Dear Mr Baister,
Thank you so much for taking the time to leave us a review. We're so pleased to hear that you found our engineer to have excellent workmanship, was very polite and pleasant.
All of our engineers are indeed helpful and friendly, well qualified, highly experienced and also fully insured. Many are also affiliated with professional bodies for their respective trades so you can be sure you are in the best possible hands.
Please do not hesitate to contact us again in the future, we would be pleased to assist.
Kind Regards, Hannah
Dear Mr Boulton,
Thank you so much for taking the time to leave us a review.
We're so pleased to hear that you found our service to be superb from start to finish.
We are always delighted to see a customer sharing another positive experience that they have had with the company. We understand that our customers expect a certain level of service, and it is always nice to see that they have experienced a job well done.
Please do not hesitate to contact us again in the future, we would be more than happy to assist.
Kind Regards, Hannah
Dear Mrs Bennett,
Thank you so much for taking the time to leave us a review.
We're so pleased to hear that you found our service to be good, that your appointment was arranged quickly and our engineer arrived the next day.
As you can imagine, these are qualities about our service that our customers value highly, particularly if the job that they have requested is urgent or an emergency.
Please do not hesitate to contact us again in the future, we would be pleased to assist.
Kind Regards, Hannah
Dear Dr Barron,
We are delighted that you have chosen to share your positive experience with the company and very happy that you have found us to be a reliable service. This is something that we as a company strive to achieve for all of our customers so we're glad you found this to be the case.
Please do not hesitate to contact us again in the future, we would be pleased to assist.
Kind Regards, Hannah
Dear Mrs Uduanochie,
Thank you so much for taking the time to leave us a review.
We're so pleased to hear that the job was well done in the end. Also that our engineer listened to your issue, was knowledgeable and gave you many options which really helped.
Please do not hesitate to contact us again, we would be pleased to assist.
Kind Regards, Hannah
Dear Mrs Richmond,
Thank you so much for taking the time to leave us a review.
We are always delighted to see a customer sharing another positive experience that they have had with the company. We understand that our customers expect a certain level of service and it is always nice to see that they have experienced a job well done.
Please do not hesitate to contact us again in the future, we would be pleased to assist.
Kind Regards, Hannah
Dear Mr Kunaka,
Thank you so much for taking the time to leave us a review.
We're so pleased to hear that you found our service to be friendly and also honest. We always aim to provide a service that is friendly and honest for all so we're glad you found this to be the case.
Please do not hesitate to contact us again in the future, we would be pleased to assist.
Kind Regards, Hannah
Dear Mr Young.
Thank you so much for taking the time to share your experience.
We're so pleased to hear that you found our engineer to be really helpful. We are happy to have all of our engineers on board. They are all very helpful and friendly and try to help customers as best they can.
Please do not hesitate to contact us in the future, we would be pleased to assist.
Kind Regards, Hannah
Dear Mrs Powell,
Thank you so much for taking the time to leave us a review.
We're so pleased to hear that you found our engineer to be very good and he did the job efficiently.
All of our engineers are well qualified, highly experienced and also fully insured. Many are also affiliated with professional bodies for their respective trades so you can be sure you are in the best possible hands.
Please do no hesitate to contact us again in the future, we would be pleased to assist.
Kind Regards, Hannah
Dear Karen Everest, thank you for leaving a review of our business as this helps to monitor and improve our services in the future. Although we always aim to make the cost of our jobs as clear as possible, after looking into the work in which we completed for you i would like to inform you that the charge you have mentioned relates to the total amount for the work which is inclusive of both parts, labor and VAT. Moving forward, your feedback has been passed onto relevant departments to ensure that charges are made as clear as possible to avoid this issue in the future. Best Regards, Fergal.
Dear Mr Oldham - Smith,
Thank you so much for taking the time to share your experience.
We're so pleased to hear that someone could attend to your property on the same day of your call to us.
We pride ourselves on being to provide an efficient service for our customers, particularly if the job that they have requested is urgent or an emergency so we're glad you found this to be the case.
Please do not hesitate to contact us again in the future, we would be pleased to assist.
Kind Regards, Hannah
Dear Mrs Blackmore,
Thank you so much for taking the time to share your experience.
We're so pleased to hear that our engineer Ian came out very quickly, checked out the problem and confirmed your diagnosis. Also that he was reassuring and friendly throughout. All of our engineers are indeed helpful, friendly, well qualified, highly experienced and also fully insured. Many are also affiliated with professional bodies for their respective trades so you can be sure that you are in the best possible hands.
Please do not hesitate to contact us in the future, we would be pleased to assist.
Kind Regards, Hannah
“Initial and subsequent contact by phone was superb; clear, friendly, efficient and helpful. The job took longer than anticipated but all in all a very good service.”
Dear Mr Hunter,
Thank you so much for taking the time to leave us a review.
We're so pleased to hear that from your initial and subsequent contact everything was superb, clear, friendly, efficient and helpful. Also that although the job took longer than anticipate, all in all our service was very good. We always take pride on providing a service that is very good all round so we're glad you found this to be the case.
Please do not hesitate to contact us again in the future, we would be pleased to assist.
Kind Regards, Hannah
Dear Mrs Richmond,
Thank you so much for taking the time to share your experience.
We're so pleased to hear that our service was fast and efficient. As you can imagine, these are qualities about our service that our customers value highly, particularly if the job that they have requested is urgent or an emergency.
Please do not hesitate to contact us again in the future, we would be pleased to assist.
Kind Regards, Hannah
Dear Miss Kyei,
Thank you so much for taking the time to share your experience. We're so pleased to hear that Rightio provided you with a 5 star service that was very good and quick from both our customer service staff and our engineer.
It is always nice to see a customer receive an efficient response when they are in need. This is something we as a company strive to achieve on every occasion.
Please do not hesitate to contact us again in the future, we would be pleased to assist.
Kind Regards, Hannah
Dear Mr Richardson,
Thank you so much for taking the time to share your experience.
We're so pleased to hear that you found our service to be very good, prompt and that you found our gas fitter to be excellent.
We are happy to hear that you were happy with the quality of the work and how quickly the engineer was able to carry out the work for you. As you can imagine, these are qualities about our service that our customers value highly, particularly if the job that they have requested is urgent or an emergency.
Please do not hesitate to contact us again in the future, we would be pleased to assist.
Kind Regards, Hannah
Dear Ms Newall,
Thank you so much for taking the time to share your experience.
We're so pleased to hear that you found our engineer to be great, he clearly knew his stuff and was quick and efficient whilst explaining everything clearly.
All our engineers are well qualified, highly experienced and also fully insured. Many are also affiliated with professional bodies for their respective trades so you know that you are in the best possible hands.
Please do not hesitate to contact us again in the future, we would be pleased to assist.
Kind Regards, Hannah
Dear Mrs Breakwell,
Thank you so much for taking the time to share your experience.
We're so pleased to hear that you found our service to be very prompt and very efficient. As you can imagine, these are qualities about our service that our customers value highly, particularly if the job that they have requested is urgent or an emergency.
Please do not hesitate to contact us again in the future, we would be pleased to assist.
Kind Regards, Hannah
“I had great service from the engineer and he fixed the problem promptly. However, when it came to taking payment there was friction between the engineer and the call handler over the telephone and my credit card details were taken several times. The first card I offered was declined - later I found out that this was because the wrong expiry month was being input. After using an alternative credit card I discovered that the payment was taken twice. All attempts to discuss this have so far led nowhere and I am now getting angry because of the promises not kept - no promised return phone call or email acknowledgement- Job ref 5937139, Complaint ref Z9876643.”
We’re so sorry to hear that you have been disappointed with our service. If you could please email customer@rightio.co.uk and provide a reference number, or the address of the property visited, the Customer Excellence department will carry out an investigation for you.
Dear Mrs Davies,
Thank you so much for taking the time to share your experience.
We are delighted that you have received the level of service we expect to provide. It is always nice to see a customer receive an efficient response when they are in need. This is something we as a company strive to achieve on every occasion.
We hope that you will recommend us highly to your family and friends and please do not hesitate to contact us again in the future.
Kind Regards, Hannah
