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Rimmers Music Reviews

4.8 Rating 4,265 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,265 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 8th December 2025
Simon
Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
160
Anonymous
Anonymous  // 01/01/2019
Excellent, top product ,good price, quick delivery
Helpful Report
Posted 5 years ago
Fantastic price ((£50 less than elsewhere) delivery was amazing (nextday) well infomed too - cheers!
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Posted 5 years ago
Great service! Best price!
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Posted 5 years ago
I few months ago I ordered a keyboard from Rimmers Music it was supposed to be delivered by the end of the week, however it did not arrive until the next week. The customer service was really poor considering the value of the product I was buying. They do not even provide a number to phone if you have any problems and only replied to my emails at 5:30PM (probably at the end of their work day). I still haven't heard a response or apology from them with regards to my most recent email (about a month ago).
Helpful Report
Posted 5 years ago
Hi We do apologise for the delay with your order. We have a phone number on the front page of our site which is clearly displayed. We also do not have a practise of only answering emails at 5.30pm we answer them all day as there is a constant flow. Regards Cathy
Posted 5 years ago
Not opened the item yet as it is a Christmas present. I can comment on the delivery though. It was prompt, next day after ordering it. I rang the Leyland shop to ask a query and it was dealt with efficiently and politely. Given 5 stars on the assumption it will be fine when opened.
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Posted 5 years ago
Wanted to buy a digital piano. Contacted a number of shops UK wide. Rimmers provided excellent advice on a number of possibilities. Decided to purchase a Yamaha CSP 170. Bought it on Wednesday, it was delivered on Friday. Fantastic piano. Rimmers after sales service very professional. As Tina Turner said...Simply the best.
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Posted 5 years ago
Lovely staff, very accommodating. Great quality instruments and fantastic prices. 10/10
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Posted 5 years ago
Very good service and happy with my order, my only complaint would be that I would have expected there to be more packaging around the guitar than the fender box that it would have had from factory, there was a large ding in the top corner of the box and I was concerned that the guitar would be damaged when it was first handed to me by the delivery driver, luckily all was good when the packaging was removed, overall a very good experience buying from rimmers and I would again, I understand the want to reduce the use of packaging for environmental reasons but I personally would prefer the instrument to be more protected.
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Posted 5 years ago
Excellent service. Free delivery. Great prices. Cheapest around.
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Posted 5 years ago
The Customer Service Team at Rimmers is superb - This means that when you leave a message, then they do call you back. We are in a pandemic and Fender have to ship to their base in Europe who ship to Rimmers and then to me, so it took time but it wasn't Rimmers fault - And when I asked for reassurance, I got it. What more do you need than patience? Now a very happy owner of a bass and amp and the price cannot be matched elsewhere (and, yes, I did ask elsewhere).
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Posted 5 years ago
Great service, good price, prompt delivery happy piano player as arrived just in time for Grade 2 exam practice.
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Posted 5 years ago
Great item great delivery thanks
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Posted 5 years ago
The guitar arrived very promptly and was well packaged. As good as new condition.
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Posted 5 years ago
You sent me the wrong item. I want to replace it pls. Thank you
Helpful Report
Posted 5 years ago
Hi Unfortunately without knowing who you are are any order reference we are unable to help resolve this. If you can please provide us with some information ideally to customerservice@rimmersmusic.co.uk rather than on the review platform. Thank you Cathy
Posted 5 years ago
Just purchased a P125 keyboard and so pleased with it, delivery was within 5 days also. Initially I rang and spoke to someone asking what I would like to buy alongside the P125 and they were extremely helpful, definitely use them again for any future accessories etc.
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Posted 5 years ago
Purchased as a Xmas present so it has not yet been used. Ordering, delivery and price were all spot on.
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Posted 5 years ago
Great customer service, very knowledgable staff and competitively priced products make it a pleasure to shop at Rimmers Music.
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Posted 5 years ago
Best price I could find, this is why I bought the Boss katana II from Rimmers and I’m glad because the delivery was flawless. It was a Christmas present for my son but I know how good they are as I have one myself.
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Posted 5 years ago
All very good. I was buying a drum kit and arranged to have a telephone conversation. Give me a phone call the next morning to discuss. All sorted out and ordered the same day. The drum kit was shipped the following day and arrived the day after. The drum kit was fine but I would say that the accompany items in the kit were a little underwhelming and I think no cheaper than buying separate. The drum sticks were good. The seat was a little cheap but does the job, the kick peddle is a bit crappy. If I did it again I would not bother with the kit and just buy the unit, then buy higher quality extras.
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Posted 5 years ago
Their service and assistance was first class. Their delivery and packing was excellent . Very knowledgeable and a pleasure to do business with.
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Posted 5 years ago
Rimmers Music is rated 4.8 based on 4,265 reviews