Hi Victoria,
Thanks so much for the lovely 5* review! We’re thrilled you’re enjoying the Northumbrian Gold blend and that it’s your go-to, yes it’s a real favourite here too.
If there’s anything else you’d like to explore or any new blends you’d like us to try, just let us know. We’re always here to help you find your next perfect brew.
Warm regards,
Team Ringtons
Kind regards,
Team Ringtons
“My Mum used to have the "tea man" as my children called him deliver before she passed 18 years ago.
We have fond memories of the service and excellent tea, biscuits and sweets treats we lookes forward to sharing, I was delighted to find your website after purchasing some favourites from a garden centre.
Excellent easy to navigate, site and so pleased that all our favourites were still available.
Apart from a problem with delivery, which was outwith your control, I still received a lovely email, which showed it was a person who had read and replied to me, and not a bot.
Have to say product quality has remained at the highest standard,with my now adult children devouring a substantial order faster than I expected.
A lovely traditional company, with amazing products and excellent service.
I can personally recommend the, Brazil nut chocolate cookies, teacakes, caramel wafers, Sutana cookies and toffees, our favourites andas good as they always were.
Also tried the Apple pie cookies, delicious, Triple chocolate cookies, disappear to quickly, and the Lemon and White chocolate cookies, light and not too sweet, all new to us but equally as fantastic quality.
If you're looking for a treat for yourself, or a gift for someone special I can honestly recommend you try Ringtons don't believe you'll be disappointed.”
Hi Carol,
Thank you so much for taking the time to share this with us. Your message truly means a lot.
It’s so lovely to hear your memories of the “tea man” and the special moments you shared as a family. Knowing that those traditions have stayed with you, and are now being enjoyed again by your own children, is really quite special for us to hear.
We’re delighted you found us again and that you enjoyed exploring the website and rediscovering your favourites. I’m sorry there was a hiccup with the delivery, but I’m really pleased our reply reassured you and felt personal, just as it should.
It’s wonderful to know that the quality is still living up to your expectations and that your family are enjoying everything just as much as before. Your kind words about the Brazil nut chocolate cookies, teacakes, caramel wafers, sultana cookies and toffees really made us smile, and we’re so glad you’ve discovered some new favourites too.
Thank you again for your recommendation and for being part of the Ringtons story across the years. It really does mean a great deal to us.
Kind regards,
Team Ringtons
Hi Susan,
Thanks so much for the lovely 5* review! We're thrilled you enjoyed the Parmesan bites, they are a personal favourite too.
Kind regards,
Team Ringtons
Hi Julie,
👍Thank you so much for taking the time leave us a 5* review. We're delighted you're happy with our products and service. 😊We appreciate your support and look forward to seeing you again.
Kind regards,
Team Ringtons
Hi Ann,
Thank you so much for the lovely 5* review! We’re thrilled you’re enjoying the biscuits and that your daughter introduced you to them. Delicious indeed!
Kind regards,
Team Ringtons
Hi Susan,
Thank you so much for taking the time leave us a great review. We're delighted you're happy with our products and service 😊
Kind regards,
Team Ringtons
Hi Jill,
Thank you for the 5* review! We’re delighted you find our tea and biscuits high quality and delicious. We’ll pass on your kind words to the team.
Kind regards,
Team Ringtons
Hi Judith,
Thank you for the 5* review! We’re delighted you enjoyed the tea and lemon biscuits and that the delivery was super speedy. We’ll pass on your kind words to the team.
Kind regards,
Team Ringtons
“Most of the stuff I ordered was perfect but the porridge had opened in transit so I emailed them and have got no response, which is shocking for a company like ringtons.”
Hi Hannah,
Thank you for your feedback. I’m really pleased to hear that most of your order arrived in perfect condition, although I am very sorry that the porridge had burst open in transit. I completely understand how frustrating that must have been.
I’d just like to reassure you that we did receive your email on 6th May at 17:40 and responded 7th May at 09:43 as we always aim to get back to our customers as quickly as possible when something isn’t right. I’m so sorry if it felt like you hadn’t heard from us, as that certainly wasn't the case.
Please contact our customer care team on 0800 052 2440 so we can happily arrange a refund or replacement for you.
Kind regards,
Team Ringtons
Hi Barbara,
👍Thank you so much for taking the time leave us a 5* review. We're delighted you're happy with our products and service. 😊We’ll pass on your kind words to the team.
Kind regards,
Team Ringtons
“I love Ringtons, everything from sweet treats to a cuppa
I had a box of another well known tea bags in my larder and thought I should use them, absolutely awful, decided to cut my losses and turf them out
Ringtons for me every time”
Hi Ruth,
Thank you for the 5* review! We’re thrilled you love Ringtons and that you’ve found our tea a clear win over the other tea bags. We’ll pass on your kind words to the team.
Kind regards,
Team Ringtons
“From what I have tasted on my recent Ringtons purchase, everything is delicious, from the biscuits to the chocolates but there are a few things I have yet to try. I am looking forward to my next visit from David when I return from holiday.”
Hi Karl,
Thank you for the 5* review! We’re delighted you’re enjoying everything from the biscuits to the chocolates, and that you’re looking forward to your next visit from David. We’ll pass on your kind words to the team.
Kind regards,
Team Ringtons
Hi Stuart,
👍Thank you for your 5* review 😊 We’re thrilled you think our ginger biscuits are the best in the world. We’ll pass on your kind words to the team.
Kind regards,
Team Ringtons
“Excellent quality tea! Best tea bags I've found, particularly their Gold tea bags, and far better than all the well known brands. Keep it up, Ringtons!”
Hi Carl,
Thank you for the 5-star feedback! We’re thrilled you love the Gold tea bags and think they’re the best. We’ll pass on your kind words to the team.
Kind regards,
Team Ringtons
Hi June,
Thank you for the 5-star feedback! We’re thrilled you love your Ringtons goodies, and that delivery was on time with great quality.
Kind regards,
Team Ringtons
Hi Pamela,
👍 We’re delighted you're happy with our products and service. Thank you so much for taking the time leave us a 5* review. 😊
Kind regards,
Team Ringtons
“We love your biscuits, particularly the shortbread selection and the ginger biscuits. We also buy from your van man every four weeks and would like to see the shortbread box on there. And not just at christmas time.”
Hi Ruth,
Thank you for the wonderful 5-star review! We’re thrilled you love the biscuits, especially the shortbread and ginger snaps. We’ll pass your suggestion about adding the shortbread box to the van routes to the team.
Kind regards,
Team Ringtons
Hi Mark,
Thank you for the 5-star feedback and for ordering again. We’re sorry that a large number arrived broken/chipped this time. Please contact our customer care team on 0800 052 2440 and we'll look into this for you. We’ll also pass your feedback to our packing team to prevent this in future.
Kind regards,
Team Ringtons
