quickly. It's always a joy to know our salespeople bring a smile to your day! If you miss your salesperson again, our customer care team are always happy to pass messages on to our sales teams (saves you ordering online) Tel 0800 052 2440
Warm wishes,
Team Ringtons
“This is my 3rd year of ordering from the Xmas list the products are great fab prices and quick delivery I'm very pleased with it all and would highly recommend”
Hi Lyn,
Thank you so much for your wonderful review! We’re thrilled to hear that you've been enjoying our products for three years now. It's fantastic to know that you find great value in our products and appreciate our quick delivery. Your recommendation means the world to us!
Warm wishes,
Team Ringtons
Hi Christopher,
Thank you for your wonderful review! We’re thrilled to hear you had a great experience with our service and that you loved our products. It’s fantastic to know that our hampers are making a positive impression! Your kind words inspire us to keep delivering the best.
Warm wishes,
Team Ringtons
Hi there,
Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your box last Christmas and it's fantastic to know that you chose to share the joy with everyone this year. Your support means so much to us, and we hope your afternoon tea boxes bring smiles all around!
Warm regards,
Team Ringtons
Hi Louise,
Thank you so much for your wonderful review! We're thrilled to hear that your order arrived quickly and that you loved what you received. Your satisfaction is our top priority, and your feedback truly brightens our day!
Warm wishes,
Team Ringtons
“Bought a biscuit hamper as a present for christmas, arrived on time and really well packaged, nice packaging and contents all intact, looks really nice, hopefully recipient will enjoy. Would recommend.”
Hi Anne,
Thank you so much for your wonderful review! We’re delighted to hear that the biscuit hamper arrived on time and in perfect condition. It's always our aim to provide that special touch with our packaging and products. We hope the recipient enjoys it as much as you enjoyed gifting it! Your recommendation truly means a lot to us.
Warm regards,
Team Ringtons
Hi Susan,
Thank you so much for your fantastic review! We're thrilled to hear that you found our hampers perfect for both occasions and that they were delivered so quickly. Your feedback is incredibly valuable to us, and we're grateful for your support!
Best wishes,
Team Ringtons
English
