“Very pleased with the Xmas presents I have purchased. Useful, and beautifully presented. Will definitely use again. Fast deliveries too, making shopping so easy. Many thanks.”
Hi Maureen,
Thank you so much for the wonderful 5-star review! We’re thrilled you’re pleased with the Christmas presents and that everything arrived quickly. We’ll be here for you next time.😊🎄🎁
Warm regards,
Team Ringtons
Hi Neil,
Thank you so much for the fantastic 5-star review! We’re thrilled the gift idea hit the mark and that the delivery and presentation met your expectations. If you ever need anything, we’re here to help.
Warm regards,
Team Ringtons
“These are quality biscuits and cakes . The ginger snaps are fabulous and my diabetic husband loves the sugar free oat biscuits . Will certainly be ordering again !”
Hi Cathy,
Thank you so much for the wonderful 5-star review! We’re thrilled you love the ginger snaps and that the sugar-free oat biscuits are a hit for your husband. We look forward to your next order.
Warm regards,
Team Ringtons
“I love ringtones hampers for gifting but I always add an extra couple of ginger biscuits because they must be the best ginger snaps I have ever had , can't fault the quality”
Hi Colin,
Thank you so much for the wonderful 5-star review! We’re thrilled you love our hampers and that the ginger biscuits are such a hit. If you ever need anything, we’re here to help.😊🎄🎁
Warm regards,
Team Ringtons
“Smooth process from online ordering through to delivery. Bought as a gift and we know the recipient will be delighted. It goes without saying that the contents will be as delicious as ever. Great, thank you.”
Hi Amanda,
Thank you so much for the wonderful 5-star review! We’re thrilled the ordering process and delivery went smoothly and that the gift will delight the recipient. If you ever need anything, we’re here to help.😊🎄🎁
Warm regards,
Team Ringtons
“I ordered a lovely Christmas biscuit hamper as a gift but unfortunately the protective packaging was poor and the box arrived damaged. A couple of the other items were also slightly squashed but were not gifts so I wasn't too concerned. I contacted customer service, and whilst the emails were of a pleasant nature, the resolution was lacking. I had to return the damaged item to the post office (not easy with my working pattern) so they could donate the biscuits to charity, before I could receive a replacement or a refund. When I advised I needed to give the gift at the weekend, I simply received a 'sorry for the inconvenience and thank you for your understanding' response. It's basic service to have a goodwill offer in place but there doesn't appear to be one at Ringtons. Unlikely to order again in the future.”
Hi Victoria,
Thank you for taking the time to share your experience. I’m really sorry to hear the box arrived damaged and that the resolution didn't meet your expectations. I can understand why you’d be disappointed, especially when you needed a weekend gift.
As with any retail environment, we have a process in place that requires us to see photographs of the damages (thank you for sending those) and to return damages to resolve. This policy ensures fairness and consistency for all customers.
If you would like to return any items, please feel free to contact our Customer Care Team 0800 052 2440 or pop it in the post to our Freepost address which we have emailed to you previously.
Thank you for your understanding and continued support.
Kind regards,
Team Ringtons
Hi Jacqueline,
Thank you so much for the lovely 5-star review! We’re thrilled the gift is something you’ll use and that you’re happy with it. If you need anything, we’re here to help.😊🎄🎁
Kind regards,
Team Ringtons
Hi Liz,
Thank you so much for the wonderful 5-star review! We’re thrilled the gift box brought delight to the recipient and that you were happy with the service and quality. If you ever need anything, we’re here to help.😊☕🎁
Warm regards,
Team Ringtons
Hi Elizabeth,
Thank you so much for the brilliant 5-star review! We’re thrilled you loved the present and you have plenty of goodies to enjoy. If you ever need anything, we’re here to help.😊🎄🎁
Kind regards,
Team Ringtons
Hi Karen,
Thank you so much for the wonderful 5-star review! We’re delighted to hear the Christmas gifts were gorgeous and that the delivery exceeded your expectations. If you ever need anything, we’re here to help.😊🎄🎁
Kind regards,
Team Ringtons
Hi Susan,
Thank you so much for the wonderful 5-star review! We’re glad you think our products are worth the money. If you ever need anything, we’re here to help.😊☕
Kind regards,
Team Ringtons
Hi Beverly,
Thank you so much for the fantastic 5-star review! We’re thrilled you felt the service delivery was spot on. If you ever need anything, we’re here to help. 😊
Warm regards,
Team Ringtons
Hi Julie,
Thank you so much for the fantastic 5-star review! We’re thrilled everything looks first class and that you’re excited to give your gift. If you ever need anything, we’re here to help. 😊
Warm regards,
Team Ringtons
Hi G,
We could not have asked for a better review, thank you so much for your kindness!! We’re thrilled you’re enjoying everything from Ringtons and that the biscuits are delicious and unbeatable in your view. If you ever need anything, we’re here to help. 😊
Warm regards,
Team Ringtons
Hi Mary,
Thank you so much for the 5-star review! We’re glad the biscuits were perfect, and we appreciate your note about the box size, we’ll take that on board. If you ever need anything, we’re here to help. 😊
Warm regards,
Team Ringtons
“My order was sent to Birmingham, I moved to Northumberland from there 5 years ago. On a visit to see me, my friend got a real taste for your biscuits. So a considered order was placed, taking all tastes into account. Order arrived promptly, well packaged and surprisingly still unopened - 6 more sleeps 🌲🎅🏿”
Hi Lesley,
Thank you so much for the fantastic 5-star review! We’re thrilled the order arrived promptly. If you ever need anything, we’re here to help. 😊
Warm regards,
Team Ringtons
Hi Brenda,
Thank you so much for the fantastic 5-star review! We’re thrilled the Monty Box made a great Christmas present and that they were delighted with the contents. If you ever need anything, we’re here to help. 😊
Warm regards,
Team Ringtons
Hi Elizabeth,
Thank you so much for the 5-star review! We’re thrilled you enjoyed a perfect cup of tea and a tasty sultana cookie after your Christmas shopping. If you ever need anything, we’re here to help. 😊
Warm regards,
Team Ringtons
“I was introduced to Ringtons by a friend who has purchased many few years from them a few years running. It’s my third year buying Christmas hampers and still continue to buy. The hampers are very well made up and have a selection a treats. I would highly recommend Ringtons.”
Hi there,
Thank you so much for the fantastic 5-star review! We’re thrilled you’ve had such a positive experience with our hampers over the years and that you’ll continue to buy. If you ever need anything, we’re here to help. 😊
Kind regards,
Team Ringtons
“We discovered Ringtons tea when we visited an elderly relationship in Newcastle, and a cuppa there was delicious.
That was around ten years ago and we have ordered Ringtons teas ever since. (As well as biscuits and coffee)”
Hi Tom,
Thank you so much for the fantastic 5-star review! We’re thrilled to hear you’ve enjoyed Ringtons tea for so many years and that you still order with us. If you ever need anything, we’re here to help. 😊
Warm regards,
Team Ringtons
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