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Rimmers Music Reviews

4.8 Rating 4,265 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,265 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 8th December 2025
Simon
Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
160
Anonymous
Anonymous  // 01/01/2019
I recently purchased a digital piano from Rimmers, having not previously bought anything from them. I found their prices to be the best around and their customer service was excellent. I had a number of questions about my purchase and their staff were very responsive, responding promptly and were friendly and knowledgeable. My order came from Casio and Rimmers kept me informed of progress and delivered the piano when they said they would. Highly recommended.
Helpful Report
Posted 5 years ago
NEVER DEAL WITH THIS COMPANY !!! after ordering a new roland drumkit for £1249. from rimmers ..claiming it would be ready next working day .it took a week to del, Minus a foot pedal after much emailing back and forth , only to find they sent TWO different frameworks !!! never answered their phonelines and bad aftersales ...please beware and expect a rotten service.....should be called Rotten Music ?
Helpful Report
Posted 5 years ago
Hi We do feel this review is unfair. We tried really hard to look after this customer and gave a free of charge upgraded pedal. With regard to the stand, we have given the customer information to contact Roland, the supplier as they have confirmed we have supplied the correct stand. We have a voicemail system and always call people back quickly if they leave a message. I would suggest never dealing with this customer. Totally unfair and unreasonable. Regards Cathy
Posted 5 years ago
Service is good but i think they want to go to school to lean how to pack the item .Has for the Yamaha PRS-S670 Keyboard ok ! Up to now considering it's a demo model thanks
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Posted 5 years ago
I ordered a guitar for my young grandson, easy website to follow, order and pay, it was a sale bargain. . The guitar arrived in less than 48 hours, and well packaged. I'm sure he will be thrilled with it.
Helpful Report
Posted 5 years ago
After some initial issues with our shipment not arriving due to being lost by Rimmer's Music courier partner, Kathy located our goods a few days later and contacted us to arrange redelivery via one of the Rimmers staff which was greatly appreciated. Many thanks
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Posted 5 years ago
Fantastic customer service at Rimmers Music! Martin at Leyland went above and beyond to offer remote advice about selling an old organ. Very pleased with my purchase and delivery. It is also good to feel that Rimmers is there for their customers even after they've bought an instrument. Many thanks!
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Posted 5 years ago
Best price, fast delivery. all good.
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Posted 5 years ago
Everything is great!
Rimmers Music 5 star review on 14th December 2020 Rimmers Music 5 star review on 14th December 2020
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Posted 5 years ago
Well packaged and speedy delivery. Would definitely recommend
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Posted 5 years ago
Cheapest in the market. Excellent
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Posted 5 years ago
The keyboard arrived in very good time, and I was contacted very quickly on Monday morning about a possible change to the order following a contact from me on a Sunday. Altogether very smooth.
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Posted 5 years ago
Excellent service. Was kept up to date on my order. Goods arrived on time
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Posted 5 years ago
The Yamaha THR5 amp I bought was cheaper than a lot of the big online retailers and it was sent out very quickly. I bought a keyboard a while back too and that was also a very positive experience.
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Posted 5 years ago
Great service - ordering, tracking, delivery all really efficient. Thank you!
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Posted 5 years ago
Superb guitar superb service
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Posted 5 years ago
Lovely quality keyboard stand, well packaged. Delivery was when stated. Very pleased with purchase and delivery, would buy from them again.
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Posted 5 years ago
Very annoying with emails all the time especially when I have unsubscribe a number of times!!!!
Helpful Report
Posted 5 years ago
Hi If you get in touch we can get you unsubscribed straight away. If you email customerservice@rimmersmusic.co.uk Thank you Cathy
Posted 5 years ago
Excellent service
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Posted 5 years ago
From ordering to delivery amazing service. Had been let down at the last minute by another company.Rimmers came to the rescue. So fast from ordering on line to delivery would recommend the service. Thank you for your speedy response and also the personnel service on the phone especially during these challenging times.
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Posted 5 years ago
First class service! Very happy with the entire buying experience.
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Posted 5 years ago
Rimmers Music is rated 4.8 based on 4,265 reviews