Login
Start Free Trial Are you a business?? Click Here

Rimmers Music Reviews

4.8 Rating 4,262 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,262 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
Rimmers Music 5 star review on 17th February 2025
Matthew
159
Anonymous
Anonymous  // 01/01/2019
Ive not bought any thing
Helpful Report
Posted 7 years ago
The piano is great, but Rimmer's style of communication and the choice of couriers delivering goods should be improved. I was utterly confused - there was a lot of communication about delivering a package, yet when it arrived it was a bench, not the piano. There was no communication ahead of time about the fact that it will be two packages, and that the time slot for important delivery - the piano - was all day, and that no communication would be given on the day either. The customer service advisor simply stated that that was what it was and I better tough it out. Which is OK, as long as it is made clear ahead of time, not when I am trying to figure out if the delivery was lost somewhere. Step it up, Rimmers!
Helpful Report
Posted 7 years ago
Good, prompt customer service
Helpful Report
Posted 7 years ago
Advertised as next day delivery but got an email to say item was delayed. In the end, it took about 10 days to arrive. I needed the item desperately for my son’s lesson as his one broke. I called after a week and was told item should be with me by end of the week, by Friday I had to call up again. However, the lady I spoke to last said they finally had the item in stock and upgraded my order to next day before 12pm so I got it early the next morning. Items should not be listed on sale and advertised as next day delivery is it is not in stock. I would definitely not make another order again if I needed it within the week.
Helpful Report
Posted 7 years ago
Sent my order to the wrong address and I had to do all the chasing about myself, so not particularly happy!
Helpful Report
Posted 7 years ago
The courier basically delivered the item to a neighbour as the customer wasn't in. This is designed to help not cause issues. In most cases customers are grateful.
Posted 7 years ago
You shoukdn't ask for a positive opinion and in the same phrase say that is to improve you service.
Helpful Report
Posted 7 years ago
I am unsure what this review means. We ask if our customers could leave us a positive review to improve our customer satisfaction rating and if they are not completely satisfied to contact us first, so we have an opportunity to resolve any issues (should there be any) before writing a review. This is a good thing, as we are asking all our customers if they are happy, giving them a chance to tell us if they are not. I fail to see what is wrong with this. We always want positive reviews and if any customer has an issue we would like to know about it before a review is written to show our customers how great our service can be. If something goes wrong thats when you need us the most and we will always do our best to resolve any problems to the complete satisfaction of our customers. It stands to reason that if a customer has an issue we would like the chance to resolve it before a review is written. This person has managed to find negativity in us asking for positive review.
Posted 7 years ago
Item unavailabe as first purchase, diff to comment except good communication
Helpful Report
Posted 8 years ago
I have put acceptable as following an equiry as to the where abouts of my order, the staff have been very prompt at keeping me upto date and informed. However, the website stated next day delivery, but it turned out the item I ordered was not in stock, and we where left with a 10 day lead time on delivery. Unfortunately I ordered on the basis of the next day delivery statement, so whilst the staff have been great, the website needs some attention, and I feel a little let down as a result.
Helpful Report
Posted 8 years ago
The product was not in stock and I was offered a refund which I accepted. Staff were helpful in offering to send when next in stick however I needed the product urgently. I am waiting to see that the refund has been made.
Helpful Report
Posted 9 years ago
Ordered a Pbuzz it arrived just wrapped in a bit of bubble wrap with an address label on it. It wasn't damaged but I think that was just lucky given how poorly it was 'packaged' . It was also just left on the doorstep propped against the front door so it was fortunate not to have been taken by a passer-by.
Helpful Report
Posted 8 years ago
Excellent price, but not great delivery communication (they were waiting on suppliers)
Helpful Report
Posted 8 years ago
Great service and delivery time, the only thing I was disappointed with is that the box wasn't bagged or wrapped up and the mixer is clearly pictured on the outer box. It was for myself so I wasn't that bothered about spoiling the surprise but on the other hand if a courier spots it or anyone else for that matter they can see clearly what it is , and if someone decides its going 'missing' then yourselves will be out of pocket.. Apart from that I'm very happy with the product and service and I shall be using yourselves again in the near future. Kind Regards
Helpful Report
Posted 8 years ago
Delivery was quick, but the Yamaha P-45 and accessories came in boxes that look well bashed about and the tape used for the boxes were not totally securing them. Hopefully the assets inside the boxes are okay, haven't checked as this is a Xmas present for someone.
Helpful Report
Posted 8 years ago
I have just seen your review. I am sorry the packaging was damaged in transit. Please do not worry . If there are any issues withe items we will replace them. Kindest regards Graham
Posted 8 years ago
Lower price than anywhere else in the country (that I could see).
Rimmers Music 3 star review on 7th September 2016
Helpful Report
Posted 8 years ago
Feedback from the shop was very good. However the item was not in stock - although it was shown on the website which was a bit annoying.
Helpful Report
Posted 9 years ago
sadly did not have item advertised had to refund payment
Helpful Report
Posted 9 years ago
Rimmers Music is rated 4.8 based on 4,262 reviews