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Rimmers Music Reviews

4.8 Rating 4,262 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,262 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
Rimmers Music 5 star review on 17th February 2025
Matthew
159
Anonymous
Anonymous  // 01/01/2019
I am very happy with the product so far as of course the keyboard is exceptional as expected. Two mistakes were made with the delivery though, As I had paid extra to nominate a delivery date for which I waited in all day. The keyboard came a day late, and without the keyboard cover which I had ordered in addition. The keyboard cover came a day later. Customer services were fine and responded accordingly with explanations which I accept. However, this is part of the customer service and the delivery should’ve been made on the day indicated, as it was a great inconvenience and wait in.
Helpful Report
Posted 3 years ago
got the pedal I ordered at a good price - the box it came in was bashed about a bit so I was not sure if it was a 2nd or a new one - may have been in the warehouse a long time - I think the pedal is fine but haven't tried it yet
Helpful Report
Posted 3 years ago
Hi We can happily re-assure you that the pedal you have purchased is new. I can only apologise if the box has been damaged during transit. Cathy
Posted 3 years ago
Guitar is good, hadn't been set up though as it came wiith rusty strings. No reply to my email about that.
Helpful Report
Posted 4 years ago
Great price for the Ibanez 100tmb. Distribution was a little disappointing though!
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Posted 4 years ago
Order arrived on time but the item was incorrect. After a 2 phone calls on the day of delivery an exchange by courier was arranged for the next day.
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Posted 4 years ago
Good website, very competitive price. Easy to order, just let down by the couriers who never delivered as promised next day, so involved a long drive to collect from their depot. Sent an email to query this with Rimmers with no response so probably wouldn’t use again as that doesn’t show great customer service should there be an issue in the future
Helpful Report
Posted 4 years ago
Excellent price and delivery time... BUT(!!) the instrument was shipped in JUST the product carton - NO EXTERNAL, PROTECTIVE, SHIPPING CARTON. ALL YOUR MAJOR COMPETITORS SHIP IN AN EXTERNAL SHIPPING - Benefits being:- 1) TO THE CUSTOMER - MORE LIKELY to receive an un damaged instrument. 2) TO THE SUPPLIER (i.e. Ritters! - LESS LIKELY to get a damaged item returned, with all the accompanying, and costly, administrative and logistical problems that will arise.
Rimmers Music 3 star review on 19th October 2020
Helpful Report
Posted 4 years ago
Hi I’m glad your guitar arrived safely, we send Fender guitars in the packaging that Fender send them to us in as we find their packaging to be adequate and have very little incidence of damage. We re very keen not to waste packing where possible. Regards Cathy
Posted 4 years ago
The Fender guitar I ordered arrived quickly. Despite very unsafe packing the guitar was not damaged - besides uneven wood cutting inside (see the picture). In my opinion it was pure luck as the guitar arrived in a big box, covered only with very thin plastic foil; you could clearly hear the rubling inside whenever you picked up the box. No other issues though, plays well & the sound is great.
Rimmers Music 3 star review on 22nd September 2020
Helpful Report
Posted 4 years ago
Hi I'm sorry you're disappointed, we do send our guitars out in the box that our supplier uses to ship to us, it is unusual for us to have any problems with that. Glad to hear you like how the guitar sounds and play Regards Cathy
Posted 4 years ago
It has been almost two weeks now since I’ve ordered my guitar and it has yet to arrive. TNT is a bad choice of a delivery company.
Helpful Report
Posted 4 years ago
Hi The 1st we knew of you having not having received your guitar was you posting a review, I looked into this straight away with TNT who did confirm they had attempted delivery on more than one occasion, we have now requested the guitar is returned to us and arranged to refund your order as per your request. Regards Cathy
Posted 4 years ago
Unfortunately the next working day delivery wasn’t achieved which meant the guitar didn’t arrive before or on the birthday that it was purchased for. On the plus side it’s a great value and very competively priced product.
Helpful Report
Posted 4 years ago
Customer Returns Guitar arrived damaged and not as described, returned and refunded.
Helpful Report
Posted 4 years ago
Still haven’t received my second parcel.
Helpful Report
Posted 4 years ago
Didn't reply to my message fully. Pleased with and product and quick delivery.
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Posted 5 years ago
Guitar badly needed a set up, which is sad but not unusual with on line purchases. Got it at a good price so not complaining. Piece of pearl on the bridge was missing which wasn’t listed in the description. Once I set it up properly I am really happy with it. Delivery was quick and item well packed.
Helpful Report
Posted 5 years ago
I would have given 5 stars for the products but unfortunately the delivery pulled it down to a 3 as I ordered two mackie thump speakers and was only delivered one, rimmers did sort it out and delivered the other one, three days later as it was weekend, fortunately I am not gigging at the moment otherwise if I needed both speakers for the Friday night I would have been knackered, as this was my first order with rimmers I was quite disappointed
Helpful Report
Posted 5 years ago
Hi We did make a mistake and missed dispatching your 2nd speaker. We got the missing one to you as quickly as we could. We re human !! We all send out apologies Regards Cathy
Posted 5 years ago
Wanted to purchase keyboard + stand, stool & carry bag. Offered a package by Rimmers including carriage £45@ c £568. Discovered if I purchased items individually from Rimmers I could save >£150 including £20 on the carriage. Need to get it together guys.
Helpful Report
Posted 5 years ago
The Piano arrived very wet, and the Box in less than perfect condition, but the piano seems to work fine despite. Hope it stays that way after my 12 day grace period of return, as it really was wet, and delivery date wasnt raining.
Helpful Report
Posted 5 years ago
Hi If you would like to get in touch with some more information we can certainly look into this for you? At this stage we don’t have a record of you letting us know of any problems with your delivery. Kind regards Cathy
Posted 5 years ago
Recently purchased a piano online which was promised to be delivered next day and it was not which meant we have lost the whole working day waiting, same the next day(Saturday) Monday I called and they told me that piano was delivered and signed for by us, which wasn’t the case. In the mean time a delivery man delivers the piano saying that he did attempt to deliver on Friday and also refused to help me carry the piano on the first floor. Few ours later they phone back to tell that the piano will get delivered later. The Rimmers staff were very friendly and helpful on the phone but didn’t know what was going on. Please change the delivery company and I’m sure you will get much better reviews.
Helpful Report
Posted 5 years ago
Guitar arrived in time , packaging a bit sparse but no damage . Strings on the guitar were Obviously rusty So beware Rimmers are not checking stock closely . Would use again as they were cheap .
Helpful Report
Posted 5 years ago
Order not as expected. I had phoned the helpline to clarify the order before I placed it and was told different information to what I received. Website is not clear and the helpline information was incorrect.
Helpful Report
Posted 5 years ago
Rimmers Music is rated 4.8 based on 4,262 reviews