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Rimmers Music Reviews

4.8 Rating 4,265 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,265 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 8th December 2025
Simon
Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
160
Anonymous
Anonymous  // 01/01/2019
I purchased a Boss Waza Air headphone set to find that it disconnected eveytime I used it and wished to get a full refund. I spent £20 in postage to return it only to be informed no disconnecting was found by their technician and subsequently my refund was refused only to then have to spend more more to get it back.
Helpful Report
Posted 5 years ago
I bought a demo Vintage V6 from them, the guitar is great. All along communications were good. When the guitar arrived it was missing the trem arm. I contacted them and a new one was purchased directly from JHS and sent to me. Many thanks in difficult time a stress free purchase. Delivery was a little late as on serving the guitar needed a new part. All done and informed at the time.
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Posted 5 years ago
I made a preorder for a Fender bass. It arrived in good time. Their support team was also great when contacting me.
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Posted 5 years ago
Quick service and well packaged. I will use them again
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Posted 5 years ago
Swift service, great price, guitar in perfect condition, thankyou!
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Posted 5 years ago
Good service, price, quick delivery and email communication
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Posted 5 years ago
Excellent customer service from this company when there was an issue with an online payment. Item delivered promptly. Will use again
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Posted 5 years ago
Internet purchase, no problems, quick delivery.
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Posted 5 years ago
Not opened yet but the ordering and delivery process were fine
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Posted 5 years ago
Very good service, quick delivery and no issues
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Posted 5 years ago
I find the customer service excellent. My order was delivered in good condition and time.
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Posted 5 years ago
Excellent rapid service and great value for money. Highly recommended.
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Posted 5 years ago
Order arrived on time but the item was incorrect. After a 2 phone calls on the day of delivery an exchange by courier was arranged for the next day.
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Posted 5 years ago
Cannot fault the service. I ordered my piano on Friday and it arrived the following Monday. It was in great condition and I am so pleased with it.
Helpful Report
Posted 5 years ago
Excellent little gadget! I was worried about buying this as my android phone wasn't on the official Roland list of compatible devices according to their website but it works perfectly. I'm using a Samsung galaxy J5 on android version 9.
Helpful Report
Posted 5 years ago
Purchased online a mexican fender stratocaster that had a poorly made whammy bar which got stuck in the bridge while fitting and snapped while I was trying to unscrew it really without applying much force at all. I have absolutely no doubt I was doing it correctly as I fitted many before without issues. When I called the shop, the person on the phone was very friendly and said I shouldn't worry as the same happened to him and that I should just email the returns department which will sort it out for me. However there I faced a brick wall as they simply turned their back on me saying it's not covered by the warranty. So the shop basically refused to take any loss, further suggesting they could offer me good prices on parts needed for repair. Now I find that irresponsible and wicked.
Helpful Report
Posted 5 years ago
Purchased online a mexican fender stratocaster that had a poorly made whammy bar which got stuck in the bridge while fitting and snapped while I was trying to unscrew it really without applying much force at all. I have absolutely no doubt I was doing it correctly as I fitted many before without issues. When I called the shop, the person on the phone was very friendly and said I shouldn't worry as the same happened to him and that I should just email the returns department which will sort it out for me. However there I faced a brick wall as they simply turned their back on me saying it's not covered by the warranty. So the shop basically refused to take any loss, further suggesting they could offer me good prices on parts needed for repair. Now I find that irresponsible and wicked.
Helpful Report
Posted 5 years ago
Purchased online a mexican fender stratocaster that had a poorly made whammy bar which got stuck in the bridge while fitting and snapped while I was trying to unscrew it really without applying much force at all. I have absolutely no doubt I was doing it correctly as I fitted many before without issues. When I called the shop, the person on the phone was very friendly and said I shouldn't worry as the same happened to him and that I should just email the returns department which will sort it out for me. However there I faced a brick wall as they simply turned their back on me saying it's not covered by the warranty. So the shop basically refused to take any loss, further suggesting they could offer me good prices on parts needed for repair. Now I find that irresponsible and wicked.
Helpful Report
Posted 5 years ago
Great service and friendly comms. Amp arrived quickly and I couldn't be happier with it.
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Posted 5 years ago
I ordered a Kawai ES8 keyboard, but I was told it was discontinued and so upgraded to a new model. I was told they were flying out the stores and would have to wait until Jan 2021. But then they found one for me and I had it within a week ! Very good customer service. You have to leave a message for them to call you back and they always did promptly. Also emails replied to quickly. I bought a package with stool/stand/case/earphones etc which was very good value for money. Definately recommend Rimmer Music !
Helpful Report
Posted 5 years ago
Rimmers Music is rated 4.8 based on 4,265 reviews