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Rimmers Music Reviews

4.8 Rating 4,265 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,265 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 8th December 2025
Simon
Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
160
Anonymous
Anonymous  // 01/01/2019
I had issues with the first guitar Rimmers supplied, but they exchanged it quickly with a replacement that was fine. All in all a very satisfied customer.
Helpful Report
Posted 8 years ago
The piano is great, but Rimmer's style of communication and the choice of couriers delivering goods should be improved. I was utterly confused - there was a lot of communication about delivering a package, yet when it arrived it was a bench, not the piano. There was no communication ahead of time about the fact that it will be two packages, and that the time slot for important delivery - the piano - was all day, and that no communication would be given on the day either. The customer service advisor simply stated that that was what it was and I better tough it out. Which is OK, as long as it is made clear ahead of time, not when I am trying to figure out if the delivery was lost somewhere. Step it up, Rimmers!
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Posted 8 years ago
Quick service, value for money.
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Posted 8 years ago
Excellent amplifier, as described, well packed and despatched with expediency.
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Posted 8 years ago
Great service and delivery was as quick as they promised. I’m my excitement to get my new kit I ordered two instead of one! A quick call and that was sorted! Highly recommended!
Helpful Report
Posted 8 years ago
Bought a digital Piano. Was told online that I could have it delivered the next day but apparently there was a problem with stock so it was delivered one working day later. I was a bit disappointed but I’m so thrilled with the piano that it didn’t really matter. I was kept updated with the progress of my purchase by email.
Helpful Report
Posted 8 years ago
Had the product I want, at a price I want, delivered quickly with good comms throughout.
Helpful Report
Posted 8 years ago
Good, prompt customer service
Helpful Report
Posted 8 years ago
The guitar was delivered well past specified date. The order was incomplete (missing a acoustic gig bag). The guitar was not set up, although, there is a set up available but I don't know how that works. Communication was good with prompt replies to enquiries and of course the product itself was the cheapest around. I would buy from Rimmers again but they could do with delivering on the promises in their deals. Paul Fleury
Helpful Report
Posted 8 years ago
The guitar was completely set up ready to play and we offer an additional set up worth £45.00 for FREE. All you have to do is get the guitar to us and buy a set of strings. We then set up to showroom condition. The courier split the delivery and was late, for this we are sorry but we did resolve the issue within 24 hours.
Posted 8 years ago
There was a mistake with the delivery, and I received the wrong item. The mistake was sorted out without any fuss and I am pleased with the very quick replacement. I would recomend Rimmers Music to anyone for their excelent service.
Helpful Report
Posted 8 years ago
Smooth transaction, quick delivery. Lovely quality drum bag. Very happy with the service from Rimmers Music. Thanks guys
Helpful Report
Posted 8 years ago
Bought keyboard package online. Delivered very quickly. Very minor problem , was amazed when they sent a new one to me within a day of notifying them. Highly recommend this store. Also, aftercare is top class. Would not hesitate to use them in the future. Five stars.
Helpful Report
Posted 8 years ago
A very helpful staff, who after I had placed the order there was a problem with delivery, and they came to my rescue and chased up the delivery firm and got the order delivered pronto. I was very impressed. They even checked back later to ensure that the delivery had gone ahead as promised. Well done.
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Posted 8 years ago
Excellent communication, rapid delivery, little girl very happy with her pink ukulele! Thank you :)
Helpful Report
Posted 8 years ago
Great service bought on line was out of stock but they kept me updated on delivery time will use Rimmers again online
Helpful Report
Posted 8 years ago
Ordered as stated to be in stock then received email informing me that it was not in stock and that their supplier did not have it in stock either. Had to re-order with another firm with which I had earlier placed an order for a different item. Resulted in paying double postage and additional work.
Helpful Report
Posted 8 years ago
Advertised as next day delivery but got an email to say item was delayed. In the end, it took about 10 days to arrive. I needed the item desperately for my son’s lesson as his one broke. I called after a week and was told item should be with me by end of the week, by Friday I had to call up again. However, the lady I spoke to last said they finally had the item in stock and upgraded my order to next day before 12pm so I got it early the next morning. Items should not be listed on sale and advertised as next day delivery is it is not in stock. I would definitely not make another order again if I needed it within the week.
Helpful Report
Posted 8 years ago
Next day delivery is a joke They make promises and forget totally After sales complete farce Avoid this company like the plague I would never recommend this firm
Helpful Report
Posted 8 years ago
Rimmers sold me a great product at a really great price, and by buying on line I saved even more
Helpful Report
Posted 8 years ago
I don’t often write reviews but Rimmers Music impressed me with how they responded when things went wrong. My order was blocked over fraud concerns meaning a surprise birthday present wasn’t going to arrive in time. They arr
Helpful Report
Posted 8 years ago
Rimmers Music is rated 4.8 based on 4,265 reviews