Hi Penelope,
Thank you so much for the fantastic 5-star review! We’re really delighted you're happy with our products and service. 😊☕🎁
Warm regards,
Team Ringtons
“Recent purchase has not yet been tried as all the items are for Christmas presents. I am sure based on previous items purchased they will be excellent”
Hi Steve,
Thank you so much for the fantastic 5-star review! We’re really glad to hear the items are all set for Christmas gifts and that you have confidence they’ll be excellent based on previous purchases.😊🎄🎁
Warm regards,
Team Ringtons
“My recent order was delivered in good time but as can be seen from the photos the packaging was not in good shape. We opened two packets of biscuits and they were broken into small pieces. I am hoping the remainder of the products are not the same but as they are for Christmas presents I will have to wait and see. I am very disappointed with the courier service and will not be ordering again if this is the courier Ringtons use.
I have bought on many previous occasions from the Ringtons driver who delivers in my village, as have many of my clients, and the products have been exceptional both in taste and value for money.
Thank you for your time.
Patricia Horne”
Hi Patricia,
I’m really sorry to hear your order arrived with damaged packaging and biscuits. That’s not the experience we want for you, especially for Christmas gifts.
We’d like to make this right. Please could you contact our customer care team on 0800 052 2440 or tea@ringtons.co.uk with your order number and confirm which items were broken? If you have photos, they would help us sort this quickly for you.
Warm regards,
Team Ringtons
Hi Jill,
Thank you so much for the fantastic 5-star review! We’re really glad the ordering was easy and that you found lovely gifts to choose from.. 😊🎁
Warm regards,
Team Ringtons
“I love tea. Tea is wonderful. Ringtons tea is now something wonderful that I love having tried it for the first time. So much so that I now have 600 tea bags of tasty goodness to get through. Gold, breakfast and traditional varieties are all tasting superb and will be purchased again.”
Hi Kevin,
Thanks so much for the fantastic 5-star review! We’re thrilled you’re enjoying our teas, 600 bags and counting is amazing to hear. We appreciate your support and look forward to seeing you again with your Gold, Breakfast, and Traditional favourites.😊☕
Warm regards,
Team Ringtons
Hi Margaret,
Thank you so much for the fantastic 5-star review! We’re thrilled to hear you’ve trusted Ringtons for many years and that we’ve always met your expectations.😊☕
Warm regards,
Team Ringtons
“Al products buy from this company is taste.
I have bought alot of gifts for family and friends and I buy different teas mainly decaffine from you as I find it better than shop bought.”
Hi Yvette,
Thank you so much for the fantastic 5-star review! We're thrilled you enjoy our teas, especially the decaf options, and that you find them great for gifts. We appreciate your support and loyalty.😊☕
Warm regards,
Team Ringtons
“I ordered 2 hampers on Saturday morning, they arrived by 3pm on Sunday. Excellent service. They are beautifully packed and am sure they’re full of quality products as usual. They’re gifts but I don’t really want to part with them. Well done Ringtons”
Hi Kath,
Thank you so much for the fantastic 5-star review! We’re delighted you loved the hampers and that they arrived so quickly. We appreciate your kind words and hope the gifts bring joy.😊🎄🎁
Warm regards,
Team Ringtons
Hi Mr,
Thank you so much for the fantastic 5-star review! We’re delighted you think the gift is beautiful for your brother, we hope he enjoys it 😊☕🎁
Warm regards,
Team Ringtons
Hi Elizabeth,
Thank you for sharing your feedback. Our Monty box is designed as a quick dispatch item so it gets posted in the box as seen on our website. I'm sorry if you missed the information section where it says 'Please note that the box in the image is also used as the dispatch outer.'
If you ever need help deciding which gift item would be best please contact our customer care team and they will be happy to help you 😊
Warm regards,
Team Ringtons
Hi Sharon,
Thank you so much for the fantastic 5-star review! We’re glad you find our brand trusted, and that ordering via the website and the delivery tracking worked well for you.👍 😊
Warm regards,
Team Ringtons
“First time ordering biscuits and mint chocolates from Ringtons. My order was well packaged and delivered quickly. So far I have enjoyed every biscuits, can't get over how big the ginger snaps were and such a great crunch. Cherry bakewell were delicious and just right. Tiffin was delicious not enough in a packet for me. Oat biscuits which are sugar free are again delicious with a good crunch. Brazil nut cookies are so full of nuts and I like that you have chopped the nuts. Can't comment on the rest of my delivery because I still have to eat them. The mint chocolates are delicious and such a nice mint flavour.”
Hi Karen,
We are over the moon to hear you're happy with your goodies! Thank you so much for taking the time to leave us such a kind review!👍 😊
Warm regards,
Team Ringtons
“This Christmas I decided to buy a couple of your lovely boxes of chocolate brazils for gifts. I was so suprised and saddened when they arrived. The box has shrunk incredibly. I would rather have paid a little more to have the previous size of chocolates. What was once a great gift just looks now quite small and cheap. Such a shame .”
Hi there,
Thanks so much for getting in touch and sharing your thoughts about our Chocolate Brazil Nuts, we really appreciate it. We wanted to mention first that we care deeply about the quality of our products, and that’s something we’ll never compromise on.
Over the last couple of years, the cost of cocoa has risen significantly, and like many others, we’ve really felt the impact.
Rather than change the chocolates themselves or push the price of the bigger box up too high, we made the decision to reduce the pack size and reduce the cost per box from £11.99 to £9.99. That way, the chocolates stay just as you know and love them but still remain affordable.
It wasn’t an easy choice, but we felt it was the fairest way to maintain the quality of the product while still making sure they’re accessible for our customers.
Please know we’re always working hard to balance quality, value and affordability, and we’re grateful for your understanding.
If you have any further concerns, please do get in touch with our customer care team on 0800 052 2440.
Warm regards,
Team Ringtons
“I am always concerned about deliver as I send the parcel to Italy.
The parcel has now been received and my Sister is delighted. The quality as always is excellent”
Hi Patricia,
Thank you so much for the fantastic 5-star review! We're glad to hear the parcel arrived in Italy safe and sound and that your sister is delighted with all the goodies.😊
Warm regards,
Team Ringtons
Hi there,
Thank you so much for the fantastic 5-star review! We’re glad you are happy with our products and service. We look forward to seeing you again.👍 😊
Warm regards,
Team Ringtons
“This was my first online order, mainly because I wanted the, legendary, chocolate brazils. However, I had forgotten how good the tea is- so much better than the supermarket tea. And the brazils did not disappointment either. Quick delivery too- very impressed!”
Hi Frederick,
Thank you so much for the fantastic 5-star review! We’re thrilled you think our Brazil nut chocolates are legenda legendary and our tea is the best. 😊☕
Warm regards,
Team Ringtons
