Purchased online a mexican fender stratocaster that had a poorly made whammy bar which got stuck in the bridge while fitting and snapped while I was trying to unscrew it really without applying much force at all. I have absolutely no doubt I was doing it correctly as I fitted many before without issues. When I called the shop, the person on the phone was very friendly and said I shouldn't worry as the same happened to him and that I should just email the returns department which will sort it out for me. However there I faced a brick wall as they simply turned their back on me saying it's not covered by the warranty. So the shop basically refused to take any loss, further suggesting they could offer me good prices on parts needed for repair. Now I find that irresponsible and wicked.